by Component, Application (Sales and Marketing Optimization, Risk and Compliance Management, Reporting and Analytics), Deployment Mode, Organization Size, Vertical, and Region - Global Forecast to 2025
Publisher: MarketsandMarkets
# of Pages: 294
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TABLE OF CONTENTS
1 INTRODUCTION 39
1.1 INTRODUCTION TO COVID-19 39
1.2 COVID-19 HEALTH ASSESSMENT 39
FIGURE 1 COVID-19: GLOBAL PROPAGATION 39
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 40
1.3 COVID-19 ECONOMIC ASSESSMENT 41
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020 41
1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT 42
FIGURE 4 FACTORS IMPACTING GLOBAL ECONOMY 42
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF THE GLOBAL ECONOMY 43
1.4 OBJECTIVES OF THE STUDY 44
1.5 MARKET DEFINITION 44
1.5.1 INCLUSIONS AND EXCLUSIONS 45
1.6 MARKET SCOPE 46
1.6.1 MARKET SEGMENTATION 46
1.6.2 REGIONS COVERED 47
1.6.3 YEARS CONSIDERED FOR STUDY 47
1.7 CURRENCY CONSIDERED 48
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2017–2019 48
1.8 STAKEHOLDERS 48
1.9 SUMMARY OF CHANGES 48
2 RESEARCH METHODOLOGY 49
2.1 RESEARCH DATA 49
FIGURE 6 CUSTOMER SUCCESS PLATFORMS MARKET: RESEARCH DESIGN 49
2.1.1 SECONDARY DATA 50
2.1.2 PRIMARY DATA 50
TABLE 2 PRIMARY INTERVIEWS 50
2.1.2.1 Breakup of primary profiles 51
2.1.2.2 Key industry insights 51
2.2 MARKET BREAKUP AND DATA TRIANGULATION 52
FIGURE 7 DATA TRIANGULATION 52
2.3 MARKET SIZE ESTIMATION 53
FIGURE 8 CUSTOMER SUCCESS PLATFORMS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 53
2.3.1 TOP-DOWN APPROACH 53
2.3.2 BOTTOM-UP APPROACH 54
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY ̶ APPROACH 1 (SUPPLY SIDE): REVENUE OF PLATFORMS/SERVICES OF THE CUSTOMER SUCCESS PLATFORMS MARKET 54
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY ̶ APPROACH 2 BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE OF ALL PLATFORMS/SERVICES OF THE CUSTOMER SUCCESS PLATFORMS MARKET 55
FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY—APPROACH 3—BOTTOM-UP (DEMAND SIDE): SHARE OF CUSTOMER SUCCESS PLATFORMS THROUGH OVERALL CUSTOMER SUCCESS PLATFORMS SPENDING 56
2.4 MARKET FORECAST 57
TABLE 3 FACTOR ANALYSIS 57
2.5 COMPANY EVALUATION MATRIX METHODOLOGY 58
FIGURE 12 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 58
2.6 STARTUP/SME COMPETITIVE EVALUATION QUADRANT METHODOLOGY 59
FIGURE 13 STARTUP/SME COMPANY EVALUATION QUADRANT: CRITERIA WEIGHTAGE 59
2.7 ASSUMPTIONS FOR THE STUDY 60
2.8 LIMITATIONS OF THE STUDY 62
2.9 IMPLICATIONS OF COVID-19 ON CUSTOMER SUCCESS PLATFORMS MARKET 62
3 EXECUTIVE SUMMARY 64
TABLE 4 GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE AND GROWTH RATE, 2015–2019 (USD MILLION, Y-O-Y %) 66
TABLE 5 GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE AND GROWTH RATE, 2019–2025 (USD MILLION, Y-O-Y %) 66
FIGURE 14 PLATFORMS SEGMENT TO HOLD A LARGER MARKET SIZE IN 2020 67
FIGURE 15 PROFESSIONAL SERVICES SEGMENT TO HOLD A HIGHER MARKET SHARE IN 2020 67
FIGURE 16 SYSTEM INTEGRATION AND IMPLEMENTATION SEGMENT TO HOLD THE LARGEST MARKET SIZE IN 2020 67
FIGURE 17 SALES AND MARKETING OPTIMIZATION SEGMENT TO HOLD THE HIGHEST MARKET SHARE IN 2020 68
FIGURE 18 CLOUD SEGMENT TO HOLD A HIGHER MARKET SHARE IN 2020 68
FIGURE 19 LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE IN 2020 68
FIGURE 20 BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL TO HOLD THE HIGHEST MARKET SHARE IN 2020 69
FIGURE 21 NORTH AMERICA TO HOLD THE HIGHEST MARKET SHARE AND ASIA PACIFIC TO GROW AT THE HIGHEST CAGR IN THE CUSTOMER SUCCESS PLATFORMS MARKET IN 2020 69
4 PREMIUM INSIGHTS 70
4.1 ATTRACTIVE OPPORTUNITIES IN THE CUSTOMER SUCCESS PLATFORMS MARKET 70
FIGURE 22 GROWING DEMAND FOR ADVANCED ANALYTICAL-BASED SOLUTIONS TO MONITOR CUSTOMER SCORES AND REDUCE CHURN RATE TO DRIVE THE GROWTH OF THE CUSTOMER SUCCESS PLATFORMS MARKET 70
4.2 CUSTOMER SUCCESS PLATFORMS MARKET: TOP 3 APPLICATION 71
FIGURE 23 REPORTING AND ANALYTICS SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 71
4.3 CUSTOMER SUCCESS PLATFORMS MARKET: BY COMPONENT AND TOP 3 VERTICAL 71
FIGURE 24 PLATFORMS SEGMENT AND BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL TO HOLD HIGH MARKET SHARES IN 2020 71
4.4 CUSTOMER SUCCESS PLATFORMS MARKET: BY REGION 72
FIGURE 25 NORTH AMERICA TO HOLD THE HIGHEST MARKET SHARE IN 2020 72
5 MARKET OVERVIEW 73
5.1 INTRODUCTION 73
5.2 MARKET DYNAMICS 73
FIGURE 26 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CUSTOMER SUCCESS PLATFORMS MARKET 73
5.2.1 DRIVERS 74
5.2.1.1 Advent of cloud computing in customer success 74
5.2.1.2 Growing demand for advance analytical-based solutions to monitor customer scores and reduce churn rates 74
5.2.1.3 Increasing data volume due to growing digitalization 74
5.2.1.4 Rising need to plan better customer engagement strategies through omnichannel 75
5.2.2 RESTRAINTS 75
5.2.2.1 Data aggregation and synchronization from multiple silos 75
5.2.2.2 Data privacy laws and protection of customer data from cyberattacks and breaches 76
5.2.3 OPPORTUNITIES 76
5.2.3.1 Emergence of AI and ML to better monitor customer journey 76
5.2.3.2 Increasing investments by startups in identifying growth opportunities 76
5.2.4 CHALLENGES 77
5.2.4.1 Data security and privacy concerns 77
5.2.4.2 Difficulty in synchronizing CX data collected from different touchpoints within different domains 77
5.2.4.3 Extensive time required for creating promotional marketing campaigns 77
5.2.5 CUMULATIVE GROWTH ANALYSIS 78
5.3 CUSTOMER SUCCESS PROCESS 78
FIGURE 27 FLOW DIAGRAM: CUSTOMER SUCCESS PROCESS 79
5.4 CASE STUDY ANALYSIS 79
5.4.1 INTRODUCTION 79
5.4.1.1 Use case: Scenario 1 79
5.4.1.2 Use case: Scenario 2 80
5.4.1.3 Use case: Scenario 3 81
5.4.1.4 Use case: Scenario 4 82
5.5 PATENT ANALYSIS 83
5.6 SUPPLY CHAIN ANALYSIS 84
FIGURE 28 SUPPLY CHAIN ANALYSIS 84
5.7 TECHNOLOGY ANALYSIS 85
5.7.1 CUSTOMER SUCCESS PLATFORMS AND ARTIFICIAL INTELLIGENCE 85
5.7.2 CUSTOMER SUCCESS PLATFORMS AND PREDICTIVE ANALYTICS 85
5.8 REGULATORY COMPLIANCES 86
5.8.1 GENERAL DATA PROTECTION REGULATION 86
5.8.2 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 86
5.8.3 GOVERNANCE, RISK, AND COMPLIANCE 87
5.8.4 EUROPEAN UNION DATA PROTECTION REGULATION 87
5.8.5 CAN-SPAM ACT 87
5.9 PRICING MODEL ANALYSIS 87
5.10 PORTER’S FIVE FORCE ANALYSIS 88
FIGURE 29 PORTER’S FIVE FORCE ANALYSIS 88
5.10.1 THREAT OF NEW ENTRANTS 89
5.10.2 THREAT OF SUBSTITUTES 89
5.10.3 BARGAINING POWER OF SUPPLIERS 89
5.10.4 BARGAINING POWER OF BUYERS 89
5.10.5 INTENSITY OF COMPETITIVE RIVALRY 90
6 CUSTOMER SUCCESS PLATFORMS MARKET: COVID-19 IMPACT 91
FIGURE 30 CUSTOMER SUCCESS PLATFORMS MARKET TO WITNESS A MINOR DECLINE BETWEEN 2020 AND 2021 92
7 CUSTOMER SUCCESS PLATFORMS MARKET, BY COMPONENT 93
7.1 INTRODUCTION 94
7.1.1 COMPONENT: COVID-19 IMPACT 94
7.1.2 COMPONENTS: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 94
FIGURE 31 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 95
TABLE 6 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT,
2015–2019 (USD MILLION) 95
TABLE 7 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT,
2019–2025 (USD MILLION) 96
7.2 PLATFORMS 96
TABLE 8 PLATFORMS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 96
TABLE 9 SOLUTIONS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 97
7.3 SERVICES 97
FIGURE 32 MANAGED SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 97
TABLE 10 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICE,
2015–2019 (USD MILLION) 98
TABLE 11 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICE,
2019–2025 (USD MILLION) 98
TABLE 12 SERVICES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 98
TABLE 13 SERVICES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 99
7.3.1 PROFESSIONAL SERVICES 99
FIGURE 33 CONSULTING SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD 99
TABLE 14 PROFESSIONAL SERVICES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION) 100
TABLE 15 PROFESSIONAL SERVICES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION) 100
TABLE 16 PROFESSIONAL SERVICES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 100
TABLE 17 PROFESSIONAL SERVICES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 101
7.3.1.1 Consulting 101
TABLE 18 CONSULTING: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 101
TABLE 19 CONSULTING: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 102
7.3.1.2 System Integration and Implementation 102
TABLE 20 SYSTEM INTEGRATION AND IMPLEMENTATION: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 102
TABLE 21 SYSTEM INTEGRATION AND IMPLEMENTATION: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 103
7.3.1.3 Support and maintenance 103
TABLE 22 SUPPORT AND MAINTENANCE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 103
TABLE 23 SUPPORT AND MAINTENANCE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 104
7.3.2 MANAGED SERVICES 104
TABLE 24 MANAGED SERVICES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2015–2019 (USD MILLION) 104
TABLE 25 MANAGED SERVICES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 105
8 CUSTOMER SUCCESS PLATFORMS MARKET, BY APPLICATION 106
8.1 INTRODUCTION 107
8.1.1 APPLICATIONS: COVID-19 IMPACT 107
8.1.2 APPLICATIONS: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 107
FIGURE 34 REPORTING AND ANALYTICS TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD 108
TABLE 26 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION,
2015–2019 (USD MILLION) 108
TABLE 27 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION,
2019–2025 (USD MILLION) 109
8.2 SALES AND MARKETING OPTIMIZATION 109
TABLE 28 SALES AND MARKETING OPTIMIZATION: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 110
TABLE 29 SALES AND MARKETING OPTIMIZATION: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 110
8.3 RISK AND COMPLIANCE MANAGEMENT 110
TABLE 30 RISK AND COMPLIANCE MANAGEMENT: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 111
TABLE 31 RISK AND COMPLIANCE MANAGEMENT: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 111
8.4 CUSTOMER SEGMENTATION 111
TABLE 32 CUSTOMER SEGMENTATION: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 112
TABLE 33 CUSTOMER SEGMENTATION: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 112
8.5 CUSTOMER SERVICE 112
TABLE 34 CUSTOMER SERVICE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2015–2019 (USD MILLION) 113
TABLE 35 CUSTOMER SERVICE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 113
8.6 REPORTING AND ANALYTICS 113
TABLE 36 REPORTING AND ANALYTICS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 114
TABLE 37 REPORTING AND ANALYTICS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 114
8.7 CUSTOMER ONBOARDING 114
TABLE 38 CUSTOMER ONBOARDING: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 115
TABLE 39 CUSTOMER ONBOARDING: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 115
8.8 OTHER APPLICATIONS 115
TABLE 40 OTHER APPLICATIONS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2015–2019 (USD MILLION) 116
TABLE 41 OTHER APPLICATIONS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 116
9 CUSTOMER SUCCESS PLATFORMS MARKET, BY DEPLOYMENT MODE 117
9.1 INTRODUCTION 118
9.1.1 DEPLOYMENT MODE: COVID-19 IMPACT 118
9.1.2 DEPLOYMENT MODE: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 118
FIGURE 35 ON-PREMISES SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD 118
TABLE 42 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 119
TABLE 43 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION) 119
9.2 CLOUD 119
TABLE 44 CLOUD: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 120
TABLE 45 CLOUD: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 120
9.3 ON-PREMISES 120
TABLE 46 ON-PREMISES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2015–2019 (USD MILLION) 121
TABLE 47 ON-PREMISES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 121
10 CUSTOMER SUCCESS PLATFORMS MARKET, BY ORGANIZATION SIZE 122
10.1 INTRODUCTION 123
10.1.1 ORGANIZATION SIZE: COVID-19 IMPACT 123
10.1.2 ORGANIZATION SIZE: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 123
FIGURE 36 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD 124
TABLE 48 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION) 124
TABLE 49 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION) 124
10.2 SMALL AND MEDIUM-SIZED ENTERPRISES 125
TABLE 50 SMALL AND MEDIUM-SIZED ENTERPRISES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 125
TABLE 51 SMALL AND MEDIUM-SIZED ENTERPRISES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 125
10.3 LARGE ENTERPRISES 126
TABLE 52 LARGE ENTERPRISES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2016–2019 (USD MILLION) 126
TABLE 53 LARGE ENTERPRISES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 126
11 CUSTOMER SUCCESS PLATFORMS MARKET, BY VERTICAL 127
11.1 INTRODUCTION 128
11.1.1 VERTICALS: COVID-19 IMPACT 128
11.1.2 VERTICALS: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 128
FIGURE 37 HEALTHCARE AND LIFE SCIENCES VERTICAL TO REGISTER THE HIGHEST CAGR DURING FORECAST PERIOD 129
TABLE 54 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY VERTICAL,
2015–2019 (USD MILLION) 129
TABLE 55 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY VERTICAL,
2019–2025 (USD MILLION) 130
11.2 BANKING, FINANCIAL SERVICES AND INSURANCE 130
TABLE 56 BANKING, FINANCIAL SERVICES AND INSURANCE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 131
TABLE 57 BANKING, FINANCIAL SERVICES AND INSURANCE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 131
11.3 IT AND TELECOM 131
TABLE 58 IT AND TELECOM: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2016–2019 (USD MILLION) 132
TABLE 59 IT AND TELECOM: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 132
11.4 RETAIL AND ECOMMERCE 132
TABLE 60 RETAIL AND ECOMMERCE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 133
TABLE 61 RETAIL AND ECOMMERCE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 133
11.5 MANUFACTURING 134
TABLE 62 MANUFACTURING: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2016–2019 (USD MILLION) 134
TABLE 63 MANUFACTURING: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 134
11.6 HEALTHCARE AND LIFE SCIENCES 135
TABLE 64 HEALTHCARE AND LIFE SCIENCES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 135
TABLE 65 HEALTHCARE AND LIFE SCIENCES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 136
11.7 TRANSPORTATION AND LOGISTICS 136
TABLE 66 TRANSPORTATION AND LOGISTICS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 136
TABLE 67 TRANSPORTATION AND LOGISTICS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 137
11.8 GOVERNMENT AND PUBLIC SECTOR 137
TABLE 68 GOVERNMENT AND PUBLIC SECTOR: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 137
TABLE 69 GOVERNMENT AND PUBLIC SECTOR: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 138
11.9 ENERGY AND UTILITIES 138
TABLE 70 ENERGY AND UTILITIES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2016–2019 (USD MILLION) 138
TABLE 71 ENERGY AND UTILITIES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 139
11.10 OTHER VERTICALS 139
TABLE 72 OTHER VERTICALS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2016–2019 (USD MILLION) 140
TABLE 73 OTHER VERTICALS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 140
12 CUSTOMER SUCCESS PLATFORMS MARKET, BY REGION 141
12.1 INTRODUCTION 142
FIGURE 38 INDIA TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD 142
FIGURE 39 ASIA PACIFIC TO ACCOUNT FOR THE HIGHEST CAGR DURING THE FORECAST PERIOD 143
TABLE 74 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION,
2015–2019 (USD MILLION) 143
TABLE 75 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION,
2019–2025 (USD MILLION) 143
12.2 NORTH AMERICA 144
12.2.1 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 144
12.2.2 NORTH AMERICA: COVID-19 IMPACT 144
12.2.3 NORTH AMERICA: REGULATORY IMPLICATIONS 145
12.2.4 UNITED STATES SECURITIES AND EXCHANGE COMMISSION 145
12.2.5 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001 145
12.2.6 CALIFORNIA CONSUMER PRIVACY ACT 145
12.2.7 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 146
FIGURE 40 NORTH AMERICA: MARKET SNAPSHOT 146
TABLE 76 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COMPONENT, 2015–2019 (USD MILLION) 147
TABLE 77 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COMPONENT, 2019–2025 (USD MILLION) 147
TABLE 78 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY SERVICE, 2015–2019 (USD MILLION) 147
TABLE 79 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY SERVICE, 2019–2025 (USD MILLION) 148
TABLE 80 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION) 148
TABLE 81 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY PROFESSIONAL SERVICE, 2019–2025 (USD MILLION) 148
TABLE 82 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY APPLICATION, 2015–2019 (USD MILLION) 149
TABLE 83 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY APPLICATION, 2019–2025 (USD MILLION) 149
TABLE 84 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 150
TABLE 85 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY DEPLOYMENT MODE, 2019–2025 (USD MILLION) 150
TABLE 86 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2019 (USD MILLION) 150
TABLE 87 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY ORGANIZATION SIZE, 2019–2025 (USD MILLION) 150
TABLE 88 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY VERTICAL, 2015–2019 (USD MILLION) 151
TABLE 89 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY VERTICAL, 2019–2025 (USD MILLION) 151
TABLE 90 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COUNTRY, 2015–2019 (USD MILLION) 152
TABLE 91 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COUNTRY, 2019–2025 (USD MILLION) 152
12.2.8 UNITED STATES 152
12.2.9 CANADA 153
12.3 EUROPE 153
12.3.1 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 153
12.3.2 EUROPE: COVID-19 IMPACT 154
12.3.3 EUROPE: REGULATORY IMPLICATIONS 154
12.3.4 GENERAL DATA PROTECTION REGULATION 154
TABLE 92 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION) 154
TABLE 93 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION) 155
TABLE 94 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION) 155
TABLE 95 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION) 155
TABLE 96 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION) 156
TABLE 97 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY PROFESSIONAL SERVICE, 2019–2025 (USD MILLION) 156
TABLE 98 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION) 156
TABLE 99 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION) 157
TABLE 100 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 157
TABLE 101 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION) 157
TABLE 102 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2019 (USD MILLION) 158
TABLE 103 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY ORGANIZATION SIZE, 2019–2025 (USD MILLION) 158
TABLE 104 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY VERTICAL, 2015–2019 (USD MILLION) 158
TABLE 105 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION) 159
TABLE 106 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2015–2019 (USD MILLION) 159
TABLE 107 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 160
12.3.5 UNITED KINGDOM 160
12.3.6 GERMANY 160
12.3.7 FRANCE 161
12.3.8 REST OF EUROPE 161
12.4 ASIA PACIFIC 162
12.4.1 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 162
12.4.2 ASIA PACIFIC: COVID-19 IMPACT 162
12.4.3 ASIA PACIFIC: REGULATORY IMPLICATIONS 163
12.4.4 PERSONAL DATA PROTECTION ACT 163
FIGURE 41 ASIA PACIFIC: MARKET SNAPSHOT 164
TABLE 108 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COMPONENT, 2015–2019 (USD MILLION) 164
TABLE 109 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORM MARKET SIZE,
BY COMPONENT, 2019–2025 (USD MILLION) 165
TABLE 110 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICE, 2015–2019 (USD MILLION) 165
TABLE 111 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION) 165
TABLE 112 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY PROFESSIONAL SERVICE, 2016–2019 (USD MILLION) 166
TABLE 113 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY PROFESSIONAL SERVICE, 2019–2025 (USD MILLION) 166
TABLE 114 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY APPLICATION, 2015–2019 (USD MILLION) 166
TABLE 115 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY APPLICATION, 2019–2025 (USD MILLION) 167
TABLE 116 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 167
TABLE 117 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY DEPLOYMENT MODE, 2019–2025 (USD MILLION) 167
TABLE 118 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2019 (USD MILLION) 168
TABLE 119 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY ORGANIZATION SIZE, 2019–2025 (USD MILLION) 168
TABLE 120 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORM MARKET SIZE, BY VERTICAL, 2015–2019 (USD MILLION) 168
TABLE 121 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY VERTICAL, 2019–2025 (USD MILLION) 169
TABLE 122 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COUNTRY, 2015–2019 (USD MILLION) 169
TABLE 123 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COUNTRY, 2019–2025 (USD MILLION) 170
12.4.5 CHINA 170
12.4.6 JAPAN 171
12.4.7 INDIA 171
12.4.8 REST OF ASIA PACIFIC 172
12.5 MIDDLE EAST AND AFRICA 172
12.5.1 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 172
12.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT 173
12.5.3 MIDDLE EAST AND AFRICA: REGULATORY IMPLICATIONS 173
12.5.4 PERSONAL DATA PROTECTION LAW 173
TABLE 124 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION) 173
TABLE 125 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION) 174
TABLE 126 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORM MARKET SIZE, BY SERVICE, 2015–2019 (USD MILLION) 174
TABLE 127 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION) 174
TABLE 128 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY PROFESSIONAL SERVICE, 2016–2019 (USD MILLION) 175
TABLE 129 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY PROFESSIONAL SERVICE, 2019–2025 (USD MILLION) 175
TABLE 130 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION) 175
TABLE 131 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION) 176
TABLE 132 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 176
TABLE 133 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION) 176
TABLE 134 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION) 177
TABLE 135 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION) 177
TABLE 136 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY VERTICAL, 2015–2019 (USD MILLION) 178
TABLE 137 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS SIZE,
BY VERTICAL, 2019–2025 (USD MILLION) 178
TABLE 138 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2015–2019 (USD MILLION) 179
TABLE 139 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 179
12.5.5 KINGDOM OF SAUDI ARABIA 179
12.5.6 UNITED ARAB EMIRATES 180
12.5.7 SOUTH AFRICA 180
12.5.8 REST OF MIDDLE EAST 180
12.6 LATIN AMERICA 180
12.6.1 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 181
12.6.2 LATIN AMERICA: COVID-19 181
12.6.3 LATIN AMERICA: REGULATORY IMPLICATIONS 181
12.6.4 FEDERAL LAW ON PROTECTION OF PERSONAL DATA HELD BY INDIVIDUALS 181
TABLE 140 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COMPONENT, 2015–2019 (USD MILLION) 182
TABLE 141 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COMPONENT, 2019–2025 (USD MILLION) 182
TABLE 142 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY SERVICE, 2015–2019 (USD MILLION) 182
TABLE 143 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY SERVICE, 2019–2025 (USD MILLION) 183
TABLE 144 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION) 183
TABLE 145 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY PROFESSIONAL SERVICE, 2019–2025 (USD MILLION) 183
TABLE 146 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY APPLICATION, 2015–2019 (USD MILLION) 184
TABLE 147 LATIN AMERICA: CUSTOMER SUCCESS PLATFORM MARKET SIZE,
BY APPLICATION, 2019–2025 (USD MILLION) 184
TABLE 148 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 185
TABLE 149 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY DEPLOYMENT MODE, 2019–2025 (USD MILLION) 185
TABLE 150 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2019 (USD MILLION) 185
TABLE 151 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY ORGANIZATION SIZE, 2019–2025 (USD MILLION) 186
TABLE 152 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY VERTICAL, 2015–2019 (USD MILLION) 186
TABLE 153 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY VERTICAL, 2019–2025 (USD MILLION) 187
TABLE 154 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COUNTRY, 2015–2019 (USD MILLION) 187
TABLE 155 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COUNTRY, 2019–2025 (USD MILLION) 188
12.6.5 BRAZIL 188
12.6.6 MEXICO 188
12.6.7 REST OF LATIN AMERICA 188
13 COMPETITIVE LANDSCAPE 189
13.1 OVERVIEW 189
13.2 MARKET EVALUATION FRAMEWORK 189
FIGURE 42 MARKET EVALUATION FRAMEWORK 189
13.3 MARKET SHARE, 2020 190
FIGURE 43 MARKET SHARE OF KEY PLAYERS, 2020 190
13.4 HISTORIC REVENUE ANALYSIS OF KEY MARKET PLAYERS 190
13.4.1 INTRODUCTION 190
FIGURE 44 HISTORIC FIVE-YEAR REVENUE ANALYSIS OF KEY MARKET PLAYERS, 2015-2019 191
13.5 KEY MARKET DEVELOPMENTS 191
13.5.1 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS 191
TABLE 156 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS, 2018–2020 191
13.5.2 BUSINESS EXPANSIONS 196
TABLE 157 BUSINESS EXPANSIONS, 2018–2020 196
13.5.3 MERGERS AND ACQUISITIONS 197
TABLE 158 MERGERS AND ACQUISITIONS, 2018–2020 197
13.5.4 PARTNERSHIPS, AGREEMENTS, CONTRACTS, AND COLLABORATIONS 198
TABLE 159 PARTNERSHIPS, AGREEMENTS, CONTRACTS, AND COLLABORATIONS, 2019–2020 198
13.6 COMPANY EVALUATION MATRIX DEFINITIONS AND METHODOLOGY 200
FIGURE 45 RANKING OF KEY PLAYERS, 2020 201
13.6.1 STAR 201
13.6.2 EMERGING LEADERS 201
13.6.3 PERVASIVE 201
13.6.4 PARTICIPANTS 201
13.7 COMPANY EVALUATION MATRIX, 2020 202
FIGURE 46 CUSTOMER SUCCESS PLATFORMS MARKET (GLOBAL), COMPANY EVALUATION MATRIX, 2020 202
13.7.1 STRENGTH OF PRODUCT PORTFOLIO FOR TOP PLAYERS IN THE CUSTOMER SUCCESS PLATFORMS MARKET 203
FIGURE 47 PRODUCT PORTFOLIO ANALYSIS OF TOP PLAYERS IN THE CUSTOMER SUCCESS PLATFORMS MARKET 203
13.7.2 BUSINESS STRATEGY EXCELLENCE FOR TOP PLAYERS IN THE CUSTOMER SUCCESS PLATFORMS MARKET 204
FIGURE 48 BUSINESS STRATEGY EXCELLENCE FOR TOP PLAYERS IN THE CUSTOMER SUCCESS PLATFORMS MARKET 204
13.8 STARTUP/SME EVALUATION MATRIX, 2020 204
13.8.1 PROGRESSIVE COMPANIES 204
13.8.2 RESPONSIVE COMPANIES 205
13.8.3 DYNAMIC COMPANIES 205
13.8.4 STARTING BLOCKS 205
FIGURE 49 CUSTOMER SUCCESS PLATFORMS MARKET (GLOBAL), STARTUP/SME EVALUATION MATRIX, 2020 205
13.8.5 STRENGTH OF PRODUCT PORTFOLIOS FOR STARTUPS IN THE CUSTOMER SUCCESS PLATFORMS MARKET 206
FIGURE 50 PRODUCT PORTFOLIO ANALYSIS OF TOP STARTUPS IN THE CUSTOMER SUCCESS PLATFORMS MARKET 206
13.8.6 BUSINESS STRATEGY EXCELLENCE FOR STARTUPS IN THE CUSTOMER SUCCESS PLATFORMS MARKET 206
FIGURE 51 BUSINESS STRATEGY EXCELLENCE OF TOP STARTUPS IN THE CUSTOMER SUCCESS PLATFORMS MARKET 206
14 COMPANY PROFILES 207
14.1 INTRODUCTION 207
14.2 KEY PLAYERS 207
(Business and financial overview, Solutions and services offered, COVID-19 developments, Recent developments, MNM view, Key strengths/right to win, Strategic choices made, and Weaknesses and competitive threats)*
14.2.1 SALESFORCE 207
FIGURE 52 SALESFORCE: COMPANY SNAPSHOT 208
14.2.2 CISCO 213
FIGURE 53 CISCO: COMPANY SNAPSHOT 213
14.2.3 HUBSPOT 217
FIGURE 54 HUBSPOT: COMPANY SNAPSHOT 217
14.2.4 GAINSIGHT 223
14.2.5 FRESHWORKS 226
14.2.6 TOTANGO 233
14.2.7 AMITY 235
14.2.8 STRIKEDECK 236
14.2.9 USERIQ 237
14.2.10 PLANHAT 237
14.2.11 CLIENTSUCCESS 238
14.2.12 SALESMACHINE 238
14.2.13 CLIENTSHARE 239
14.2.14 WOOTRIC 239
14.2.15 ZOOMINFO 240
14.2.16 AKITA 240
14.2.17 INTERCOM 241
14.2.18 WALKME 241
14.3 STARTUP/ SME PROFILES 242
14.3.1 CHURNZERO 242
14.3.2 SMARTKARROT 242
14.3.3 BOLSTRA 243
14.3.4 CATALYST 243
14.3.5 APPSFOROPS 244
14.3.6 ARMATIC 244
14.3.7 CUSTOMERSUCCESSBOX 245
14.3.8 CUSTIFY 246
*Details on Business and financial overview, Solutions and services offered, COVID-19 developments, Recent developments, MNM view, Key strengths/right to win, Strategic choices made, and Weaknesses and competitive threats might not be captured in case of unlisted companies.
15 ADJACENT AND RELATED MARKETS 247
15.1 INTRODUCTION 247
15.1.1 CUSTOMER DATA PLATFORM MARKET 247
TABLE 160 CUSTOMER DATA PLATFORM MARKET SIZE, BY COMPONENT,
2018–2025 (USD MILLION) 247
TABLE 161 SERVICES: CUSTOMER DATA PLATFORM MARKET SIZE, BY TYPE,
2018–2025 (USD MILLION) 248
TABLE 162 CUSTOMER DATA PLATFORM MARKET SIZE, BY DEPLOYMENT MODE,
2018–2025 (USD MILLION) 248
TABLE 163 CUSTOMER DATA PLATFORM MARKET SIZE, BY ORGANIZATION SIZE,
2018–2025 (USD MILLION) 249
TABLE 164 CUSTOMER DATA PLATFORM MARKET SIZE, BY APPLICATION,
2020–2025 (USD MILLION) 249
TABLE 165 CUSTOMER DATA PLATFORM MARKET SIZE, BY INDUSTRY VERTICAL,
2020–2025 (USD MILLION) 250
TABLE 166 CUSTOMER DATA PLATFORM MARKET SIZE, BY REGION,
2020–2025 (USD MILLION) 250
TABLE 167 NORTH AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY COMPONENT, 2020–2025 (USD MILLION) 251
TABLE 168 NORTH AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE, BY SERVICE, 2020–2025 (USD MILLION) 251
TABLE 169 NORTH AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY APPLICATION, 2020–2025 (USD MILLION) 251
TABLE 170 NORTH AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY DEPLOYMENT MODE, 2020–2025 (USD MILLION) 252
TABLE 171 NORTH AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY ORGANIZATION SIZE, 2020–2025 (USD MILLION) 252
TABLE 172 NORTH AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE, BY INDUSTRY VERTICAL, 2020–2025 (USD MILLION) 253
TABLE 173 NORTH AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE, BY COUNTRY, 2020–2025 (USD MILLION) 253
TABLE 174 EUROPE: CUSTOMER DATA PLATFORM MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 253
TABLE 175 EUROPE: CUSTOMER DATA PLATFORM MARKET SIZE, BY SERVICE,
2018–2025 (USD MILLION) 254
TABLE 176 EUROPE: CUSTOMER DATA PLATFORM MARKET SIZE, BY APPLICATION, 2018–2025 (USD MILLION) 254
TABLE 177 EUROPE: CUSTOMER DATA PLATFORM MARKET SIZE, BY DEPLOYMENT MODE, 2018–2025 (USD MILLION) 255
TABLE 178 EUROPE: CUSTOMER DATA PLATFORM MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 255
TABLE 179 EUROPE: CUSTOMER DATA PLATFORM MARKET SIZE, BY INDUSTRY VERTICAL, 2018–2025 (USD MILLION) 255
TABLE 180 EUROPE: CUSTOMER DATA PLATFORM MARKET SIZE, BY COUNTRY,
2018–2025 (USD MILLION) 256
TABLE 181 ASIA PACIFIC: CUSTOMER DATA PLATFORM MARKET SIZE, BY COMPONENT, 2020–2025 (USD MILLION) 256
TABLE 182 ASIA PACIFIC: CUSTOMER DATA PLATFORM MARKET SIZE, BY SERVICE, 2020–2025 (USD MILLION) 257
TABLE 183 ASIA PACIFIC: CUSTOMER DATA PLATFORM MARKET SIZE, BY APPLICATION, 2020–2025 (USD MILLION) 257
TABLE 184 ASIA PACIFIC: CUSTOMER DATA PLATFORM MARKET SIZE, BY DEPLOYMENT MODE, 2020–2025 (USD MILLION) 257
TABLE 185 ASIA PACIFIC: CUSTOMER DATA PLATFORM MARKET SIZE, BY ORGANIZATION SIZE, 2020–2025 (USD MILLION) 258
TABLE 186 ASIA PACIFIC: CUSTOMER DATA PLATFORM MARKET SIZE, BY INDUSTRY VERTICAL, 2020–2025 (USD MILLION) 258
TABLE 187 ASIA PACIFIC: CUSTOMER DATA PLATFORM MARKET SIZE, BY COUNTRY, 2020–2025 (USD MILLION) 259
TABLE 188 MIDDLE EAST AND AFRICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY COMPONENT, 2018–2025 (USD MILLION) 259
TABLE 189 MIDDLE EAST AND AFRICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY SERVICE, 2018–2025 (USD MILLION) 259
TABLE 190 MIDDLE EAST AND AFRICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY APPLICATION, 2018–2025 (USD MILLION) 260
TABLE 191 MIDDLE EAST AND AFRICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY DEPLOYMENT MODE, 2018–2025 (USD MILLION) 260
TABLE 192 MIDDLE EAST AND AFRICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 261
TABLE 193 MIDDLE EAST AND AFRICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY INDUSTRY VERTICAL, 2018–2025 (USD MILLION) 261
TABLE 194 MIDDLE EAST AND AFRICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY COUNTRY, 2018–2025 (USD MILLION) 261
TABLE 195 LATIN AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY COMPONENT, 2018–2025 (USD MILLION) 262
TABLE 196 LATIN AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE, BY SERVICE, 2018–2025 (USD MILLION) 262
TABLE 197 LATIN AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY APPLICATION, 2018–2025 (USD MILLION) 263
TABLE 198 LATIN AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY DEPLOYMENT MODE, 2018–2025 (USD MILLION) 263
TABLE 199 LATIN AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 263
TABLE 200 LATIN AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE, BY INDUSTRY VERTICAL, 2018–2025 (USD MILLION) 264
TABLE 201 LATIN AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 264
15.1.2 CUSTOMER ANALYTICS MARKET 265
TABLE 202 CUSTOMER ANALYTICS MARKET SIZE, BY COMPONENT,
2018–2025 (USD MILLION) 265
TABLE 203 SOLUTIONS: CUSTOMER ANALYTICS MARKET SIZE, BY TYPE,
2018–2025 (USD MILLION) 266
TABLE 204 SOLUTIONS: CUSTOMER ANALYTICS MARKET SIZE, BY REGION,
2018–2025 (USD MILLION) 266
TABLE 205 DATA MANAGEMENT/EXTRACT, TRANSFORM, LOAD MARKET SIZE,
BY REGION, 2018–2025 (USD MILLION) 267
TABLE 206 VOICE OF CUSTOMER MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 267
TABLE 207 SOCIAL MEDIA ANALYTICS MARKET SIZE, BY REGION,
2018–2025 (USD MILLION) 268
TABLE 208 ANALYTICAL TOOLS MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 268
TABLE 209 DASHBOARD AND REPORTING MARKET SIZE, BY REGION,
2018–2025 (USD MILLION) 268
TABLE 210 SERVICES: CUSTOMER ANALYTICS MARKET SIZE, BY TYPE,
2018–2025 (USD MILLION) 269
TABLE 211 SERVICES: CUSTOMER ANALYTICS MARKET SIZE, BY REGION,
2018–2025 (USD MILLION) 269
TABLE 212 PROFESSIONAL SERVICES MARKET SIZE, BY TYPE,
2018–2025 (USD MILLION) 270
TABLE 213 PROFESSIONAL SERVICES MARKET SIZE, BY REGION,
2018–2025 (USD MILLION) 270
TABLE 214 MANAGED SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 270
TABLE 215 CUSTOMER ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE,
2018–2025 (USD MILLION) 271
TABLE 216 CUSTOMER ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE,
2018–2025 (USD MILLION) 271
TABLE 217 CUSTOMER ANALYTICS MARKET SIZE, BY APPLICATION,
2018–2025 (USD MILLION) 272
TABLE 218 CUSTOMER ANALYTICS MARKET SIZE, BY DATA SOURCE,
2018–2025 (USD MILLION) 272
TABLE 219 CUSTOMER ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL,
2018–2025 (USD MILLION) 273
TABLE 220 CUSTOMER ANALYTICS MARKET SIZE, BY REGION,
2018–2025 (USD MILLION) 273
TABLE 221 NORTH AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 274
TABLE 222 NORTH AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY SOLUTION, 2018–2025 (USD MILLION) 274
TABLE 223 NORTH AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY SERVICE,
2018–2025 (USD MILLION) 275
TABLE 224 NORTH AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2018–2025 (USD MILLION) 275
TABLE 225 NORTH AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2018–2025 (USD MILLION) 275
TABLE 226 NORTH AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 276
TABLE 227 NORTH AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY APPLICATION, 2018–2025 (USD MILLION) 276
TABLE 228 NORTH AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY DATA SOURCE, 2018–2025 (USD MILLION) 277
TABLE 229 NORTH AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2018–2025 (USD MILLION) 277
TABLE 230 NORTH AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 278
TABLE 231 EUROPE: CUSTOMER ANALYTICS MARKET SIZE, BY COMPONENT,
2018–2025 (USD MILLION) 278
TABLE 232 EUROPE: CUSTOMER ANALYTICS MARKET SIZE, BY SOLUTION,
2018–2025 (USD MILLION) 279
TABLE 233 EUROPE: CUSTOMER ANALYTICS MARKET SIZE, BY SERVICE,
2018–2025 (USD MILLION) 279
TABLE 234 EUROPE: CUSTOMER ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2018–2025 (USD MILLION) 280
TABLE 235 EUROPE: CUSTOMER ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2018–2025 (USD MILLION) 280
TABLE 236 EUROPE: CUSTOMER ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 281
TABLE 237 EUROPE: CUSTOMER ANALYTICS MARKET SIZE, BY APPLICATION,
2018–2025 (USD MILLION) 281
TABLE 238 EUROPE: CUSTOMER ANALYTICS MARKET SIZE, BY DATA SOURCE,
2018–2025 (USD MILLION) 282
TABLE 239 EUROPE: CUSTOMER ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2018–2025 (USD MILLION) 282
TABLE 240 EUROPE: CUSTOMER ANALYTICS MARKET SIZE, BY COUNTRY,
2018–2025 (USD MILLION) 283
TABLE 241 ASIA PACIFIC: CUSTOMER ANALYTICS MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 283
TABLE 242 ASIA PACIFIC: CUSTOMER ANALYTICS MARKET SIZE, BY SOLUTION,
2018–2025 (USD MILLION) 284
TABLE 243 ASIA PACIFIC: CUSTOMER ANALYTICS MARKET SIZE, BY SERVICE,
2018–2025 (USD MILLION) 284
TABLE 244 ASIA PACIFIC: CUSTOMER ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2018–2025 (USD MILLION) 285
TABLE 245 ASIA PACIFIC: CUSTOMER ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2018–2025 (USD MILLION) 285
TABLE 246 ASIA PACIFIC: CUSTOMER ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 285
TABLE 247 ASIA PACIFIC: CUSTOMER ANALYTICS MARKET SIZE, BY APPLICATION, 2018–2025 (USD MILLION) 286
TABLE 248 ASIA PACIFIC: CUSTOMER ANALYTICS MARKET SIZE, BY DATA SOURCE, 2018–2025 (USD MILLION) 286
TABLE 249 ASIA PACIFIC: CUSTOMER ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2018–2025 (USD MILLION) 287
TABLE 250 ASIA PACIFIC: CUSTOMER ANALYTICS MARKET SIZE, BY COUNTRY,
2018–2025 (USD MILLION) 288
TABLE 251 MIDDLE EAST AND AFRICA: CUSTOMER ANALYTICS MARKET SIZE,
BY COMPONENT, 2018–2025 (USD MILLION) 288
TABLE 252 MIDDLE EAST AND AFRICA: CUSTOMER ANALYTICS MARKET SIZE,
BY SOLUTION, 2018–2025 (USD MILLION) 289
TABLE 253 MIDDLE EAST AND AFRICA: CUSTOMER ANALYTICS MARKET SIZE,
BY SERVICE, 2018–2025 (USD MILLION) 289
TABLE 254 MIDDLE EAST AND AFRICA: CUSTOMER ANALYTICS MARKET SIZE,
BY PROFESSIONAL SERVICE, 2018–2025 (USD MILLION) 290
TABLE 255 MIDDLE EAST AND AFRICA: CUSTOMER ANALYTICS MARKET SIZE,
BY DEPLOYMENT MODE, 2018–2025 (USD MILLION) 290
TABLE 256 MIDDLE EAST AND AFRICA: CUSTOMER ANALYTICS MARKET SIZE,
BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 290
TABLE 257 MIDDLE EAST AND AFRICA: CUSTOMER ANALYTICS MARKET SIZE,
BY APPLICATION, 2018–2025 (USD MILLION) 291
TABLE 258 MIDDLE EAST AND AFRICA: CUSTOMER ANALYTICS MARKET SIZE, BY DATA SOURCE, 2018–2025 (USD MILLION) 291
TABLE 259 MIDDLE EAST AND AFRICA: CUSTOMER ANALYTICS MARKET SIZE,
BY INDUSTRY VERTICAL, 2018–2025 (USD MILLION) 292
TABLE 260 MIDDLE EAST AND AFRICA: CUSTOMER ANALYTICS MARKET SIZE,
BY COUNTRY, 2018–2025 (USD MILLION) 292
TABLE 261 LATIN AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 293
TABLE 262 LATIN AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY SOLUTION,
2018–2025 (USD MILLION) 293
TABLE 263 LATIN AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY SERVICE,
2018–2025 (USD MILLION) 294
TABLE 264 LATIN AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2018–2025 (USD MILLION) 294
TABLE 265 LATIN AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2018–2025 (USD MILLION) 294
TABLE 266 LATIN AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 295
TABLE 267 LATIN AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY APPLICATION, 2018–2025 (USD MILLION) 295
TABLE 268 LATIN AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY DATA SOURCE, 2018–2025 (USD MILLION) 296
TABLE 269 LATIN AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2018–2025 (USD MILLION) 296
TABLE 270 LATIN AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY COUNTRY,
2018–2025 (USD MILLION) 297
16 APPENDIX 298
16.1 INDUSTRY EXPERTS 298
16.2 DISCUSSION GUIDE 299
16.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 303
16.4 AVAILABLE CUSTOMIZATIONS 305
16.5 RELATED REPORTS 305
16.6 AUTHOR DETAILS 306
TABLE OF CONTENTS
1 INTRODUCTION 39
1.1 INTRODUCTION TO COVID-19 39
1.2 COVID-19 HEALTH ASSESSMENT 39
FIGURE 1 COVID-19: GLOBAL PROPAGATION 39
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 40
1.3 COVID-19 ECONOMIC ASSESSMENT 41
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020 41
1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT 42
FIGURE 4 FACTORS IMPACTING GLOBAL ECONOMY 42
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF THE GLOBAL ECONOMY 43
1.4 OBJECTIVES OF THE STUDY 44
1.5 MARKET DEFINITION 44
1.5.1 INCLUSIONS AND EXCLUSIONS 45
1.6 MARKET SCOPE 46
1.6.1 MARKET SEGMENTATION 46
1.6.2 REGIONS COVERED 47
1.6.3 YEARS CONSIDERED FOR STUDY 47
1.7 CURRENCY CONSIDERED 48
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2017–2019 48
1.8 STAKEHOLDERS 48
1.9 SUMMARY OF CHANGES 48
2 RESEARCH METHODOLOGY 49
2.1 RESEARCH DATA 49
FIGURE 6 CUSTOMER SUCCESS PLATFORMS MARKET: RESEARCH DESIGN 49
2.1.1 SECONDARY DATA 50
2.1.2 PRIMARY DATA 50
TABLE 2 PRIMARY INTERVIEWS 50
2.1.2.1 Breakup of primary profiles 51
2.1.2.2 Key industry insights 51
2.2 MARKET BREAKUP AND DATA TRIANGULATION 52
FIGURE 7 DATA TRIANGULATION 52
2.3 MARKET SIZE ESTIMATION 53
FIGURE 8 CUSTOMER SUCCESS PLATFORMS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 53
2.3.1 TOP-DOWN APPROACH 53
2.3.2 BOTTOM-UP APPROACH 54
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY ̶ APPROACH 1 (SUPPLY SIDE): REVENUE OF PLATFORMS/SERVICES OF THE CUSTOMER SUCCESS PLATFORMS MARKET 54
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY ̶ APPROACH 2 BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE OF ALL PLATFORMS/SERVICES OF THE CUSTOMER SUCCESS PLATFORMS MARKET 55
FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY—APPROACH 3—BOTTOM-UP (DEMAND SIDE): SHARE OF CUSTOMER SUCCESS PLATFORMS THROUGH OVERALL CUSTOMER SUCCESS PLATFORMS SPENDING 56
2.4 MARKET FORECAST 57
TABLE 3 FACTOR ANALYSIS 57
2.5 COMPANY EVALUATION MATRIX METHODOLOGY 58
FIGURE 12 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 58
2.6 STARTUP/SME COMPETITIVE EVALUATION QUADRANT METHODOLOGY 59
FIGURE 13 STARTUP/SME COMPANY EVALUATION QUADRANT: CRITERIA WEIGHTAGE 59
2.7 ASSUMPTIONS FOR THE STUDY 60
2.8 LIMITATIONS OF THE STUDY 62
2.9 IMPLICATIONS OF COVID-19 ON CUSTOMER SUCCESS PLATFORMS MARKET 62
3 EXECUTIVE SUMMARY 64
TABLE 4 GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE AND GROWTH RATE, 2015–2019 (USD MILLION, Y-O-Y %) 66
TABLE 5 GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET SIZE AND GROWTH RATE, 2019–2025 (USD MILLION, Y-O-Y %) 66
FIGURE 14 PLATFORMS SEGMENT TO HOLD A LARGER MARKET SIZE IN 2020 67
FIGURE 15 PROFESSIONAL SERVICES SEGMENT TO HOLD A HIGHER MARKET SHARE IN 2020 67
FIGURE 16 SYSTEM INTEGRATION AND IMPLEMENTATION SEGMENT TO HOLD THE LARGEST MARKET SIZE IN 2020 67
FIGURE 17 SALES AND MARKETING OPTIMIZATION SEGMENT TO HOLD THE HIGHEST MARKET SHARE IN 2020 68
FIGURE 18 CLOUD SEGMENT TO HOLD A HIGHER MARKET SHARE IN 2020 68
FIGURE 19 LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE IN 2020 68
FIGURE 20 BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL TO HOLD THE HIGHEST MARKET SHARE IN 2020 69
FIGURE 21 NORTH AMERICA TO HOLD THE HIGHEST MARKET SHARE AND ASIA PACIFIC TO GROW AT THE HIGHEST CAGR IN THE CUSTOMER SUCCESS PLATFORMS MARKET IN 2020 69
4 PREMIUM INSIGHTS 70
4.1 ATTRACTIVE OPPORTUNITIES IN THE CUSTOMER SUCCESS PLATFORMS MARKET 70
FIGURE 22 GROWING DEMAND FOR ADVANCED ANALYTICAL-BASED SOLUTIONS TO MONITOR CUSTOMER SCORES AND REDUCE CHURN RATE TO DRIVE THE GROWTH OF THE CUSTOMER SUCCESS PLATFORMS MARKET 70
4.2 CUSTOMER SUCCESS PLATFORMS MARKET: TOP 3 APPLICATION 71
FIGURE 23 REPORTING AND ANALYTICS SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 71
4.3 CUSTOMER SUCCESS PLATFORMS MARKET: BY COMPONENT AND TOP 3 VERTICAL 71
FIGURE 24 PLATFORMS SEGMENT AND BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL TO HOLD HIGH MARKET SHARES IN 2020 71
4.4 CUSTOMER SUCCESS PLATFORMS MARKET: BY REGION 72
FIGURE 25 NORTH AMERICA TO HOLD THE HIGHEST MARKET SHARE IN 2020 72
5 MARKET OVERVIEW 73
5.1 INTRODUCTION 73
5.2 MARKET DYNAMICS 73
FIGURE 26 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CUSTOMER SUCCESS PLATFORMS MARKET 73
5.2.1 DRIVERS 74
5.2.1.1 Advent of cloud computing in customer success 74
5.2.1.2 Growing demand for advance analytical-based solutions to monitor customer scores and reduce churn rates 74
5.2.1.3 Increasing data volume due to growing digitalization 74
5.2.1.4 Rising need to plan better customer engagement strategies through omnichannel 75
5.2.2 RESTRAINTS 75
5.2.2.1 Data aggregation and synchronization from multiple silos 75
5.2.2.2 Data privacy laws and protection of customer data from cyberattacks and breaches 76
5.2.3 OPPORTUNITIES 76
5.2.3.1 Emergence of AI and ML to better monitor customer journey 76
5.2.3.2 Increasing investments by startups in identifying growth opportunities 76
5.2.4 CHALLENGES 77
5.2.4.1 Data security and privacy concerns 77
5.2.4.2 Difficulty in synchronizing CX data collected from different touchpoints within different domains 77
5.2.4.3 Extensive time required for creating promotional marketing campaigns 77
5.2.5 CUMULATIVE GROWTH ANALYSIS 78
5.3 CUSTOMER SUCCESS PROCESS 78
FIGURE 27 FLOW DIAGRAM: CUSTOMER SUCCESS PROCESS 79
5.4 CASE STUDY ANALYSIS 79
5.4.1 INTRODUCTION 79
5.4.1.1 Use case: Scenario 1 79
5.4.1.2 Use case: Scenario 2 80
5.4.1.3 Use case: Scenario 3 81
5.4.1.4 Use case: Scenario 4 82
5.5 PATENT ANALYSIS 83
5.6 SUPPLY CHAIN ANALYSIS 84
FIGURE 28 SUPPLY CHAIN ANALYSIS 84
5.7 TECHNOLOGY ANALYSIS 85
5.7.1 CUSTOMER SUCCESS PLATFORMS AND ARTIFICIAL INTELLIGENCE 85
5.7.2 CUSTOMER SUCCESS PLATFORMS AND PREDICTIVE ANALYTICS 85
5.8 REGULATORY COMPLIANCES 86
5.8.1 GENERAL DATA PROTECTION REGULATION 86
5.8.2 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 86
5.8.3 GOVERNANCE, RISK, AND COMPLIANCE 87
5.8.4 EUROPEAN UNION DATA PROTECTION REGULATION 87
5.8.5 CAN-SPAM ACT 87
5.9 PRICING MODEL ANALYSIS 87
5.10 PORTER’S FIVE FORCE ANALYSIS 88
FIGURE 29 PORTER’S FIVE FORCE ANALYSIS 88
5.10.1 THREAT OF NEW ENTRANTS 89
5.10.2 THREAT OF SUBSTITUTES 89
5.10.3 BARGAINING POWER OF SUPPLIERS 89
5.10.4 BARGAINING POWER OF BUYERS 89
5.10.5 INTENSITY OF COMPETITIVE RIVALRY 90
6 CUSTOMER SUCCESS PLATFORMS MARKET: COVID-19 IMPACT 91
FIGURE 30 CUSTOMER SUCCESS PLATFORMS MARKET TO WITNESS A MINOR DECLINE BETWEEN 2020 AND 2021 92
7 CUSTOMER SUCCESS PLATFORMS MARKET, BY COMPONENT 93
7.1 INTRODUCTION 94
7.1.1 COMPONENT: COVID-19 IMPACT 94
7.1.2 COMPONENTS: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 94
FIGURE 31 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 95
TABLE 6 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT,
2015–2019 (USD MILLION) 95
TABLE 7 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT,
2019–2025 (USD MILLION) 96
7.2 PLATFORMS 96
TABLE 8 PLATFORMS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 96
TABLE 9 SOLUTIONS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 97
7.3 SERVICES 97
FIGURE 32 MANAGED SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 97
TABLE 10 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICE,
2015–2019 (USD MILLION) 98
TABLE 11 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICE,
2019–2025 (USD MILLION) 98
TABLE 12 SERVICES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 98
TABLE 13 SERVICES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 99
7.3.1 PROFESSIONAL SERVICES 99
FIGURE 33 CONSULTING SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD 99
TABLE 14 PROFESSIONAL SERVICES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY TYPE, 2015–2019 (USD MILLION) 100
TABLE 15 PROFESSIONAL SERVICES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY TYPE, 2019–2025 (USD MILLION) 100
TABLE 16 PROFESSIONAL SERVICES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 100
TABLE 17 PROFESSIONAL SERVICES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 101
7.3.1.1 Consulting 101
TABLE 18 CONSULTING: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 101
TABLE 19 CONSULTING: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 102
7.3.1.2 System Integration and Implementation 102
TABLE 20 SYSTEM INTEGRATION AND IMPLEMENTATION: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 102
TABLE 21 SYSTEM INTEGRATION AND IMPLEMENTATION: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 103
7.3.1.3 Support and maintenance 103
TABLE 22 SUPPORT AND MAINTENANCE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 103
TABLE 23 SUPPORT AND MAINTENANCE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 104
7.3.2 MANAGED SERVICES 104
TABLE 24 MANAGED SERVICES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2015–2019 (USD MILLION) 104
TABLE 25 MANAGED SERVICES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 105
8 CUSTOMER SUCCESS PLATFORMS MARKET, BY APPLICATION 106
8.1 INTRODUCTION 107
8.1.1 APPLICATIONS: COVID-19 IMPACT 107
8.1.2 APPLICATIONS: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 107
FIGURE 34 REPORTING AND ANALYTICS TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD 108
TABLE 26 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION,
2015–2019 (USD MILLION) 108
TABLE 27 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION,
2019–2025 (USD MILLION) 109
8.2 SALES AND MARKETING OPTIMIZATION 109
TABLE 28 SALES AND MARKETING OPTIMIZATION: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 110
TABLE 29 SALES AND MARKETING OPTIMIZATION: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 110
8.3 RISK AND COMPLIANCE MANAGEMENT 110
TABLE 30 RISK AND COMPLIANCE MANAGEMENT: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 111
TABLE 31 RISK AND COMPLIANCE MANAGEMENT: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 111
8.4 CUSTOMER SEGMENTATION 111
TABLE 32 CUSTOMER SEGMENTATION: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 112
TABLE 33 CUSTOMER SEGMENTATION: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 112
8.5 CUSTOMER SERVICE 112
TABLE 34 CUSTOMER SERVICE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2015–2019 (USD MILLION) 113
TABLE 35 CUSTOMER SERVICE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 113
8.6 REPORTING AND ANALYTICS 113
TABLE 36 REPORTING AND ANALYTICS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 114
TABLE 37 REPORTING AND ANALYTICS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 114
8.7 CUSTOMER ONBOARDING 114
TABLE 38 CUSTOMER ONBOARDING: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 115
TABLE 39 CUSTOMER ONBOARDING: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 115
8.8 OTHER APPLICATIONS 115
TABLE 40 OTHER APPLICATIONS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2015–2019 (USD MILLION) 116
TABLE 41 OTHER APPLICATIONS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 116
9 CUSTOMER SUCCESS PLATFORMS MARKET, BY DEPLOYMENT MODE 117
9.1 INTRODUCTION 118
9.1.1 DEPLOYMENT MODE: COVID-19 IMPACT 118
9.1.2 DEPLOYMENT MODE: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 118
FIGURE 35 ON-PREMISES SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD 118
TABLE 42 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 119
TABLE 43 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION) 119
9.2 CLOUD 119
TABLE 44 CLOUD: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 120
TABLE 45 CLOUD: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 120
9.3 ON-PREMISES 120
TABLE 46 ON-PREMISES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2015–2019 (USD MILLION) 121
TABLE 47 ON-PREMISES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 121
10 CUSTOMER SUCCESS PLATFORMS MARKET, BY ORGANIZATION SIZE 122
10.1 INTRODUCTION 123
10.1.1 ORGANIZATION SIZE: COVID-19 IMPACT 123
10.1.2 ORGANIZATION SIZE: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 123
FIGURE 36 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD 124
TABLE 48 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION) 124
TABLE 49 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION) 124
10.2 SMALL AND MEDIUM-SIZED ENTERPRISES 125
TABLE 50 SMALL AND MEDIUM-SIZED ENTERPRISES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2015–2019 (USD MILLION) 125
TABLE 51 SMALL AND MEDIUM-SIZED ENTERPRISES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 125
10.3 LARGE ENTERPRISES 126
TABLE 52 LARGE ENTERPRISES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2016–2019 (USD MILLION) 126
TABLE 53 LARGE ENTERPRISES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 126
11 CUSTOMER SUCCESS PLATFORMS MARKET, BY VERTICAL 127
11.1 INTRODUCTION 128
11.1.1 VERTICALS: COVID-19 IMPACT 128
11.1.2 VERTICALS: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 128
FIGURE 37 HEALTHCARE AND LIFE SCIENCES VERTICAL TO REGISTER THE HIGHEST CAGR DURING FORECAST PERIOD 129
TABLE 54 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY VERTICAL,
2015–2019 (USD MILLION) 129
TABLE 55 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY VERTICAL,
2019–2025 (USD MILLION) 130
11.2 BANKING, FINANCIAL SERVICES AND INSURANCE 130
TABLE 56 BANKING, FINANCIAL SERVICES AND INSURANCE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 131
TABLE 57 BANKING, FINANCIAL SERVICES AND INSURANCE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 131
11.3 IT AND TELECOM 131
TABLE 58 IT AND TELECOM: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2016–2019 (USD MILLION) 132
TABLE 59 IT AND TELECOM: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 132
11.4 RETAIL AND ECOMMERCE 132
TABLE 60 RETAIL AND ECOMMERCE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 133
TABLE 61 RETAIL AND ECOMMERCE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 133
11.5 MANUFACTURING 134
TABLE 62 MANUFACTURING: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2016–2019 (USD MILLION) 134
TABLE 63 MANUFACTURING: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 134
11.6 HEALTHCARE AND LIFE SCIENCES 135
TABLE 64 HEALTHCARE AND LIFE SCIENCES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 135
TABLE 65 HEALTHCARE AND LIFE SCIENCES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 136
11.7 TRANSPORTATION AND LOGISTICS 136
TABLE 66 TRANSPORTATION AND LOGISTICS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 136
TABLE 67 TRANSPORTATION AND LOGISTICS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 137
11.8 GOVERNMENT AND PUBLIC SECTOR 137
TABLE 68 GOVERNMENT AND PUBLIC SECTOR: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2016–2019 (USD MILLION) 137
TABLE 69 GOVERNMENT AND PUBLIC SECTOR: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION) 138
11.9 ENERGY AND UTILITIES 138
TABLE 70 ENERGY AND UTILITIES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2016–2019 (USD MILLION) 138
TABLE 71 ENERGY AND UTILITIES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 139
11.10 OTHER VERTICALS 139
TABLE 72 OTHER VERTICALS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2016–2019 (USD MILLION) 140
TABLE 73 OTHER VERTICALS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY REGION, 2019–2025 (USD MILLION) 140
12 CUSTOMER SUCCESS PLATFORMS MARKET, BY REGION 141
12.1 INTRODUCTION 142
FIGURE 38 INDIA TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD 142
FIGURE 39 ASIA PACIFIC TO ACCOUNT FOR THE HIGHEST CAGR DURING THE FORECAST PERIOD 143
TABLE 74 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION,
2015–2019 (USD MILLION) 143
TABLE 75 CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION,
2019–2025 (USD MILLION) 143
12.2 NORTH AMERICA 144
12.2.1 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 144
12.2.2 NORTH AMERICA: COVID-19 IMPACT 144
12.2.3 NORTH AMERICA: REGULATORY IMPLICATIONS 145
12.2.4 UNITED STATES SECURITIES AND EXCHANGE COMMISSION 145
12.2.5 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001 145
12.2.6 CALIFORNIA CONSUMER PRIVACY ACT 145
12.2.7 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 146
FIGURE 40 NORTH AMERICA: MARKET SNAPSHOT 146
TABLE 76 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COMPONENT, 2015–2019 (USD MILLION) 147
TABLE 77 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COMPONENT, 2019–2025 (USD MILLION) 147
TABLE 78 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY SERVICE, 2015–2019 (USD MILLION) 147
TABLE 79 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY SERVICE, 2019–2025 (USD MILLION) 148
TABLE 80 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION) 148
TABLE 81 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY PROFESSIONAL SERVICE, 2019–2025 (USD MILLION) 148
TABLE 82 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY APPLICATION, 2015–2019 (USD MILLION) 149
TABLE 83 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY APPLICATION, 2019–2025 (USD MILLION) 149
TABLE 84 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 150
TABLE 85 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY DEPLOYMENT MODE, 2019–2025 (USD MILLION) 150
TABLE 86 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2019 (USD MILLION) 150
TABLE 87 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY ORGANIZATION SIZE, 2019–2025 (USD MILLION) 150
TABLE 88 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY VERTICAL, 2015–2019 (USD MILLION) 151
TABLE 89 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY VERTICAL, 2019–2025 (USD MILLION) 151
TABLE 90 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COUNTRY, 2015–2019 (USD MILLION) 152
TABLE 91 NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COUNTRY, 2019–2025 (USD MILLION) 152
12.2.8 UNITED STATES 152
12.2.9 CANADA 153
12.3 EUROPE 153
12.3.1 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 153
12.3.2 EUROPE: COVID-19 IMPACT 154
12.3.3 EUROPE: REGULATORY IMPLICATIONS 154
12.3.4 GENERAL DATA PROTECTION REGULATION 154
TABLE 92 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION) 154
TABLE 93 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION) 155
TABLE 94 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICE, 2016–2019 (USD MILLION) 155
TABLE 95 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION) 155
TABLE 96 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION) 156
TABLE 97 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY PROFESSIONAL SERVICE, 2019–2025 (USD MILLION) 156
TABLE 98 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION) 156
TABLE 99 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION) 157
TABLE 100 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 157
TABLE 101 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION) 157
TABLE 102 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2019 (USD MILLION) 158
TABLE 103 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY ORGANIZATION SIZE, 2019–2025 (USD MILLION) 158
TABLE 104 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY VERTICAL, 2015–2019 (USD MILLION) 158
TABLE 105 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY VERTICAL, 2019–2025 (USD MILLION) 159
TABLE 106 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2015–2019 (USD MILLION) 159
TABLE 107 EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 160
12.3.5 UNITED KINGDOM 160
12.3.6 GERMANY 160
12.3.7 FRANCE 161
12.3.8 REST OF EUROPE 161
12.4 ASIA PACIFIC 162
12.4.1 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 162
12.4.2 ASIA PACIFIC: COVID-19 IMPACT 162
12.4.3 ASIA PACIFIC: REGULATORY IMPLICATIONS 163
12.4.4 PERSONAL DATA PROTECTION ACT 163
FIGURE 41 ASIA PACIFIC: MARKET SNAPSHOT 164
TABLE 108 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COMPONENT, 2015–2019 (USD MILLION) 164
TABLE 109 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORM MARKET SIZE,
BY COMPONENT, 2019–2025 (USD MILLION) 165
TABLE 110 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICE, 2015–2019 (USD MILLION) 165
TABLE 111 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION) 165
TABLE 112 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY PROFESSIONAL SERVICE, 2016–2019 (USD MILLION) 166
TABLE 113 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY PROFESSIONAL SERVICE, 2019–2025 (USD MILLION) 166
TABLE 114 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY APPLICATION, 2015–2019 (USD MILLION) 166
TABLE 115 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY APPLICATION, 2019–2025 (USD MILLION) 167
TABLE 116 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 167
TABLE 117 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY DEPLOYMENT MODE, 2019–2025 (USD MILLION) 167
TABLE 118 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2019 (USD MILLION) 168
TABLE 119 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY ORGANIZATION SIZE, 2019–2025 (USD MILLION) 168
TABLE 120 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORM MARKET SIZE, BY VERTICAL, 2015–2019 (USD MILLION) 168
TABLE 121 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY VERTICAL, 2019–2025 (USD MILLION) 169
TABLE 122 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COUNTRY, 2015–2019 (USD MILLION) 169
TABLE 123 ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COUNTRY, 2019–2025 (USD MILLION) 170
12.4.5 CHINA 170
12.4.6 JAPAN 171
12.4.7 INDIA 171
12.4.8 REST OF ASIA PACIFIC 172
12.5 MIDDLE EAST AND AFRICA 172
12.5.1 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 172
12.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT 173
12.5.3 MIDDLE EAST AND AFRICA: REGULATORY IMPLICATIONS 173
12.5.4 PERSONAL DATA PROTECTION LAW 173
TABLE 124 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2015–2019 (USD MILLION) 173
TABLE 125 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION) 174
TABLE 126 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORM MARKET SIZE, BY SERVICE, 2015–2019 (USD MILLION) 174
TABLE 127 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION) 174
TABLE 128 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY PROFESSIONAL SERVICE, 2016–2019 (USD MILLION) 175
TABLE 129 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY PROFESSIONAL SERVICE, 2019–2025 (USD MILLION) 175
TABLE 130 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2015–2019 (USD MILLION) 175
TABLE 131 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION) 176
TABLE 132 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 176
TABLE 133 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION) 176
TABLE 134 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2015–2019 (USD MILLION) 177
TABLE 135 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION) 177
TABLE 136 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY VERTICAL, 2015–2019 (USD MILLION) 178
TABLE 137 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS SIZE,
BY VERTICAL, 2019–2025 (USD MILLION) 178
TABLE 138 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2015–2019 (USD MILLION) 179
TABLE 139 MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2019–2025 (USD MILLION) 179
12.5.5 KINGDOM OF SAUDI ARABIA 179
12.5.6 UNITED ARAB EMIRATES 180
12.5.7 SOUTH AFRICA 180
12.5.8 REST OF MIDDLE EAST 180
12.6 LATIN AMERICA 180
12.6.1 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET DRIVERS 181
12.6.2 LATIN AMERICA: COVID-19 181
12.6.3 LATIN AMERICA: REGULATORY IMPLICATIONS 181
12.6.4 FEDERAL LAW ON PROTECTION OF PERSONAL DATA HELD BY INDIVIDUALS 181
TABLE 140 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COMPONENT, 2015–2019 (USD MILLION) 182
TABLE 141 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COMPONENT, 2019–2025 (USD MILLION) 182
TABLE 142 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY SERVICE, 2015–2019 (USD MILLION) 182
TABLE 143 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY SERVICE, 2019–2025 (USD MILLION) 183
TABLE 144 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY PROFESSIONAL SERVICE, 2015–2019 (USD MILLION) 183
TABLE 145 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY PROFESSIONAL SERVICE, 2019–2025 (USD MILLION) 183
TABLE 146 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY APPLICATION, 2015–2019 (USD MILLION) 184
TABLE 147 LATIN AMERICA: CUSTOMER SUCCESS PLATFORM MARKET SIZE,
BY APPLICATION, 2019–2025 (USD MILLION) 184
TABLE 148 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY DEPLOYMENT MODE, 2015–2019 (USD MILLION) 185
TABLE 149 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY DEPLOYMENT MODE, 2019–2025 (USD MILLION) 185
TABLE 150 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY ORGANIZATION SIZE, 2015–2019 (USD MILLION) 185
TABLE 151 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY ORGANIZATION SIZE, 2019–2025 (USD MILLION) 186
TABLE 152 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY VERTICAL, 2015–2019 (USD MILLION) 186
TABLE 153 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY VERTICAL, 2019–2025 (USD MILLION) 187
TABLE 154 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COUNTRY, 2015–2019 (USD MILLION) 187
TABLE 155 LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE,
BY COUNTRY, 2019–2025 (USD MILLION) 188
12.6.5 BRAZIL 188
12.6.6 MEXICO 188
12.6.7 REST OF LATIN AMERICA 188
13 COMPETITIVE LANDSCAPE 189
13.1 OVERVIEW 189
13.2 MARKET EVALUATION FRAMEWORK 189
FIGURE 42 MARKET EVALUATION FRAMEWORK 189
13.3 MARKET SHARE, 2020 190
FIGURE 43 MARKET SHARE OF KEY PLAYERS, 2020 190
13.4 HISTORIC REVENUE ANALYSIS OF KEY MARKET PLAYERS 190
13.4.1 INTRODUCTION 190
FIGURE 44 HISTORIC FIVE-YEAR REVENUE ANALYSIS OF KEY MARKET PLAYERS, 2015-2019 191
13.5 KEY MARKET DEVELOPMENTS 191
13.5.1 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS 191
TABLE 156 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS, 2018–2020 191
13.5.2 BUSINESS EXPANSIONS 196
TABLE 157 BUSINESS EXPANSIONS, 2018–2020 196
13.5.3 MERGERS AND ACQUISITIONS 197
TABLE 158 MERGERS AND ACQUISITIONS, 2018–2020 197
13.5.4 PARTNERSHIPS, AGREEMENTS, CONTRACTS, AND COLLABORATIONS 198
TABLE 159 PARTNERSHIPS, AGREEMENTS, CONTRACTS, AND COLLABORATIONS, 2019–2020 198
13.6 COMPANY EVALUATION MATRIX DEFINITIONS AND METHODOLOGY 200
FIGURE 45 RANKING OF KEY PLAYERS, 2020 201
13.6.1 STAR 201
13.6.2 EMERGING LEADERS 201
13.6.3 PERVASIVE 201
13.6.4 PARTICIPANTS 201
13.7 COMPANY EVALUATION MATRIX, 2020 202
FIGURE 46 CUSTOMER SUCCESS PLATFORMS MARKET (GLOBAL), COMPANY EVALUATION MATRIX, 2020 202
13.7.1 STRENGTH OF PRODUCT PORTFOLIO FOR TOP PLAYERS IN THE CUSTOMER SUCCESS PLATFORMS MARKET 203
FIGURE 47 PRODUCT PORTFOLIO ANALYSIS OF TOP PLAYERS IN THE CUSTOMER SUCCESS PLATFORMS MARKET 203
13.7.2 BUSINESS STRATEGY EXCELLENCE FOR TOP PLAYERS IN THE CUSTOMER SUCCESS PLATFORMS MARKET 204
FIGURE 48 BUSINESS STRATEGY EXCELLENCE FOR TOP PLAYERS IN THE CUSTOMER SUCCESS PLATFORMS MARKET 204
13.8 STARTUP/SME EVALUATION MATRIX, 2020 204
13.8.1 PROGRESSIVE COMPANIES 204
13.8.2 RESPONSIVE COMPANIES 205
13.8.3 DYNAMIC COMPANIES 205
13.8.4 STARTING BLOCKS 205
FIGURE 49 CUSTOMER SUCCESS PLATFORMS MARKET (GLOBAL), STARTUP/SME EVALUATION MATRIX, 2020 205
13.8.5 STRENGTH OF PRODUCT PORTFOLIOS FOR STARTUPS IN THE CUSTOMER SUCCESS PLATFORMS MARKET 206
FIGURE 50 PRODUCT PORTFOLIO ANALYSIS OF TOP STARTUPS IN THE CUSTOMER SUCCESS PLATFORMS MARKET 206
13.8.6 BUSINESS STRATEGY EXCELLENCE FOR STARTUPS IN THE CUSTOMER SUCCESS PLATFORMS MARKET 206
FIGURE 51 BUSINESS STRATEGY EXCELLENCE OF TOP STARTUPS IN THE CUSTOMER SUCCESS PLATFORMS MARKET 206
14 COMPANY PROFILES 207
14.1 INTRODUCTION 207
14.2 KEY PLAYERS 207
(Business and financial overview, Solutions and services offered, COVID-19 developments, Recent developments, MNM view, Key strengths/right to win, Strategic choices made, and Weaknesses and competitive threats)*
14.2.1 SALESFORCE 207
FIGURE 52 SALESFORCE: COMPANY SNAPSHOT 208
14.2.2 CISCO 213
FIGURE 53 CISCO: COMPANY SNAPSHOT 213
14.2.3 HUBSPOT 217
FIGURE 54 HUBSPOT: COMPANY SNAPSHOT 217
14.2.4 GAINSIGHT 223
14.2.5 FRESHWORKS 226
14.2.6 TOTANGO 233
14.2.7 AMITY 235
14.2.8 STRIKEDECK 236
14.2.9 USERIQ 237
14.2.10 PLANHAT 237
14.2.11 CLIENTSUCCESS 238
14.2.12 SALESMACHINE 238
14.2.13 CLIENTSHARE 239
14.2.14 WOOTRIC 239
14.2.15 ZOOMINFO 240
14.2.16 AKITA 240
14.2.17 INTERCOM 241
14.2.18 WALKME 241
14.3 STARTUP/ SME PROFILES 242
14.3.1 CHURNZERO 242
14.3.2 SMARTKARROT 242
14.3.3 BOLSTRA 243
14.3.4 CATALYST 243
14.3.5 APPSFOROPS 244
14.3.6 ARMATIC 244
14.3.7 CUSTOMERSUCCESSBOX 245
14.3.8 CUSTIFY 246
*Details on Business and financial overview, Solutions and services offered, COVID-19 developments, Recent developments, MNM view, Key strengths/right to win, Strategic choices made, and Weaknesses and competitive threats might not be captured in case of unlisted companies.
15 ADJACENT AND RELATED MARKETS 247
15.1 INTRODUCTION 247
15.1.1 CUSTOMER DATA PLATFORM MARKET 247
TABLE 160 CUSTOMER DATA PLATFORM MARKET SIZE, BY COMPONENT,
2018–2025 (USD MILLION) 247
TABLE 161 SERVICES: CUSTOMER DATA PLATFORM MARKET SIZE, BY TYPE,
2018–2025 (USD MILLION) 248
TABLE 162 CUSTOMER DATA PLATFORM MARKET SIZE, BY DEPLOYMENT MODE,
2018–2025 (USD MILLION) 248
TABLE 163 CUSTOMER DATA PLATFORM MARKET SIZE, BY ORGANIZATION SIZE,
2018–2025 (USD MILLION) 249
TABLE 164 CUSTOMER DATA PLATFORM MARKET SIZE, BY APPLICATION,
2020–2025 (USD MILLION) 249
TABLE 165 CUSTOMER DATA PLATFORM MARKET SIZE, BY INDUSTRY VERTICAL,
2020–2025 (USD MILLION) 250
TABLE 166 CUSTOMER DATA PLATFORM MARKET SIZE, BY REGION,
2020–2025 (USD MILLION) 250
TABLE 167 NORTH AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY COMPONENT, 2020–2025 (USD MILLION) 251
TABLE 168 NORTH AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE, BY SERVICE, 2020–2025 (USD MILLION) 251
TABLE 169 NORTH AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY APPLICATION, 2020–2025 (USD MILLION) 251
TABLE 170 NORTH AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY DEPLOYMENT MODE, 2020–2025 (USD MILLION) 252
TABLE 171 NORTH AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY ORGANIZATION SIZE, 2020–2025 (USD MILLION) 252
TABLE 172 NORTH AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE, BY INDUSTRY VERTICAL, 2020–2025 (USD MILLION) 253
TABLE 173 NORTH AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE, BY COUNTRY, 2020–2025 (USD MILLION) 253
TABLE 174 EUROPE: CUSTOMER DATA PLATFORM MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 253
TABLE 175 EUROPE: CUSTOMER DATA PLATFORM MARKET SIZE, BY SERVICE,
2018–2025 (USD MILLION) 254
TABLE 176 EUROPE: CUSTOMER DATA PLATFORM MARKET SIZE, BY APPLICATION, 2018–2025 (USD MILLION) 254
TABLE 177 EUROPE: CUSTOMER DATA PLATFORM MARKET SIZE, BY DEPLOYMENT MODE, 2018–2025 (USD MILLION) 255
TABLE 178 EUROPE: CUSTOMER DATA PLATFORM MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 255
TABLE 179 EUROPE: CUSTOMER DATA PLATFORM MARKET SIZE, BY INDUSTRY VERTICAL, 2018–2025 (USD MILLION) 255
TABLE 180 EUROPE: CUSTOMER DATA PLATFORM MARKET SIZE, BY COUNTRY,
2018–2025 (USD MILLION) 256
TABLE 181 ASIA PACIFIC: CUSTOMER DATA PLATFORM MARKET SIZE, BY COMPONENT, 2020–2025 (USD MILLION) 256
TABLE 182 ASIA PACIFIC: CUSTOMER DATA PLATFORM MARKET SIZE, BY SERVICE, 2020–2025 (USD MILLION) 257
TABLE 183 ASIA PACIFIC: CUSTOMER DATA PLATFORM MARKET SIZE, BY APPLICATION, 2020–2025 (USD MILLION) 257
TABLE 184 ASIA PACIFIC: CUSTOMER DATA PLATFORM MARKET SIZE, BY DEPLOYMENT MODE, 2020–2025 (USD MILLION) 257
TABLE 185 ASIA PACIFIC: CUSTOMER DATA PLATFORM MARKET SIZE, BY ORGANIZATION SIZE, 2020–2025 (USD MILLION) 258
TABLE 186 ASIA PACIFIC: CUSTOMER DATA PLATFORM MARKET SIZE, BY INDUSTRY VERTICAL, 2020–2025 (USD MILLION) 258
TABLE 187 ASIA PACIFIC: CUSTOMER DATA PLATFORM MARKET SIZE, BY COUNTRY, 2020–2025 (USD MILLION) 259
TABLE 188 MIDDLE EAST AND AFRICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY COMPONENT, 2018–2025 (USD MILLION) 259
TABLE 189 MIDDLE EAST AND AFRICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY SERVICE, 2018–2025 (USD MILLION) 259
TABLE 190 MIDDLE EAST AND AFRICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY APPLICATION, 2018–2025 (USD MILLION) 260
TABLE 191 MIDDLE EAST AND AFRICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY DEPLOYMENT MODE, 2018–2025 (USD MILLION) 260
TABLE 192 MIDDLE EAST AND AFRICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 261
TABLE 193 MIDDLE EAST AND AFRICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY INDUSTRY VERTICAL, 2018–2025 (USD MILLION) 261
TABLE 194 MIDDLE EAST AND AFRICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY COUNTRY, 2018–2025 (USD MILLION) 261
TABLE 195 LATIN AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY COMPONENT, 2018–2025 (USD MILLION) 262
TABLE 196 LATIN AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE, BY SERVICE, 2018–2025 (USD MILLION) 262
TABLE 197 LATIN AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY APPLICATION, 2018–2025 (USD MILLION) 263
TABLE 198 LATIN AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY DEPLOYMENT MODE, 2018–2025 (USD MILLION) 263
TABLE 199 LATIN AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE,
BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 263
TABLE 200 LATIN AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE, BY INDUSTRY VERTICAL, 2018–2025 (USD MILLION) 264
TABLE 201 LATIN AMERICA: CUSTOMER DATA PLATFORM MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 264
15.1.2 CUSTOMER ANALYTICS MARKET 265
TABLE 202 CUSTOMER ANALYTICS MARKET SIZE, BY COMPONENT,
2018–2025 (USD MILLION) 265
TABLE 203 SOLUTIONS: CUSTOMER ANALYTICS MARKET SIZE, BY TYPE,
2018–2025 (USD MILLION) 266
TABLE 204 SOLUTIONS: CUSTOMER ANALYTICS MARKET SIZE, BY REGION,
2018–2025 (USD MILLION) 266
TABLE 205 DATA MANAGEMENT/EXTRACT, TRANSFORM, LOAD MARKET SIZE,
BY REGION, 2018–2025 (USD MILLION) 267
TABLE 206 VOICE OF CUSTOMER MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 267
TABLE 207 SOCIAL MEDIA ANALYTICS MARKET SIZE, BY REGION,
2018–2025 (USD MILLION) 268
TABLE 208 ANALYTICAL TOOLS MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 268
TABLE 209 DASHBOARD AND REPORTING MARKET SIZE, BY REGION,
2018–2025 (USD MILLION) 268
TABLE 210 SERVICES: CUSTOMER ANALYTICS MARKET SIZE, BY TYPE,
2018–2025 (USD MILLION) 269
TABLE 211 SERVICES: CUSTOMER ANALYTICS MARKET SIZE, BY REGION,
2018–2025 (USD MILLION) 269
TABLE 212 PROFESSIONAL SERVICES MARKET SIZE, BY TYPE,
2018–2025 (USD MILLION) 270
TABLE 213 PROFESSIONAL SERVICES MARKET SIZE, BY REGION,
2018–2025 (USD MILLION) 270
TABLE 214 MANAGED SERVICES MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 270
TABLE 215 CUSTOMER ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE,
2018–2025 (USD MILLION) 271
TABLE 216 CUSTOMER ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE,
2018–2025 (USD MILLION) 271
TABLE 217 CUSTOMER ANALYTICS MARKET SIZE, BY APPLICATION,
2018–2025 (USD MILLION) 272
TABLE 218 CUSTOMER ANALYTICS MARKET SIZE, BY DATA SOURCE,
2018–2025 (USD MILLION) 272
TABLE 219 CUSTOMER ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL,
2018–2025 (USD MILLION) 273
TABLE 220 CUSTOMER ANALYTICS MARKET SIZE, BY REGION,
2018–2025 (USD MILLION) 273
TABLE 221 NORTH AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 274
TABLE 222 NORTH AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY SOLUTION, 2018–2025 (USD MILLION) 274
TABLE 223 NORTH AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY SERVICE,
2018–2025 (USD MILLION) 275
TABLE 224 NORTH AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2018–2025 (USD MILLION) 275
TABLE 225 NORTH AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2018–2025 (USD MILLION) 275
TABLE 226 NORTH AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 276
TABLE 227 NORTH AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY APPLICATION, 2018–2025 (USD MILLION) 276
TABLE 228 NORTH AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY DATA SOURCE, 2018–2025 (USD MILLION) 277
TABLE 229 NORTH AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2018–2025 (USD MILLION) 277
TABLE 230 NORTH AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 278
TABLE 231 EUROPE: CUSTOMER ANALYTICS MARKET SIZE, BY COMPONENT,
2018–2025 (USD MILLION) 278
TABLE 232 EUROPE: CUSTOMER ANALYTICS MARKET SIZE, BY SOLUTION,
2018–2025 (USD MILLION) 279
TABLE 233 EUROPE: CUSTOMER ANALYTICS MARKET SIZE, BY SERVICE,
2018–2025 (USD MILLION) 279
TABLE 234 EUROPE: CUSTOMER ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2018–2025 (USD MILLION) 280
TABLE 235 EUROPE: CUSTOMER ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2018–2025 (USD MILLION) 280
TABLE 236 EUROPE: CUSTOMER ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 281
TABLE 237 EUROPE: CUSTOMER ANALYTICS MARKET SIZE, BY APPLICATION,
2018–2025 (USD MILLION) 281
TABLE 238 EUROPE: CUSTOMER ANALYTICS MARKET SIZE, BY DATA SOURCE,
2018–2025 (USD MILLION) 282
TABLE 239 EUROPE: CUSTOMER ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2018–2025 (USD MILLION) 282
TABLE 240 EUROPE: CUSTOMER ANALYTICS MARKET SIZE, BY COUNTRY,
2018–2025 (USD MILLION) 283
TABLE 241 ASIA PACIFIC: CUSTOMER ANALYTICS MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 283
TABLE 242 ASIA PACIFIC: CUSTOMER ANALYTICS MARKET SIZE, BY SOLUTION,
2018–2025 (USD MILLION) 284
TABLE 243 ASIA PACIFIC: CUSTOMER ANALYTICS MARKET SIZE, BY SERVICE,
2018–2025 (USD MILLION) 284
TABLE 244 ASIA PACIFIC: CUSTOMER ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2018–2025 (USD MILLION) 285
TABLE 245 ASIA PACIFIC: CUSTOMER ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2018–2025 (USD MILLION) 285
TABLE 246 ASIA PACIFIC: CUSTOMER ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 285
TABLE 247 ASIA PACIFIC: CUSTOMER ANALYTICS MARKET SIZE, BY APPLICATION, 2018–2025 (USD MILLION) 286
TABLE 248 ASIA PACIFIC: CUSTOMER ANALYTICS MARKET SIZE, BY DATA SOURCE, 2018–2025 (USD MILLION) 286
TABLE 249 ASIA PACIFIC: CUSTOMER ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2018–2025 (USD MILLION) 287
TABLE 250 ASIA PACIFIC: CUSTOMER ANALYTICS MARKET SIZE, BY COUNTRY,
2018–2025 (USD MILLION) 288
TABLE 251 MIDDLE EAST AND AFRICA: CUSTOMER ANALYTICS MARKET SIZE,
BY COMPONENT, 2018–2025 (USD MILLION) 288
TABLE 252 MIDDLE EAST AND AFRICA: CUSTOMER ANALYTICS MARKET SIZE,
BY SOLUTION, 2018–2025 (USD MILLION) 289
TABLE 253 MIDDLE EAST AND AFRICA: CUSTOMER ANALYTICS MARKET SIZE,
BY SERVICE, 2018–2025 (USD MILLION) 289
TABLE 254 MIDDLE EAST AND AFRICA: CUSTOMER ANALYTICS MARKET SIZE,
BY PROFESSIONAL SERVICE, 2018–2025 (USD MILLION) 290
TABLE 255 MIDDLE EAST AND AFRICA: CUSTOMER ANALYTICS MARKET SIZE,
BY DEPLOYMENT MODE, 2018–2025 (USD MILLION) 290
TABLE 256 MIDDLE EAST AND AFRICA: CUSTOMER ANALYTICS MARKET SIZE,
BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 290
TABLE 257 MIDDLE EAST AND AFRICA: CUSTOMER ANALYTICS MARKET SIZE,
BY APPLICATION, 2018–2025 (USD MILLION) 291
TABLE 258 MIDDLE EAST AND AFRICA: CUSTOMER ANALYTICS MARKET SIZE, BY DATA SOURCE, 2018–2025 (USD MILLION) 291
TABLE 259 MIDDLE EAST AND AFRICA: CUSTOMER ANALYTICS MARKET SIZE,
BY INDUSTRY VERTICAL, 2018–2025 (USD MILLION) 292
TABLE 260 MIDDLE EAST AND AFRICA: CUSTOMER ANALYTICS MARKET SIZE,
BY COUNTRY, 2018–2025 (USD MILLION) 292
TABLE 261 LATIN AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 293
TABLE 262 LATIN AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY SOLUTION,
2018–2025 (USD MILLION) 293
TABLE 263 LATIN AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY SERVICE,
2018–2025 (USD MILLION) 294
TABLE 264 LATIN AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2018–2025 (USD MILLION) 294
TABLE 265 LATIN AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2018–2025 (USD MILLION) 294
TABLE 266 LATIN AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 295
TABLE 267 LATIN AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY APPLICATION, 2018–2025 (USD MILLION) 295
TABLE 268 LATIN AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY DATA SOURCE, 2018–2025 (USD MILLION) 296
TABLE 269 LATIN AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2018–2025 (USD MILLION) 296
TABLE 270 LATIN AMERICA: CUSTOMER ANALYTICS MARKET SIZE, BY COUNTRY,
2018–2025 (USD MILLION) 297
16 APPENDIX 298
16.1 INDUSTRY EXPERTS 298
16.2 DISCUSSION GUIDE 299
16.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 303
16.4 AVAILABLE CUSTOMIZATIONS 305
16.5 RELATED REPORTS 305
16.6 AUTHOR DETAILS 306
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1 INTRODUCTION 26
1.1 OBJECTIVES OF THE STUDY 26
1.2 MARKET DEFINITION 26
1.2.1 INCLUSIONS & EXCLUSIONS 27
1.3 MARKET SCOPE 27
1.3.1 MARKETS COVERED 27
1.3.1.1 Regions covered 28
1.3.2 YEARS CONSIDERED FOR THE STUDY 28
1.4 CURRENCY USED FOR THE STUDY 29
1.5 STAKEHOLDERS 29
1.6 SUMMARY OF CHANGES 29
2 RESEARCH METHODOLOGY 31
2.1 RESEARCH DATA 31
FIGURE 1 RESEARCH DESIGN 31
2.1.1 SECONDARY DATA 32
2.1.1.1 Indicative list of secondary sources 33
2.1.2 PRIMARY DATA 33
2.1.2.1 Breakdown of primaries 34
FIGURE 2 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION 34
2.2 MARKET ESTIMATION METHODOLOGY 34
FIGURE 3 RESEARCH METHODOLOGY: HYPOTHESIS BUILDING 35
2.2.1 REVENUE MAPPING-BASED MARKET ESTIMATION 35
2.2.2 PRODUCT-BASED MARKET ESTIMATION 36
FIGURE 4 PARTICLE SIZE ANALYSIS MARKET: REVENUE MAPPING-BASED ESTIMATION 36
2.2.3 END USER-BASED MARKET SIZE ESTIMATION 36
FIGURE 5 PARTICLE SIZE ANALYSIS MARKET: END USER-BASED ESTIMATION 37
2.2.4 PRIMARY RESEARCH VALIDATION 37
2.3 COVID-19 HEALTH ASSESSMENT 38
2.4 COVID-19 ECONOMIC ASSESSMENT 38
2.5 ASSESSMENT OF THE IMPACT OF COVID-19 ON THE ECONOMIC SCENARIO 38
FIGURE 6 CRITERIA IMPACTING THE GLOBAL ECONOMY 39
FIGURE 7 RECOVERY SCENARIO OF THE GLOBAL ECONOMY 40
2.6 DATA TRIANGULATION 41
FIGURE 8 DATA TRIANGULATION 41
2.7 RESEARCH ASSUMPTIONS 42
2.8 RESEARCH LIMITATIONS 42
3 EXECUTIVE SUMMARY 43
FIGURE 9 PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2021 VS. 2026 (USD MILLION) 43
FIGURE 10 PARTICLE SIZE ANALYSIS MARKET, BY DISPERSION TYPE,
2021 VS. 2026 (USD MILLION) 44
FIGURE 11 PARTICLE SIZE ANALYSIS MARKET, BY END USER,
2021 VS. 2026 (USD MILLION) 45
FIGURE 12 PARTICLE SIZE ANALYSIS MARKET SHARE FOR HEALTHCARE INDUSTRY,
BY END USER (2021 VS. 2026) 45
FIGURE 13 PARTICLE SIZE ANALYSIS MARKET: GEOGRAPHIC SNAPSHOT 46
4 PREMIUM INSIGHTS 48
4.1 PARTICLE SIZE ANALYSIS MARKET OVERVIEW 48
FIGURE 14 INCREASING RESEARCH ACTIVITIES IN NANOTECHNOLOGY TO DRIVE MARKET GROWTH 48
4.2 PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY 49
FIGURE 15 LASER DIFFRACTION SEGMENT TO DOMINATE THE MARKET DURING
2021–2026 49
4.3 PARTICLE SIZE ANALYSIS MARKET, BY END USER (2020) 49
FIGURE 16 NORTH AMERICA WAS A KEY MARKET FOR ALL END USER SEGMENTS IN 2020 49
4.4 GEOGRAPHIC SNAPSHOT OF THE PARTICLE SIZE ANALYSIS MARKET 50
FIGURE 17 CHINA AND INDIA TO BE THE FASTEST-GROWING MARKETS FOR PARTICLE SIZE ANALYSIS PRODUCTS DURING THE FORECAST PERIOD 50
5 MARKET OVERVIEW 51
5.1 INTRODUCTION 51
5.2 MARKET DYNAMICS 51
FIGURE 18 PARTICLE SIZE ANALYSIS MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 51
5.2.1 DRIVERS 52
5.2.1.1 Increasing research activities in the field of nanotechnology 52
5.2.1.2 Increasing investments in pharmaceutical R&D 53
5.2.1.3 Development of technologically advanced nanoparticle instruments 53
5.2.1.4 Stringent regulatory guidelines for product quality across industries 53
5.2.1.5 Increasing funding activities to drive the purchasing power of research institutions 54
5.2.2 RESTRAINTS 54
5.2.2.1 High cost of particle size analyzers 54
5.2.2.2 Limitations in particle characterization range 54
5.2.3 OPPORTUNITIES 55
5.2.3.1 Increasing number of conferences and events 55
5.2.3.2 Emerging markets 55
5.2.4 CHALLENGES 56
5.2.4.1 Lack of well-established distribution networks among SMEs 56
5.2.4.2 Limitations of laser diffraction technology 56
5.3 PORTER’S FIVE FORCES ANALYSIS 57
5.3.1 OVERVIEW 57
TABLE 1 PARTICLE SIZE ANALYSIS MARKET: PORTER’S FIVE FORCES ANALYSIS 57
5.3.2 THREAT OF NEW ENTRANTS 57
5.3.3 THREAT OF SUBSTITUTES 57
5.3.4 BARGAINING POWER OF SUPPLIERS 58
5.3.5 BARGAINING POWER OF BUYERS 58
5.3.6 DEGREE OF COMPETITION 58
5.4 REGULATORY ANALYSIS 58
5.5 ECOSYSTEM MAPPING 62
5.6 VALUE CHAIN ANALYSIS 62
5.6.1 RESEARCH AND DEVELOPMENT (R&D) 62
5.6.2 MANUFACTURING AND ASSEMBLY 62
5.6.3 DISTRIBUTION, MARKETING & SALES, AND POST-SALES SERVICES 62
FIGURE 19 VALUE CHAIN ANALYSIS 63
5.7 SUPPLY CHAIN ANALYSIS 63
5.7.1 PROMINENT COMPANIES 63
5.7.2 SMALL & MEDIUM-SIZED ENTERPRISES (SMES) 63
5.7.3 END USERS 64
FIGURE 20 SUPPLY CHAIN ANALYSIS 64
5.8 IMPACT OF COVID-19 ON THE PARTICLE SIZE ANALYSIS MARKET 64
5.9 PRICING ANALYSIS 65
5.10 PATENT ANALYSIS 65
FIGURE 21 TOP 10 PATENT OWNERS FOR PARTICLE SIZE ANALYSIS
(JANUARY 2011 AND OCTOBER 2021) 65
FIGURE 22 TOP 10 INVENTORS FOR PARTICLE SIZE ANALYSIS
(JANUARY 2011 AND OCTOBER 2021) 66
FIGURE 23 TOP 10 PATENT APPLICANTS FOR PARTICLE SIZE ANALYSIS
(JANUARY 2011 AND OCTOBER 2021) 66
FIGURE 24 PATENT DOCUMENTS BY JURISDICTION FOR PARTICLE SIZE ANALYSIS (JANUARY 2011 AND OCTOBER 2021) 67
FIGURE 25 PATENT DOCUMENTS BY LEGAL STATUS FOR PARTICLE SIZE ANALYSIS (JANUARY 2011 AND OCTOBER 2021) 67
6 PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY 68
6.1 INTRODUCTION 69
TABLE 2 PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 69
6.2 LASER DIFFRACTION 69
6.2.1 TECHNOLOGICAL ADVANTAGES OF THIS METHOD TO RESULT IN HIGHER ADOPTION AMONGST END USERS 69
TABLE 3 PARTICLE SIZE ANALYSIS MARKET FOR LASER DIFFRACTION, BY REGION, 2019–2026 (USD MILLION) 71
TABLE 4 PARTICLE SIZE ANALYSIS MARKET FOR LASER DIFFRACTION, BY END USER, 2019–2026 (USD MILLION) 71
6.3 DYNAMIC LIGHT SCATTERING 72
6.3.1 NANOTECHNOLOGICAL APPLICATIONS OF DLS TECHNOLOGIES TO DRIVE MARKET GROWTH 72
TABLE 5 PARTICLE SIZE ANALYSIS MARKET FOR DYNAMIC LIGHT SCATTERING,
BY REGION, 2019–2026 (USD MILLION) 73
TABLE 6 PARTICLE SIZE ANALYSIS MARKET FOR DYNAMIC LIGHT SCATTERING,
BY END USER, 2019–2026 (USD MILLION) 73
6.4 IMAGING 74
TABLE 7 PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 74
TABLE 8 PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY REGION,
2019–2026 (USD MILLION) 75
TABLE 9 PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY END USER,
2019–2026 (USD MILLION) 75
6.4.1 DYNAMIC IMAGING 76
6.4.1.1 User-friendliness and high-speed analysis to drive market growth 76
TABLE 10 PARTICLE SIZE ANALYSIS MARKET FOR DYNAMIC IMAGING, BY REGION, 2019–2026 (USD MILLION) 77
6.4.2 STATIC IMAGING 77
6.4.2.1 High-resolution particle size and shape information output to push the market growth 77
TABLE 11 PARTICLE SIZE ANALYSIS MARKET FOR STATIC IMAGING, BY REGION,
2019–2026 (USD MILLION) 78
6.5 NANOPARTICLE TRACKING ANALYSIS (NTA) 78
6.5.1 ADVANCED TECHNOLOGY FOR NANO-PARTICLE SIZE ANALYSIS TO DRIVE MARKET 78
TABLE 12 PARTICLE SIZE ANALYSIS MARKET FOR NANOPARTICLE TRACKING ANALYSIS, BY REGION, 2019–2026 (USD MILLION) 79
TABLE 13 PARTICLE SIZE ANALYSIS MARKET FOR NANOPARTICLE TRACKING ANALYSIS, BY END USER, 2019–2026 (USD MILLION) 80
6.6 COULTER PRINCIPLE 80
6.6.1 HIGH ADOPTION IN THE HEALTHCARE INDUSTRY TO DRIVE CELLULAR SIZE ANALYSIS 80
TABLE 14 PARTICLE SIZE ANALYSIS MARKET FOR THE COULTER PRINCIPLE, BY REGION, 2019–2026 (USD MILLION) 81
TABLE 15 PARTICLE SIZE ANALYSIS MARKET FOR THE COULTER PRINCIPLE,
BY END USER, 2019–2026 (USD MILLION) 81
6.7 SIEVE ANALYSIS 82
6.7.1 DEVELOPMENT OF OTHER ADVANCED AND ACCURATE TECHNIQUES FOR PARTICLE SIZING TO DISRUPT THE SEGMENT GROWTH 82
TABLE 16 PARTICLE SIZE ANALYSIS MARKET FOR SIEVE ANALYSIS, BY REGION,
2019–2026 (USD MILLION) 82
TABLE 17 PARTICLE SIZE ANALYSIS MARKET FOR SIEVE ANALYSIS, BY END USER, 2019–2026 (USD MILLION) 83
6.8 OTHER TECHNOLOGIES 83
TABLE 18 PARTICLE SIZE ANALYSIS MARKET FOR OTHER TECHNOLOGIES, BY REGION, 2019–2026 (USD MILLION) 84
TABLE 19 PARTICLE SIZE ANALYSIS MARKET FOR OTHER TECHNOLOGIES,
BY END USER, 2019–2026 (USD MILLION) 84
7 PARTICLE SIZE ANALYSIS MARKET, BY DISPERSION TYPE 85
7.1 INTRODUCTION 86
TABLE 20 PARTICLE SIZE ANALYSIS MARKET, BY DISPERSION TYPE,
2019–2026 (USD MILLION) 86
7.2 WET DISPERSION 86
7.2.1 HIGH ADOPTION AMONGST END USERS, ESPECIALLY FOR TOUGH SAMPLES/MATERIALS, TO SUPPORT MARKET GROWTH 86
TABLE 21 PARTICLE SIZE ANALYSIS MARKET FOR WET DISPERSION, BY REGION,
2019–2026 (USD MILLION) 87
7.3 DRY DISPERSION 87
7.3.1 EASE OF USE COMPARED TO WET DISPERSION METHODS TO DRIVE MARKET GROWTH 87
TABLE 22 PARTICLE SIZE ANALYSIS MARKET FOR DRY DISPERSION, BY REGION,
2019–2026 (USD MILLION) 88
7.4 SPRAY DISPERSION 89
7.4.1 INCREASED USE OF SPRAY-BASED MEDICINES IN THE PHARMACEUTICAL INDUSTRY TO DRIVE MARKET GROWTH 89
TABLE 23 PARTICLE SIZE ANALYSIS MARKET FOR SPRAY DISPERSION, BY REGION, 2019–2026 (USD MILLION) 89
8 PARTICLE SIZE ANALYSIS MARKET, BY END USER 90
8.1 INTRODUCTION 91
TABLE 24 PARTICLE SIZE ANALYSIS MARKET, BY END USER,
2019–2026 (USD MILLION) 91
8.2 HEALTHCARE INDUSTRY 91
TABLE 25 PARTICLE SIZE ANALYSIS MARKET FOR HEALTHCARE INDUSTRY,
BY END USER, 2019–2026 (USD MILLION) 92
TABLE 26 PARTICLE SIZE ANALYSIS MARKET FOR HEALTHCARE INDUSTRY, BY REGION, 2019–2026 (USD MILLION) 93
8.2.1 PHARMACEUTICAL & BIOTECHNOLOGY COMPANIES 93
8.2.1.1 Particle size analysis plays a crucial step in raw material assessment and quality control 93
TABLE 27 PARTICLE SIZE ANALYSIS MARKET FOR PHARMACEUTICAL & BIOTECHNOLOGY COMPANIES, BY REGION, 2019–2026 (USD MILLION) 94
8.2.2 PUBLIC & PRIVATE RESEARCH INSTITUTIONS 94
8.2.2.1 Active government investment to support nanotechnology research to drive the market demand 94
TABLE 28 PARTICLE SIZE ANALYSIS MARKET FOR PUBLIC & PRIVATE RESEARCH INSTITUTIONS, BY REGION, 2019–2026 (USD MILLION) 95
8.2.3 ACADEMIC INSTITUTIONS 95
8.2.3.1 Increasing focus on nanotechnology-related research and studies to expand the utilization of particle size analyzers 95
TABLE 29 PARTICLE SIZE ANALYSIS MARKET FOR ACADEMIC INSTITUTIONS,
BY REGION, 2019–2026 (USD MILLION) 96
8.3 COSMETIC INDUSTRY 96
8.3.1 WIDESPREAD APPLICATION IN MANUFACTURING AND QUALITY CONTROL OF THE FINAL PRODUCT TO SUPPORT MARKET GROWTH 96
TABLE 30 PARTICLE SIZE ANALYSIS MARKET FOR COSMETIC INDUSTRY, BY REGION, 2019–2026 (USD MILLION) 97
8.4 CHEMICALS & PETROLEUM INDUSTRY 97
8.4.1 EXPANDING CHEMICALS & PETROLEUM INDUSTRY TO REFLECT
THE INCREASING DEMAND FOR PARTICLE SIZE ANALYZERS 97
TABLE 31 PARTICLE SIZE ANALYSIS MARKET FOR CHEMICALS & PETROLEUM INDUSTRY, BY REGION, 2019–2026 (USD MILLION) 98
8.5 MINING, MINERALS, AND CEMENT INDUSTRY 98
8.5.1 WIDESPREAD APPLICATION OF PARTICLE SIZE ANALYSIS TO SUPPORT MARKET GROWTH 98
TABLE 32 PARTICLE SIZE ANALYSIS MARKET FOR MINING, MINERALS, AND CEMENT INDUSTRY, BY REGION, 2019–2026 (USD MILLION) 99
8.6 FOOD & BEVERAGE INDUSTRY 99
8.6.1 GROWING CONCERN OVER FOOD QUALITY AND SAFETY COMPLIANCE IN EMERGING COUNTRIES TO DRIVE THE MARKET 99
TABLE 33 PARTICLE SIZE ANALYSIS MARKET FOR FOOD & BEVERAGE INDUSTRY,
BY REGION, 2019–2026 (USD MILLION) 100
8.7 OTHER INDUSTRIES 100
TABLE 34 PARTICLE SIZE ANALYSIS MARKET FOR OTHER INDUSTRIES, BY REGION, 2019–2026 (USD MILLION) 101
9 PARTICLE SIZE ANALYSIS MARKET, BY REGION 102
9.1 INTRODUCTION 103
TABLE 35 PARTICLE SIZE ANALYSIS MARKET, BY REGION, 2019–2026 (USD MILLION) 103
9.2 NORTH AMERICA 104
FIGURE 26 NORTH AMERICA: PARTICLE SIZE ANALYSIS MARKET SNAPSHOT 105
TABLE 36 NORTH AMERICA: PARTICLE SIZE ANALYSIS MARKET, BY COUNTRY,
2019–2026 (USD MILLION) 106
TABLE 37 NORTH AMERICA: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY, 2019–2026 (USD MILLION) 106
TABLE 38 NORTH AMERICA: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE, 2019–2026 (USD MILLION) 106
TABLE 39 NORTH AMERICA: PARTICLE SIZE ANALYSIS MARKET, BY DISPERSION TYPE, 2019–2026 (USD MILLION) 107
TABLE 40 NORTH AMERICA: PARTICLE SIZE ANALYSIS MARKET, BY END USER,
2019–2026 (USD MILLION) 107
TABLE 41 NORTH AMERICA: PARTICLE SIZE ANALYSIS MARKET FOR THE HEALTHCARE INDUSTRY, BY END USER, 2019–2026 (USD MILLION) 108
9.2.1 US 108
9.2.1.1 Presence of a large number of pharmaceutical & biotechnological companies to support the market growth 108
TABLE 42 US: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 109
TABLE 43 US: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 109
9.2.2 CANADA 110
9.2.2.1 Increasing number of conferences on nanotechnology to drive the market growth 110
TABLE 44 CANADA: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 110
TABLE 45 CANADA: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 111
9.3 EUROPE 111
TABLE 46 EUROPE: PARTICLE SIZE ANALYSIS MARKET, BY COUNTRY,
2019–2026 (USD MILLION) 112
TABLE 47 EUROPE: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 112
TABLE 48 EUROPE: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 113
TABLE 49 EUROPE: PARTICLE SIZE ANALYSIS MARKET, BY DISPERSION TYPE,
2019–2026 (USD MILLION) 113
TABLE 50 EUROPE: PARTICLE SIZE ANALYSIS MARKET, BY END USER,
2019–2026 (USD MILLION) 113
TABLE 51 EUROPE: PARTICLE SIZE ANALYSIS MARKET FOR THE HEALTHCARE INDUSTRY, BY END USER, 2019–2026 (USD MILLION) 114
9.3.1 GERMANY 114
9.3.1.1 Increasing number of conferences and workshops to push the adoption of particle size analyzers 114
TABLE 52 GERMANY: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 115
TABLE 53 GERMANY: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 115
9.3.2 UK 115
9.3.2.1 Academic and research institutions to drive the demand for particle size analyzers 115
TABLE 54 UK: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 116
TABLE 55 UK: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 116
9.3.3 FRANCE 117
9.3.3.1 Public-private investments for biotechnology to support the adoption of particle size analyzers 117
TABLE 56 FRANCE: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 117
TABLE 57 FRANCE: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 118
9.3.4 ITALY 118
9.3.4.1 Well established manufacturing and research infrastructure to push the utilization of particle size analyzers 118
TABLE 58 ITALY: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 119
TABLE 59 ITALY: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 119
9.3.5 SPAIN 119
9.3.5.1 Favorable environment for pharma and biotech companies and SMEs to support the demand for particle size analysis products 119
TABLE 60 SPAIN: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 120
TABLE 61 SPAIN: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 120
9.3.6 REST OF EUROPE 121
TABLE 62 ROE: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 121
TABLE 63 ROE: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 122
9.4 ASIA PACIFIC 122
FIGURE 27 ASIA PACIFIC: PARTICLE SIZE ANALYSIS MARKET SNAPSHOT 123
TABLE 64 ASIA PACIFIC: PARTICLE SIZE ANALYSIS MARKET, BY COUNTRY,
2019–2026 (USD MILLION) 124
TABLE 65 ASIA PACIFIC: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 124
TABLE 66 ASIA PACIFIC: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE, 2019–2026 (USD MILLION) 125
TABLE 67 ASIA PACIFIC: PARTICLE SIZE ANALYSIS MARKET, BY DISPERSION TYPE, 2019–2026 (USD MILLION) 125
TABLE 68 ASIA PACIFIC: PARTICLE SIZE ANALYSIS MARKET, BY END USER,
2019–2026 (USD MILLION) 126
TABLE 69 ASIA PACIFIC: PARTICLE SIZE ANALYSIS MARKET FOR THE HEALTHCARE INDUSTRY, BY END USER, 2019–2026 (USD MILLION) 126
9.4.1 CHINA 127
9.4.1.1 Growing end user base to push the demand for particle size analyzers in China 127
TABLE 70 CHINA: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 127
TABLE 71 CHINA: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 128
9.4.2 JAPAN 128
9.4.2.1 Rising R&D expenditure to drive the Japanese market 128
TABLE 72 JAPAN: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 129
TABLE 73 JAPAN: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 129
9.4.3 INDIA 129
9.4.3.1 Growing pharmaceutical manufacturing base to boost the demand for particle size analyzers 129
TABLE 74 INDIA: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 130
TABLE 75 INDIA: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 131
9.4.4 AUSTRALIA 131
9.4.4.1 Strong focus on biotechnology-based manufacturing and research to fuel market growth 131
TABLE 76 AUSTRALIA: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 132
TABLE 77 AUSTRALIA: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE, 2019–2026 (USD MILLION) 132
9.4.5 SOUTH KOREA 132
9.4.5.1 Strong focus on R&D activities to drive the market growth 132
TABLE 78 SOUTH KOREA: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 133
TABLE 79 SOUTH KOREA: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE, 2019–2026 (USD MILLION) 133
9.4.6 REST OF ASIA PACIFIC 134
TABLE 80 ROAPAC: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 134
TABLE 81 ROAPAC: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 134
9.5 LATIN AMERICA 135
TABLE 82 LATIN AMERICA: PARTICLE SIZE ANALYSIS MARKET, BY COUNTRY,
2019–2026 (USD MILLION) 135
TABLE 83 LATIN AMERICA: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 136
TABLE 84 LATIN AMERICA: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE, 2019–2026 (USD MILLION) 136
TABLE 85 LATIN AMERICA: PARTICLE SIZE ANALYSIS MARKET, BY DISPERSION TYPE, 2019–2026 (USD MILLION) 136
TABLE 86 LATIN AMERICA: PARTICLE SIZE ANALYSIS MARKET, BY END USER,
2019–2026 (USD MILLION) 137
TABLE 87 LATIN AMERICA: PARTICLE SIZE ANALYSIS MARKET FOR THE HEALTHCARE INDUSTRY, BY END USER, 2019–2026 (USD MILLION) 137
9.5.1 BRAZIL 138
9.5.1.1 Lack of stringent government guidelines to hinder the market growth 138
TABLE 88 BRAZIL: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 138
TABLE 89 BRAZIL: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 139
9.5.2 MEXICO 139
9.5.2.1 Well established mining and petroleum industry base to boost the market growth 139
TABLE 90 MEXICO: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 140
TABLE 91 MEXICO: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 140
9.5.3 REST OF LATIN AMERICA 140
TABLE 92 ROLA: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 141
TABLE 93 ROLA: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 141
9.6 MIDDLE EAST & AFRICA 142
9.6.1 MULTIPLE CONFERENCES AND EXHIBITIONS TO PROMOTE THE UTILIZATION OF PARTICLE SIZE ANALYZERS 142
TABLE 94 MIDDLE EAST & AFRICA: PARTICLE SIZE ANALYSIS MARKET,
BY TECHNOLOGY, 2019–2026 (USD MILLION) 142
TABLE 95 MIDDLE EAST & AFRICA: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING,
BY TYPE, 2019–2026 (USD MILLION) 143
TABLE 96 MIDDLE EAST & AFRICA: PARTICLE SIZE ANALYSIS MARKET, BY DISPERSION TYPE, 2019–2026 (USD MILLION) 143
TABLE 97 MIDDLE EAST & AFRICA: PARTICLE SIZE ANALYSIS MARKET, BY END USER, 2019–2026 (USD MILLION) 144
TABLE 98 MIDDLE EAST & AFRICA: PARTICLE SIZE ANALYSIS MARKET FOR THE HEALTHCARE INDUSTRY, BY END USER, 2019–2026 (USD MILLION) 144
10 COMPETITIVE LANDSCAPE 145
10.1 OVERVIEW 145
10.2 KEY PLAYER STRATEGIES 145
FIGURE 28 KEY DEVELOPMENTS IN THE PARTICLE SIZE ANALYSIS MARKET
(2018 TO 2021) 146
10.3 REVENUE SHARE ANALYSIS OF KEY MARKET PLAYERS 147
FIGURE 29 REVENUE SHARE ANALYSIS OF THE TOP THREE PLAYERS IN THE PARTICLE SIZE ANALYSIS MARKET 147
10.4 MARKET SHARE ANALYSIS 148
FIGURE 30 PARTICLE SIZE ANALYSIS MARKET SHARE, BY KEY PLAYER, 2020 148
10.5 COMPETITIVE LEADERSHIP MAPPING: COMPANY EVALUATION MATRIX FOR 25 MAJOR PLAYERS 149
10.5.1 TERMINOLOGY/NOMENCLATURE 150
10.5.1.1 Stars 150
10.5.1.2 Emerging leaders 150
10.5.1.3 Pervasive players 150
10.5.1.4 Participants 150
FIGURE 31 PARTICLE SIZE ANALYSIS MARKET: COMPETITIVE LEADERSHIP MAPPING, 2020 151
10.6 COMPETITIVE LEADERSHIP MAPPING-START-UP/ SME EVALUATION QUADRANT 152
10.6.1 PROGRESSIVE COMPANIES 152
10.6.2 RESPONSIVE COMPANIES 152
10.6.3 DYNAMIC COMPANIES 152
10.6.4 STARTING BLOCKS 152
FIGURE 32 DIGITAL X-RAY MARKET: COMPETITIVE LEADERSHIP MAPPING (SMES/START-UPS) 153
10.7 COMPETITIVE BENCHMARKING 154
TABLE 99 TECHNOLOGY AND REGIONAL FOOTPRINT ANALYSIS OF THE TOP PLAYERS IN THE PARTICLE SIZE ANALYSIS MARKET 154
TABLE 100 TECHNOLOGY FOOTPRINT ANALYSIS OF THE TOP PLAYERS IN THE PARTICLE SIZE ANALYSIS MARKET 155
TABLE 101 REGIONAL FOOTPRINT ANALYSIS OF THE TOP PLAYERS IN THE PARTICLE SIZE ANALYSIS MARKET 156
10.8 COMPETITIVE SCENARIO (2018–2021) 157
10.8.1 NEW PRODUCT LAUNCHES & APPROVALS 157
10.8.2 DEALS 158
10.8.3 OTHER DEVELOPMENTS 159
11 COMPANY PROFILES 160
11.1 KEY PLAYERS 160
(Business overview, Products offered, Recent developments, MNM view)*
11.1.1 AIMSIZER (DANDONG HMKTEST INSTRUMENT CO., LTD.) 160
TABLE 102 DANDONG HMKTEST INSTRUMENT CO., LTD.: BUSINESS OVERVIEW 160
11.1.2 ANTON PAAR GMBH 162
TABLE 103 ANTON PAAR GMBH: BUSINESS OVERVIEW 162
11.1.3 BECKMAN COULTER, INC. (A SUBSIDIARY OF DANAHER) 164
TABLE 104 DANAHER: BUSINESS OVERVIEW 164
FIGURE 33 DANAHER: COMPANY SNAPSHOT (2020) 165
11.1.4 BETTERSIZE INSTRUMENTS LTD. 167
TABLE 105 BETTERSIZE INSTRUMENTS LTD.: BUSINESS OVERVIEW 167
11.1.5 BROOKHAVEN INSTRUMENTS (A PART OF NOVA INSTRUMENTS CORPORATION) 169
TABLE 106 BROOKHAVEN INSTRUMENTS: BUSINESS OVERVIEW 169
11.1.6 FRITSCH GMBH 171
TABLE 107 FRITSCH GMBH: BUSINESS OVERVIEW 171
11.1.7 HORIBA 172
TABLE 108 HORIBA: BUSINESS OVERVIEW 172
FIGURE 34 HORIBA: COMPANY SNAPSHOT (2020) 173
11.1.8 LS INSTRUMENTS 176
TABLE 109 LS INSTRUMENTS: BUSINESS OVERVIEW 176
11.1.9 MALVERN PANALYTICAL LTD. (A SUBSIDIARY OF SPECTRIS) 177
TABLE 110 SPECTRIS: BUSINESS OVERVIEW 177
FIGURE 35 SPECTRIS: COMPANY SNAPSHOT (2020) 178
11.1.10 METTLER TOLEDO 182
TABLE 111 METTLER TOLEDO: BUSINESS OVERVIEW 182
FIGURE 36 METTLER TOLEDO: COMPANY SNAPSHOT (2020) 183
11.1.11 MICROMERITICS INSTRUMENT CORPORATION 184
TABLE 112 MICROMERITICS INSTRUMENT CORPORATION: BUSINESS OVERVIEW 184
11.1.12 MICROTRAC RETSCH GMBH (A PART OF VERDER SCIENTIFIC GMBH & CO. KG) 187
TABLE 113 VERDER SCIENTIFIC GMBH & CO. KG: BUSINESS OVERVIEW 187
11.1.13 SHIMADZU CORPORATION 189
TABLE 114 SHIMADZU CORPORATION: BUSINESS OVERVIEW 189
FIGURE 37 SHIMADZU CORPORATION: COMPANY SNAPSHOT (2020) 190
11.1.14 SYMPATEC GMBH 193
TABLE 115 SYMPATEC GMBH: BUSINESS OVERVIEW 193
11.1.15 TSI 195
TABLE 116 TSI: BUSINESS OVERVIEW 195
*Business overview, Products offered, Recent developments, MNM view might not be captured in case of unlisted companies.
11.2 OTHER COMPANIES 197
11.2.1 PAMAS PARTIKELMESS - UND ANALYSESYTEME GMBH 197
11.2.2 JINAN WINNER PARTICLE SIZE INSTRUMENT STOCK CO., LTD 198
11.2.3 3P INSTRUMENTS 199
11.2.4 IZON SCIENCE LTD. 200
11.2.5 CSC SCIENTIFIC COMPANY, INC. 200
12 APPENDIX 201
12.1 DISCUSSION GUIDE 201
12.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 206
12.3 AVAILABLE CUSTOMIZATIONS 208
12.4 RELATED REPORTS 208
12.5 AUTHOR DETAILS 209
1 INTRODUCTION 26
1.1 OBJECTIVES OF THE STUDY 26
1.2 MARKET DEFINITION 26
1.2.1 INCLUSIONS & EXCLUSIONS 27
1.3 MARKET SCOPE 27
1.3.1 MARKETS COVERED 27
1.3.1.1 Regions covered 28
1.3.2 YEARS CONSIDERED FOR THE STUDY 28
1.4 CURRENCY USED FOR THE STUDY 29
1.5 STAKEHOLDERS 29
1.6 SUMMARY OF CHANGES 29
2 RESEARCH METHODOLOGY 31
2.1 RESEARCH DATA 31
FIGURE 1 RESEARCH DESIGN 31
2.1.1 SECONDARY DATA 32
2.1.1.1 Indicative list of secondary sources 33
2.1.2 PRIMARY DATA 33
2.1.2.1 Breakdown of primaries 34
FIGURE 2 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION 34
2.2 MARKET ESTIMATION METHODOLOGY 34
FIGURE 3 RESEARCH METHODOLOGY: HYPOTHESIS BUILDING 35
2.2.1 REVENUE MAPPING-BASED MARKET ESTIMATION 35
2.2.2 PRODUCT-BASED MARKET ESTIMATION 36
FIGURE 4 PARTICLE SIZE ANALYSIS MARKET: REVENUE MAPPING-BASED ESTIMATION 36
2.2.3 END USER-BASED MARKET SIZE ESTIMATION 36
FIGURE 5 PARTICLE SIZE ANALYSIS MARKET: END USER-BASED ESTIMATION 37
2.2.4 PRIMARY RESEARCH VALIDATION 37
2.3 COVID-19 HEALTH ASSESSMENT 38
2.4 COVID-19 ECONOMIC ASSESSMENT 38
2.5 ASSESSMENT OF THE IMPACT OF COVID-19 ON THE ECONOMIC SCENARIO 38
FIGURE 6 CRITERIA IMPACTING THE GLOBAL ECONOMY 39
FIGURE 7 RECOVERY SCENARIO OF THE GLOBAL ECONOMY 40
2.6 DATA TRIANGULATION 41
FIGURE 8 DATA TRIANGULATION 41
2.7 RESEARCH ASSUMPTIONS 42
2.8 RESEARCH LIMITATIONS 42
3 EXECUTIVE SUMMARY 43
FIGURE 9 PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2021 VS. 2026 (USD MILLION) 43
FIGURE 10 PARTICLE SIZE ANALYSIS MARKET, BY DISPERSION TYPE,
2021 VS. 2026 (USD MILLION) 44
FIGURE 11 PARTICLE SIZE ANALYSIS MARKET, BY END USER,
2021 VS. 2026 (USD MILLION) 45
FIGURE 12 PARTICLE SIZE ANALYSIS MARKET SHARE FOR HEALTHCARE INDUSTRY,
BY END USER (2021 VS. 2026) 45
FIGURE 13 PARTICLE SIZE ANALYSIS MARKET: GEOGRAPHIC SNAPSHOT 46
4 PREMIUM INSIGHTS 48
4.1 PARTICLE SIZE ANALYSIS MARKET OVERVIEW 48
FIGURE 14 INCREASING RESEARCH ACTIVITIES IN NANOTECHNOLOGY TO DRIVE MARKET GROWTH 48
4.2 PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY 49
FIGURE 15 LASER DIFFRACTION SEGMENT TO DOMINATE THE MARKET DURING
2021–2026 49
4.3 PARTICLE SIZE ANALYSIS MARKET, BY END USER (2020) 49
FIGURE 16 NORTH AMERICA WAS A KEY MARKET FOR ALL END USER SEGMENTS IN 2020 49
4.4 GEOGRAPHIC SNAPSHOT OF THE PARTICLE SIZE ANALYSIS MARKET 50
FIGURE 17 CHINA AND INDIA TO BE THE FASTEST-GROWING MARKETS FOR PARTICLE SIZE ANALYSIS PRODUCTS DURING THE FORECAST PERIOD 50
5 MARKET OVERVIEW 51
5.1 INTRODUCTION 51
5.2 MARKET DYNAMICS 51
FIGURE 18 PARTICLE SIZE ANALYSIS MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 51
5.2.1 DRIVERS 52
5.2.1.1 Increasing research activities in the field of nanotechnology 52
5.2.1.2 Increasing investments in pharmaceutical R&D 53
5.2.1.3 Development of technologically advanced nanoparticle instruments 53
5.2.1.4 Stringent regulatory guidelines for product quality across industries 53
5.2.1.5 Increasing funding activities to drive the purchasing power of research institutions 54
5.2.2 RESTRAINTS 54
5.2.2.1 High cost of particle size analyzers 54
5.2.2.2 Limitations in particle characterization range 54
5.2.3 OPPORTUNITIES 55
5.2.3.1 Increasing number of conferences and events 55
5.2.3.2 Emerging markets 55
5.2.4 CHALLENGES 56
5.2.4.1 Lack of well-established distribution networks among SMEs 56
5.2.4.2 Limitations of laser diffraction technology 56
5.3 PORTER’S FIVE FORCES ANALYSIS 57
5.3.1 OVERVIEW 57
TABLE 1 PARTICLE SIZE ANALYSIS MARKET: PORTER’S FIVE FORCES ANALYSIS 57
5.3.2 THREAT OF NEW ENTRANTS 57
5.3.3 THREAT OF SUBSTITUTES 57
5.3.4 BARGAINING POWER OF SUPPLIERS 58
5.3.5 BARGAINING POWER OF BUYERS 58
5.3.6 DEGREE OF COMPETITION 58
5.4 REGULATORY ANALYSIS 58
5.5 ECOSYSTEM MAPPING 62
5.6 VALUE CHAIN ANALYSIS 62
5.6.1 RESEARCH AND DEVELOPMENT (R&D) 62
5.6.2 MANUFACTURING AND ASSEMBLY 62
5.6.3 DISTRIBUTION, MARKETING & SALES, AND POST-SALES SERVICES 62
FIGURE 19 VALUE CHAIN ANALYSIS 63
5.7 SUPPLY CHAIN ANALYSIS 63
5.7.1 PROMINENT COMPANIES 63
5.7.2 SMALL & MEDIUM-SIZED ENTERPRISES (SMES) 63
5.7.3 END USERS 64
FIGURE 20 SUPPLY CHAIN ANALYSIS 64
5.8 IMPACT OF COVID-19 ON THE PARTICLE SIZE ANALYSIS MARKET 64
5.9 PRICING ANALYSIS 65
5.10 PATENT ANALYSIS 65
FIGURE 21 TOP 10 PATENT OWNERS FOR PARTICLE SIZE ANALYSIS
(JANUARY 2011 AND OCTOBER 2021) 65
FIGURE 22 TOP 10 INVENTORS FOR PARTICLE SIZE ANALYSIS
(JANUARY 2011 AND OCTOBER 2021) 66
FIGURE 23 TOP 10 PATENT APPLICANTS FOR PARTICLE SIZE ANALYSIS
(JANUARY 2011 AND OCTOBER 2021) 66
FIGURE 24 PATENT DOCUMENTS BY JURISDICTION FOR PARTICLE SIZE ANALYSIS (JANUARY 2011 AND OCTOBER 2021) 67
FIGURE 25 PATENT DOCUMENTS BY LEGAL STATUS FOR PARTICLE SIZE ANALYSIS (JANUARY 2011 AND OCTOBER 2021) 67
6 PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY 68
6.1 INTRODUCTION 69
TABLE 2 PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 69
6.2 LASER DIFFRACTION 69
6.2.1 TECHNOLOGICAL ADVANTAGES OF THIS METHOD TO RESULT IN HIGHER ADOPTION AMONGST END USERS 69
TABLE 3 PARTICLE SIZE ANALYSIS MARKET FOR LASER DIFFRACTION, BY REGION, 2019–2026 (USD MILLION) 71
TABLE 4 PARTICLE SIZE ANALYSIS MARKET FOR LASER DIFFRACTION, BY END USER, 2019–2026 (USD MILLION) 71
6.3 DYNAMIC LIGHT SCATTERING 72
6.3.1 NANOTECHNOLOGICAL APPLICATIONS OF DLS TECHNOLOGIES TO DRIVE MARKET GROWTH 72
TABLE 5 PARTICLE SIZE ANALYSIS MARKET FOR DYNAMIC LIGHT SCATTERING,
BY REGION, 2019–2026 (USD MILLION) 73
TABLE 6 PARTICLE SIZE ANALYSIS MARKET FOR DYNAMIC LIGHT SCATTERING,
BY END USER, 2019–2026 (USD MILLION) 73
6.4 IMAGING 74
TABLE 7 PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 74
TABLE 8 PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY REGION,
2019–2026 (USD MILLION) 75
TABLE 9 PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY END USER,
2019–2026 (USD MILLION) 75
6.4.1 DYNAMIC IMAGING 76
6.4.1.1 User-friendliness and high-speed analysis to drive market growth 76
TABLE 10 PARTICLE SIZE ANALYSIS MARKET FOR DYNAMIC IMAGING, BY REGION, 2019–2026 (USD MILLION) 77
6.4.2 STATIC IMAGING 77
6.4.2.1 High-resolution particle size and shape information output to push the market growth 77
TABLE 11 PARTICLE SIZE ANALYSIS MARKET FOR STATIC IMAGING, BY REGION,
2019–2026 (USD MILLION) 78
6.5 NANOPARTICLE TRACKING ANALYSIS (NTA) 78
6.5.1 ADVANCED TECHNOLOGY FOR NANO-PARTICLE SIZE ANALYSIS TO DRIVE MARKET 78
TABLE 12 PARTICLE SIZE ANALYSIS MARKET FOR NANOPARTICLE TRACKING ANALYSIS, BY REGION, 2019–2026 (USD MILLION) 79
TABLE 13 PARTICLE SIZE ANALYSIS MARKET FOR NANOPARTICLE TRACKING ANALYSIS, BY END USER, 2019–2026 (USD MILLION) 80
6.6 COULTER PRINCIPLE 80
6.6.1 HIGH ADOPTION IN THE HEALTHCARE INDUSTRY TO DRIVE CELLULAR SIZE ANALYSIS 80
TABLE 14 PARTICLE SIZE ANALYSIS MARKET FOR THE COULTER PRINCIPLE, BY REGION, 2019–2026 (USD MILLION) 81
TABLE 15 PARTICLE SIZE ANALYSIS MARKET FOR THE COULTER PRINCIPLE,
BY END USER, 2019–2026 (USD MILLION) 81
6.7 SIEVE ANALYSIS 82
6.7.1 DEVELOPMENT OF OTHER ADVANCED AND ACCURATE TECHNIQUES FOR PARTICLE SIZING TO DISRUPT THE SEGMENT GROWTH 82
TABLE 16 PARTICLE SIZE ANALYSIS MARKET FOR SIEVE ANALYSIS, BY REGION,
2019–2026 (USD MILLION) 82
TABLE 17 PARTICLE SIZE ANALYSIS MARKET FOR SIEVE ANALYSIS, BY END USER, 2019–2026 (USD MILLION) 83
6.8 OTHER TECHNOLOGIES 83
TABLE 18 PARTICLE SIZE ANALYSIS MARKET FOR OTHER TECHNOLOGIES, BY REGION, 2019–2026 (USD MILLION) 84
TABLE 19 PARTICLE SIZE ANALYSIS MARKET FOR OTHER TECHNOLOGIES,
BY END USER, 2019–2026 (USD MILLION) 84
7 PARTICLE SIZE ANALYSIS MARKET, BY DISPERSION TYPE 85
7.1 INTRODUCTION 86
TABLE 20 PARTICLE SIZE ANALYSIS MARKET, BY DISPERSION TYPE,
2019–2026 (USD MILLION) 86
7.2 WET DISPERSION 86
7.2.1 HIGH ADOPTION AMONGST END USERS, ESPECIALLY FOR TOUGH SAMPLES/MATERIALS, TO SUPPORT MARKET GROWTH 86
TABLE 21 PARTICLE SIZE ANALYSIS MARKET FOR WET DISPERSION, BY REGION,
2019–2026 (USD MILLION) 87
7.3 DRY DISPERSION 87
7.3.1 EASE OF USE COMPARED TO WET DISPERSION METHODS TO DRIVE MARKET GROWTH 87
TABLE 22 PARTICLE SIZE ANALYSIS MARKET FOR DRY DISPERSION, BY REGION,
2019–2026 (USD MILLION) 88
7.4 SPRAY DISPERSION 89
7.4.1 INCREASED USE OF SPRAY-BASED MEDICINES IN THE PHARMACEUTICAL INDUSTRY TO DRIVE MARKET GROWTH 89
TABLE 23 PARTICLE SIZE ANALYSIS MARKET FOR SPRAY DISPERSION, BY REGION, 2019–2026 (USD MILLION) 89
8 PARTICLE SIZE ANALYSIS MARKET, BY END USER 90
8.1 INTRODUCTION 91
TABLE 24 PARTICLE SIZE ANALYSIS MARKET, BY END USER,
2019–2026 (USD MILLION) 91
8.2 HEALTHCARE INDUSTRY 91
TABLE 25 PARTICLE SIZE ANALYSIS MARKET FOR HEALTHCARE INDUSTRY,
BY END USER, 2019–2026 (USD MILLION) 92
TABLE 26 PARTICLE SIZE ANALYSIS MARKET FOR HEALTHCARE INDUSTRY, BY REGION, 2019–2026 (USD MILLION) 93
8.2.1 PHARMACEUTICAL & BIOTECHNOLOGY COMPANIES 93
8.2.1.1 Particle size analysis plays a crucial step in raw material assessment and quality control 93
TABLE 27 PARTICLE SIZE ANALYSIS MARKET FOR PHARMACEUTICAL & BIOTECHNOLOGY COMPANIES, BY REGION, 2019–2026 (USD MILLION) 94
8.2.2 PUBLIC & PRIVATE RESEARCH INSTITUTIONS 94
8.2.2.1 Active government investment to support nanotechnology research to drive the market demand 94
TABLE 28 PARTICLE SIZE ANALYSIS MARKET FOR PUBLIC & PRIVATE RESEARCH INSTITUTIONS, BY REGION, 2019–2026 (USD MILLION) 95
8.2.3 ACADEMIC INSTITUTIONS 95
8.2.3.1 Increasing focus on nanotechnology-related research and studies to expand the utilization of particle size analyzers 95
TABLE 29 PARTICLE SIZE ANALYSIS MARKET FOR ACADEMIC INSTITUTIONS,
BY REGION, 2019–2026 (USD MILLION) 96
8.3 COSMETIC INDUSTRY 96
8.3.1 WIDESPREAD APPLICATION IN MANUFACTURING AND QUALITY CONTROL OF THE FINAL PRODUCT TO SUPPORT MARKET GROWTH 96
TABLE 30 PARTICLE SIZE ANALYSIS MARKET FOR COSMETIC INDUSTRY, BY REGION, 2019–2026 (USD MILLION) 97
8.4 CHEMICALS & PETROLEUM INDUSTRY 97
8.4.1 EXPANDING CHEMICALS & PETROLEUM INDUSTRY TO REFLECT
THE INCREASING DEMAND FOR PARTICLE SIZE ANALYZERS 97
TABLE 31 PARTICLE SIZE ANALYSIS MARKET FOR CHEMICALS & PETROLEUM INDUSTRY, BY REGION, 2019–2026 (USD MILLION) 98
8.5 MINING, MINERALS, AND CEMENT INDUSTRY 98
8.5.1 WIDESPREAD APPLICATION OF PARTICLE SIZE ANALYSIS TO SUPPORT MARKET GROWTH 98
TABLE 32 PARTICLE SIZE ANALYSIS MARKET FOR MINING, MINERALS, AND CEMENT INDUSTRY, BY REGION, 2019–2026 (USD MILLION) 99
8.6 FOOD & BEVERAGE INDUSTRY 99
8.6.1 GROWING CONCERN OVER FOOD QUALITY AND SAFETY COMPLIANCE IN EMERGING COUNTRIES TO DRIVE THE MARKET 99
TABLE 33 PARTICLE SIZE ANALYSIS MARKET FOR FOOD & BEVERAGE INDUSTRY,
BY REGION, 2019–2026 (USD MILLION) 100
8.7 OTHER INDUSTRIES 100
TABLE 34 PARTICLE SIZE ANALYSIS MARKET FOR OTHER INDUSTRIES, BY REGION, 2019–2026 (USD MILLION) 101
9 PARTICLE SIZE ANALYSIS MARKET, BY REGION 102
9.1 INTRODUCTION 103
TABLE 35 PARTICLE SIZE ANALYSIS MARKET, BY REGION, 2019–2026 (USD MILLION) 103
9.2 NORTH AMERICA 104
FIGURE 26 NORTH AMERICA: PARTICLE SIZE ANALYSIS MARKET SNAPSHOT 105
TABLE 36 NORTH AMERICA: PARTICLE SIZE ANALYSIS MARKET, BY COUNTRY,
2019–2026 (USD MILLION) 106
TABLE 37 NORTH AMERICA: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY, 2019–2026 (USD MILLION) 106
TABLE 38 NORTH AMERICA: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE, 2019–2026 (USD MILLION) 106
TABLE 39 NORTH AMERICA: PARTICLE SIZE ANALYSIS MARKET, BY DISPERSION TYPE, 2019–2026 (USD MILLION) 107
TABLE 40 NORTH AMERICA: PARTICLE SIZE ANALYSIS MARKET, BY END USER,
2019–2026 (USD MILLION) 107
TABLE 41 NORTH AMERICA: PARTICLE SIZE ANALYSIS MARKET FOR THE HEALTHCARE INDUSTRY, BY END USER, 2019–2026 (USD MILLION) 108
9.2.1 US 108
9.2.1.1 Presence of a large number of pharmaceutical & biotechnological companies to support the market growth 108
TABLE 42 US: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 109
TABLE 43 US: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 109
9.2.2 CANADA 110
9.2.2.1 Increasing number of conferences on nanotechnology to drive the market growth 110
TABLE 44 CANADA: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 110
TABLE 45 CANADA: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 111
9.3 EUROPE 111
TABLE 46 EUROPE: PARTICLE SIZE ANALYSIS MARKET, BY COUNTRY,
2019–2026 (USD MILLION) 112
TABLE 47 EUROPE: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 112
TABLE 48 EUROPE: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 113
TABLE 49 EUROPE: PARTICLE SIZE ANALYSIS MARKET, BY DISPERSION TYPE,
2019–2026 (USD MILLION) 113
TABLE 50 EUROPE: PARTICLE SIZE ANALYSIS MARKET, BY END USER,
2019–2026 (USD MILLION) 113
TABLE 51 EUROPE: PARTICLE SIZE ANALYSIS MARKET FOR THE HEALTHCARE INDUSTRY, BY END USER, 2019–2026 (USD MILLION) 114
9.3.1 GERMANY 114
9.3.1.1 Increasing number of conferences and workshops to push the adoption of particle size analyzers 114
TABLE 52 GERMANY: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 115
TABLE 53 GERMANY: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 115
9.3.2 UK 115
9.3.2.1 Academic and research institutions to drive the demand for particle size analyzers 115
TABLE 54 UK: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 116
TABLE 55 UK: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 116
9.3.3 FRANCE 117
9.3.3.1 Public-private investments for biotechnology to support the adoption of particle size analyzers 117
TABLE 56 FRANCE: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 117
TABLE 57 FRANCE: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 118
9.3.4 ITALY 118
9.3.4.1 Well established manufacturing and research infrastructure to push the utilization of particle size analyzers 118
TABLE 58 ITALY: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 119
TABLE 59 ITALY: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 119
9.3.5 SPAIN 119
9.3.5.1 Favorable environment for pharma and biotech companies and SMEs to support the demand for particle size analysis products 119
TABLE 60 SPAIN: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 120
TABLE 61 SPAIN: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 120
9.3.6 REST OF EUROPE 121
TABLE 62 ROE: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 121
TABLE 63 ROE: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 122
9.4 ASIA PACIFIC 122
FIGURE 27 ASIA PACIFIC: PARTICLE SIZE ANALYSIS MARKET SNAPSHOT 123
TABLE 64 ASIA PACIFIC: PARTICLE SIZE ANALYSIS MARKET, BY COUNTRY,
2019–2026 (USD MILLION) 124
TABLE 65 ASIA PACIFIC: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 124
TABLE 66 ASIA PACIFIC: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE, 2019–2026 (USD MILLION) 125
TABLE 67 ASIA PACIFIC: PARTICLE SIZE ANALYSIS MARKET, BY DISPERSION TYPE, 2019–2026 (USD MILLION) 125
TABLE 68 ASIA PACIFIC: PARTICLE SIZE ANALYSIS MARKET, BY END USER,
2019–2026 (USD MILLION) 126
TABLE 69 ASIA PACIFIC: PARTICLE SIZE ANALYSIS MARKET FOR THE HEALTHCARE INDUSTRY, BY END USER, 2019–2026 (USD MILLION) 126
9.4.1 CHINA 127
9.4.1.1 Growing end user base to push the demand for particle size analyzers in China 127
TABLE 70 CHINA: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 127
TABLE 71 CHINA: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 128
9.4.2 JAPAN 128
9.4.2.1 Rising R&D expenditure to drive the Japanese market 128
TABLE 72 JAPAN: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 129
TABLE 73 JAPAN: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 129
9.4.3 INDIA 129
9.4.3.1 Growing pharmaceutical manufacturing base to boost the demand for particle size analyzers 129
TABLE 74 INDIA: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 130
TABLE 75 INDIA: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 131
9.4.4 AUSTRALIA 131
9.4.4.1 Strong focus on biotechnology-based manufacturing and research to fuel market growth 131
TABLE 76 AUSTRALIA: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 132
TABLE 77 AUSTRALIA: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE, 2019–2026 (USD MILLION) 132
9.4.5 SOUTH KOREA 132
9.4.5.1 Strong focus on R&D activities to drive the market growth 132
TABLE 78 SOUTH KOREA: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 133
TABLE 79 SOUTH KOREA: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE, 2019–2026 (USD MILLION) 133
9.4.6 REST OF ASIA PACIFIC 134
TABLE 80 ROAPAC: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 134
TABLE 81 ROAPAC: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 134
9.5 LATIN AMERICA 135
TABLE 82 LATIN AMERICA: PARTICLE SIZE ANALYSIS MARKET, BY COUNTRY,
2019–2026 (USD MILLION) 135
TABLE 83 LATIN AMERICA: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 136
TABLE 84 LATIN AMERICA: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE, 2019–2026 (USD MILLION) 136
TABLE 85 LATIN AMERICA: PARTICLE SIZE ANALYSIS MARKET, BY DISPERSION TYPE, 2019–2026 (USD MILLION) 136
TABLE 86 LATIN AMERICA: PARTICLE SIZE ANALYSIS MARKET, BY END USER,
2019–2026 (USD MILLION) 137
TABLE 87 LATIN AMERICA: PARTICLE SIZE ANALYSIS MARKET FOR THE HEALTHCARE INDUSTRY, BY END USER, 2019–2026 (USD MILLION) 137
9.5.1 BRAZIL 138
9.5.1.1 Lack of stringent government guidelines to hinder the market growth 138
TABLE 88 BRAZIL: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 138
TABLE 89 BRAZIL: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 139
9.5.2 MEXICO 139
9.5.2.1 Well established mining and petroleum industry base to boost the market growth 139
TABLE 90 MEXICO: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 140
TABLE 91 MEXICO: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 140
9.5.3 REST OF LATIN AMERICA 140
TABLE 92 ROLA: PARTICLE SIZE ANALYSIS MARKET, BY TECHNOLOGY,
2019–2026 (USD MILLION) 141
TABLE 93 ROLA: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING, BY TYPE,
2019–2026 (USD MILLION) 141
9.6 MIDDLE EAST & AFRICA 142
9.6.1 MULTIPLE CONFERENCES AND EXHIBITIONS TO PROMOTE THE UTILIZATION OF PARTICLE SIZE ANALYZERS 142
TABLE 94 MIDDLE EAST & AFRICA: PARTICLE SIZE ANALYSIS MARKET,
BY TECHNOLOGY, 2019–2026 (USD MILLION) 142
TABLE 95 MIDDLE EAST & AFRICA: PARTICLE SIZE ANALYSIS MARKET FOR IMAGING,
BY TYPE, 2019–2026 (USD MILLION) 143
TABLE 96 MIDDLE EAST & AFRICA: PARTICLE SIZE ANALYSIS MARKET, BY DISPERSION TYPE, 2019–2026 (USD MILLION) 143
TABLE 97 MIDDLE EAST & AFRICA: PARTICLE SIZE ANALYSIS MARKET, BY END USER, 2019–2026 (USD MILLION) 144
TABLE 98 MIDDLE EAST & AFRICA: PARTICLE SIZE ANALYSIS MARKET FOR THE HEALTHCARE INDUSTRY, BY END USER, 2019–2026 (USD MILLION) 144
10 COMPETITIVE LANDSCAPE 145
10.1 OVERVIEW 145
10.2 KEY PLAYER STRATEGIES 145
FIGURE 28 KEY DEVELOPMENTS IN THE PARTICLE SIZE ANALYSIS MARKET
(2018 TO 2021) 146
10.3 REVENUE SHARE ANALYSIS OF KEY MARKET PLAYERS 147
FIGURE 29 REVENUE SHARE ANALYSIS OF THE TOP THREE PLAYERS IN THE PARTICLE SIZE ANALYSIS MARKET 147
10.4 MARKET SHARE ANALYSIS 148
FIGURE 30 PARTICLE SIZE ANALYSIS MARKET SHARE, BY KEY PLAYER, 2020 148
10.5 COMPETITIVE LEADERSHIP MAPPING: COMPANY EVALUATION MATRIX FOR 25 MAJOR PLAYERS 149
10.5.1 TERMINOLOGY/NOMENCLATURE 150
10.5.1.1 Stars 150
10.5.1.2 Emerging leaders 150
10.5.1.3 Pervasive players 150
10.5.1.4 Participants 150
FIGURE 31 PARTICLE SIZE ANALYSIS MARKET: COMPETITIVE LEADERSHIP MAPPING, 2020 151
10.6 COMPETITIVE LEADERSHIP MAPPING-START-UP/ SME EVALUATION QUADRANT 152
10.6.1 PROGRESSIVE COMPANIES 152
10.6.2 RESPONSIVE COMPANIES 152
10.6.3 DYNAMIC COMPANIES 152
10.6.4 STARTING BLOCKS 152
FIGURE 32 DIGITAL X-RAY MARKET: COMPETITIVE LEADERSHIP MAPPING (SMES/START-UPS) 153
10.7 COMPETITIVE BENCHMARKING 154
TABLE 99 TECHNOLOGY AND REGIONAL FOOTPRINT ANALYSIS OF THE TOP PLAYERS IN THE PARTICLE SIZE ANALYSIS MARKET 154
TABLE 100 TECHNOLOGY FOOTPRINT ANALYSIS OF THE TOP PLAYERS IN THE PARTICLE SIZE ANALYSIS MARKET 155
TABLE 101 REGIONAL FOOTPRINT ANALYSIS OF THE TOP PLAYERS IN THE PARTICLE SIZE ANALYSIS MARKET 156
10.8 COMPETITIVE SCENARIO (2018–2021) 157
10.8.1 NEW PRODUCT LAUNCHES & APPROVALS 157
10.8.2 DEALS 158
10.8.3 OTHER DEVELOPMENTS 159
11 COMPANY PROFILES 160
11.1 KEY PLAYERS 160
(Business overview, Products offered, Recent developments, MNM view)*
11.1.1 AIMSIZER (DANDONG HMKTEST INSTRUMENT CO., LTD.) 160
TABLE 102 DANDONG HMKTEST INSTRUMENT CO., LTD.: BUSINESS OVERVIEW 160
11.1.2 ANTON PAAR GMBH 162
TABLE 103 ANTON PAAR GMBH: BUSINESS OVERVIEW 162
11.1.3 BECKMAN COULTER, INC. (A SUBSIDIARY OF DANAHER) 164
TABLE 104 DANAHER: BUSINESS OVERVIEW 164
FIGURE 33 DANAHER: COMPANY SNAPSHOT (2020) 165
11.1.4 BETTERSIZE INSTRUMENTS LTD. 167
TABLE 105 BETTERSIZE INSTRUMENTS LTD.: BUSINESS OVERVIEW 167
11.1.5 BROOKHAVEN INSTRUMENTS (A PART OF NOVA INSTRUMENTS CORPORATION) 169
TABLE 106 BROOKHAVEN INSTRUMENTS: BUSINESS OVERVIEW 169
11.1.6 FRITSCH GMBH 171
TABLE 107 FRITSCH GMBH: BUSINESS OVERVIEW 171
11.1.7 HORIBA 172
TABLE 108 HORIBA: BUSINESS OVERVIEW 172
FIGURE 34 HORIBA: COMPANY SNAPSHOT (2020) 173
11.1.8 LS INSTRUMENTS 176
TABLE 109 LS INSTRUMENTS: BUSINESS OVERVIEW 176
11.1.9 MALVERN PANALYTICAL LTD. (A SUBSIDIARY OF SPECTRIS) 177
TABLE 110 SPECTRIS: BUSINESS OVERVIEW 177
FIGURE 35 SPECTRIS: COMPANY SNAPSHOT (2020) 178
11.1.10 METTLER TOLEDO 182
TABLE 111 METTLER TOLEDO: BUSINESS OVERVIEW 182
FIGURE 36 METTLER TOLEDO: COMPANY SNAPSHOT (2020) 183
11.1.11 MICROMERITICS INSTRUMENT CORPORATION 184
TABLE 112 MICROMERITICS INSTRUMENT CORPORATION: BUSINESS OVERVIEW 184
11.1.12 MICROTRAC RETSCH GMBH (A PART OF VERDER SCIENTIFIC GMBH & CO. KG) 187
TABLE 113 VERDER SCIENTIFIC GMBH & CO. KG: BUSINESS OVERVIEW 187
11.1.13 SHIMADZU CORPORATION 189
TABLE 114 SHIMADZU CORPORATION: BUSINESS OVERVIEW 189
FIGURE 37 SHIMADZU CORPORATION: COMPANY SNAPSHOT (2020) 190
11.1.14 SYMPATEC GMBH 193
TABLE 115 SYMPATEC GMBH: BUSINESS OVERVIEW 193
11.1.15 TSI 195
TABLE 116 TSI: BUSINESS OVERVIEW 195
*Business overview, Products offered, Recent developments, MNM view might not be captured in case of unlisted companies.
11.2 OTHER COMPANIES 197
11.2.1 PAMAS PARTIKELMESS - UND ANALYSESYTEME GMBH 197
11.2.2 JINAN WINNER PARTICLE SIZE INSTRUMENT STOCK CO., LTD 198
11.2.3 3P INSTRUMENTS 199
11.2.4 IZON SCIENCE LTD. 200
11.2.5 CSC SCIENTIFIC COMPANY, INC. 200
12 APPENDIX 201
12.1 DISCUSSION GUIDE 201
12.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 206
12.3 AVAILABLE CUSTOMIZATIONS 208
12.4 RELATED REPORTS 208
12.5 AUTHOR DETAILS 209
MarketsandMarkets
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1 INTRODUCTION 56
1.1 INTRODUCTION TO COVID-19 56
1.2 COVID-19 HEALTH ASSESSMENT 56
FIGURE 1 COVID-19: GLOBAL PROPAGATION 56
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 57
1.3 COVID-19 ECONOMIC ASSESSMENT 58
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020 58
1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT 59
FIGURE 4 CRITERIA IMPACTING GLOBAL ECONOMY 59
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY 60
1.4 OBJECTIVES OF THE STUDY 61
1.5 MARKET DEFINITION 61
1.5.1 INCLUSIONS AND EXCLUSIONS 62
1.6 MARKET SCOPE 62
1.6.1 MARKET SEGMENTATION 63
1.6.2 REGIONS COVERED 63
1.6.3 YEARS CONSIDERED FOR THE STUDY 64
1.7 CURRENCY CONSIDERED 64
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2021 64
1.8 STAKEHOLDERS 65
1.9 SUMMARY OF CHANGES 65
2 RESEARCH METHODOLOGY 66
2.1 RESEARCH DATA 66
FIGURE 6 GLOBAL IOT IN MANUFACTURING MARKET: RESEARCH DESIGN 66
2.1.1 SECONDARY DATA 67
2.1.2 PRIMARY DATA 67
TABLE 2 PRIMARY INTERVIEWS 68
2.1.2.1 Breakup of primary profiles 68
2.1.2.2 Key industry insights 69
2.2 MARKET BREAKUP AND DATA TRIANGULATION 70
FIGURE 7 DATA TRIANGULATION 70
2.3 MARKET SIZE ESTIMATION 70
2.3.1 BOTTOM–UP APPROACH 71
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY SIDE): REVENUE OF SOLUTIONS AND SERVICES OF THE IOT IN MANUFACTURING MARKET 71
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (BOTTOM-UP) (SUPPLY-SIDE): COLLECTIVE REVENUE OF SOLUTIONS AND SERVICES OF THE IOT IN MANUFACTURING MARKET 71
2.3.2 TOP-DOWN APPROACH 72
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2 (DEMAND SIDE): IOT IN MANUFACTURING MARKET 72
2.4 MARKET FORECAST 73
TABLE 3 FACTOR ANALYSIS 73
2.5 ASSUMPTIONS FOR THE STUDY 74
2.6 LIMITATIONS OF THE STUDY 75
3 EXECUTIVE SUMMARY 76
FIGURE 11 IOT IN MANUFACTURING MARKET SIZE, 2019–2026 77
FIGURE 12 LARGEST SEGMENTS IN THE IOT IN MANUFACTURING MARKET, 2021 78
FIGURE 13 IOT IN MANUFACTURING MARKET ANALYSIS 80
FIGURE 14 ASIA PACIFIC TO BE BEST MARKET FOR INVESTMENTS DURING THE FORECAST PERIOD 81
4 PREMIUM INSIGHTS 82
4.1 ATTRACTIVE OPPORTUNITIES IN THE IOT IN MANUFACTURING MARKET 82
FIGURE 15 RISING DEMAND FOR INDUSTRIAL AUTOMATION IN MANUFACTURING TO DRIVE MARKET GROWTH 82
4.2 NORTH AMERICAN IOT IN MANUFACTURING MARKET, 2021 82
FIGURE 16 SOLUTIONS SEGMENT AND UNITED STATES TO ACCOUNT FOR LARGE MARKET SHARES IN NORTH AMERICA IN 2021 82
4.3 ASIA PACIFIC IOT IN MANUFACTURING MARKET, 2021 83
FIGURE 17 SOLUTIONS SEGMENT AND CHINA TO ACCOUNT FOR LARGE MARKET SHARES IN ASIA PACIFIC IN 2021 83
4.4 IOT IN MANUFACTURING MARKET, BY COUNTRY 83
FIGURE 18 INDIA TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 83
5 MARKET OVERVIEW AND INDUSTRY TRENDS 84
5.1 INTRODUCTION 84
5.2 MARKET DYNAMICS 84
FIGURE 19 IOT IN MANUFACTURING MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 84
5.2.1 DRIVERS 85
5.2.1.1 Growing demand for industrial automation in the manufacturing industry 85
FIGURE 20 GROWTH OF ROBOT INTENSITY IN INDUSTRIES: UNITED STATES 85
5.2.1.2 Rising need for centralized monitoring and predictive maintenance of assets 85
5.2.1.3 Rise in the number of cost-effective and intelligent connected devices and sensors 86
5.2.1.4 Increasing need for reliable, secure, and high-speed network connectivity 86
FIGURE 21 GLOBAL IOT CONNECTIONS (BILLION) 86
5.2.1.5 Increased adoption of cloud computing platforms 87
5.2.2 RESTRAINTS 87
5.2.2.1 Issues related to data security and privacy in IoT 87
FIGURE 22 PRIVACY ISSUES IN IOT-PAST DATA (BILLION) 88
5.2.2.2 Absence of standardization in IoT protocols 88
5.2.2.3 Integration with the traditional systems and the lack of a technically skilled workforce 89
5.2.3 OPPORTUNITIES 89
5.2.3.1 Rising number of data centers 89
FIGURE 23 GLOBAL RISE IN DATA CENTERS, 2016–2019 90
5.2.3.2 Emerging 5G technology to help IoT adoption globally 90
5.2.3.3 Increase in smart manufacturing initiatives worldwide 90
5.2.3.4 Rising demand for IoT-enabled digital transformation of businesses 90
5.2.3.5 Growing demand for system integrators 91
5.2.4 CHALLENGES 91
5.2.4.1 Lack of skilled workforce for operating IoT-based equipment 91
5.2.4.2 Huge initial investments required for implementing IoT in smart manufacturing 91
5.2.4.3 Interoperability issues of legacy infrastructure and communication networks 92
5.3 INDUSTRY TRENDS 92
5.3.1 VALUE CHAIN ANALYSIS 92
FIGURE 24 IOT IN MANUFACTURING MARKET: VALUE CHAIN 93
5.3.2 ECOSYSTEM 94
TABLE 4 IOT IN MANUFACTURING MARKET: ECOSYSTEM 94
5.3.3 PORTER’S FIVE FORCES MODEL 95
TABLE 5 IMPACT OF EACH FORCE ON THE IOT IN MANUFACTURING MARKET 95
5.3.3.1 Threat of new entrants 95
5.3.3.2 Threat of substitutes 96
5.3.3.3 Bargaining power of suppliers 96
5.3.3.4 Bargaining power of buyers 96
5.3.3.5 Degree of competition 96
5.3.4 TECHNOLOGY ANALYSIS 96
5.3.4.1 Machine learning and artificial intelligence 96
5.3.4.2 Internet of things 97
5.3.4.3 Analytics 97
5.3.4.4 Cloud 97
5.3.4.5 Digital twin 98
5.3.4.6 Edge computing 98
5.3.4.7 MQTT protocol 98
5.3.4.8 Augmented reality 99
5.3.5 PATENT ANALYSIS 99
FIGURE 25 TOP TEN COMPANIES WITH THE HIGHEST NUMBER OF PATENT APPLICATIONS 99
TABLE 6 TOP TWENTY PATENT OWNERS 100
FIGURE 26 NUMBER OF PATENTS GRANTED IN A YEAR OVER THE LAST TEN YEARS 100
5.3.6 AVERAGE SELLING PRICE ANALYSIS 101
TABLE 7 AVERAGE SELLING PRICE RANGES OF SUBSCRIPTION BASED IOT IN MANUFACTURING SYSTEMS 101
5.3.7 USE CASE ANALYSIS 102
TABLE 8 USE CASE 1: CISCO 102
TABLE 9 USE CASE 2: IBM 102
TABLE 10 USE CASE 3: MICROSOFT 103
TABLE 11 USE CASE 4: PTC 103
TABLE 12 USE CASE 5: BOSCH.IO 104
5.3.8 KEY CONFERENCES AND EVENTS IN 2022–2023 105
TABLE 13 IOT IN MANUFACTURING MARKET: DETAILED LIST OF CONFERENCES AND EVENTS 105
5.4 COVID-19 PANDEMIC- DRIVEN MARKET DYNAMICS AND FACTOR ANALYSIS 107
5.4.1 OVERVIEW 107
5.4.2 DRIVERS AND OPPORTUNITIES 107
5.4.3 RESTRAINTS AND CHALLENGES 107
5.4.4 CUMULATIVE GROWTH ANALYSIS 108
TABLE 14 IOT IN MANUFACTURING MARKET: CUMULATIVE GROWTH ANALYSIS 108
6 IOT IN MANUFACTURING MARKET, BY COMPONENT 109
6.1 INTRODUCTION 110
FIGURE 27 SOLUTIONS SEGMENT TO LEAD IOT IN MANUFACTURING DURING THE FORECAST PERIOD 111
TABLE 15 IOT IN MANUFACTURING MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION) 111
TABLE 16 IOT IN MANUFACTURING MARKET SIZE, BY COMPONENT
2021–2026 (USD MILLION) 111
6.2 SOLUTIONS 112
6.2.1 SOLUTIONS: IOT IN MANUFACTURING MARKET DRIVERS 113
6.2.2 SOLUTIONS: COVID-19 IMPACT 113
TABLE 17 SOLUTIONS: IOT IN MANUFACTURING MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 114
TABLE 18 SOLUTIONS: IOT IN MANUFACTURING MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 114
6.3 SERVICES 114
6.3.1 SERVICES: IOT IN MANUFACTURING MARKET DRIVERS 115
6.3.2 SERVICES: COVID-19 IMPACT 115
TABLE 19 SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 116
TABLE 20 SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 116
7 IOT IN MANUFACTURING MARKET, BY SOLUTION 117
7.1 INTRODUCTION 118
FIGURE 28 DATA MANAGEMENT SEGMENT TO LEAD IOT IN MANUFACTURING DURING THE FORECAST PERIOD 118
TABLE 21 IOT IN MANUFACTURING MARKET SIZE, BY SOLUTION,
2016–2020 (USD MILLION) 119
TABLE 22 IOT IN MANUFACTURING MARKET SIZE, BY SOLUTION,
2021–2026 (USD MILLION) 119
7.2 NETWORK MANAGEMENT 119
7.2.1 NETWORK MANAGEMENT: IOT IN MANUFACTURING MARKET DRIVERS 120
TABLE 23 NETWORK MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 120
TABLE 24 NETWORK MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 120
7.2.2 NETWORK BANDWIDTH MANAGEMENT 121
7.2.3 NETWORK SECURITY MANAGEMENT 121
7.2.4 NETWORK PERFORMANCE MONITORING AND MANAGEMENT 122
7.2.5 NETWORK CONFIGURATION MANAGEMENT 122
7.3 DATA MANAGEMENT 123
7.3.1 DATA MANAGEMENT: IOT IN MANUFACTURING MARKET DRIVERS 123
TABLE 25 DATA MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 123
TABLE 26 DATA MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 124
7.3.2 DATA INTEGRATION 124
7.3.3 DATA SECURITY 124
7.3.4 DATA MIGRATION 124
7.3.5 DATA ANALYTICS AND VISUALIZATION 124
7.3.6 METADATA MANAGEMENT 125
7.3.7 DATA GOVERNANCE 125
7.3.8 DATA ORCHESTRATION 125
7.4 DEVICE MANAGEMENT 125
7.4.1 DEVICE MANAGEMENT: IOT IN MANUFACTURING MARKET DRIVERS 126
TABLE 27 DEVICE MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 126
TABLE 28 DEVICE MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 127
7.4.2 DEVICE PROVISIONING AND AUTHENTICATION 127
7.4.3 DEVICE CONFIGURATION MANAGEMENT 127
7.4.4 MONITORING AND TROUBLESHOOTING 128
7.5 APPLICATION MANAGEMENT 128
7.5.1 APPLICATION MANAGEMENT: IOT IN MANUFACTURING MARKET DRIVERS 129
TABLE 29 APPLICATION MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 129
TABLE 30 APPLICATION MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 129
7.6 SMART SURVEILLANCE 130
7.6.1 SMART SURVEILLANCE: IOT IN MANUFACTURING MARKET DRIVERS 130
TABLE 31 SMART SURVEILLANCE: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 131
TABLE 32 SMART SURVEILLANCE: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 131
7.6.2 CENTRAL MONITORING SYSTEM 131
7.6.3 VIDEO ANALYTICS AND EVENTS 131
8 IOT IN MANUFACTURING MARKET, BY SERVICE 132
8.1 INTRODUCTION 133
FIGURE 29 MANAGED SERVICES SEGMENT TO GROW AT A HIGHER RATE DURING FORECAST PERIOD 133
TABLE 33 IOT IN MANUFACTURING MARKET SIZE, BY SERVICE,
2016–2020 (USD MILLION) 133
TABLE 34 IOT IN MANUFACTURING MARKET SIZE, BY SERVICE,
2021–2026 (USD MILLION) 134
8.2 MANAGED SERVICES 134
8.2.1 MANAGED SERVICES: IOT IN MANUFACTURING MARKET DRIVERS 135
TABLE 35 MANAGED SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 135
TABLE 36 MANAGED SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 136
FIGURE 30 SECURITY MANAGEMENT SERVICES SEGMENT TO GROW AT THE HIGHEST CAGR DURING FORECAST PERIOD 136
TABLE 37 MANAGED SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 136
TABLE 38 MANAGED SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 137
8.2.2 INFRASTRUCTURE MANAGEMENT SERVICES 137
8.2.2.1 Infrastructure management services: IoT in manufacturing market drivers 137
TABLE 39 INFRASTRUCTURE MANAGEMENT SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 138
TABLE 40 INFRASTRUCTURE MANAGEMENT SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 138
8.2.3 SECURITY MANAGEMENT SERVICES 138
8.2.3.1 Security management services: IoT in manufacturing market drivers 139
TABLE 41 SECURITY MANAGEMENT SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 139
TABLE 42 SECURITY MANAGEMENT SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 139
8.2.4 NETWORK MANAGEMENT SERVICES 139
8.2.4.1 Network management services: IoT in manufacturing market drivers 140
TABLE 43 NETWORK MANAGEMENT SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 140
TABLE 44 NETWORK MANAGEMENT SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 140
8.2.5 DATA MANAGEMENT SERVICES 141
8.2.5.1 Data management services: IoT in manufacturing market drivers 141
TABLE 45 DATA MANAGEMENT SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 141
TABLE 46 DATA MANAGEMENT SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 142
8.2.6 DEVICE MANAGEMENT SERVICES 142
8.2.6.1 Device management services: IoT in manufacturing market drivers 142
TABLE 47 DEVICE MANAGEMENT SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 142
TABLE 48 DEVICE MANAGEMENT SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 143
8.3 PROFESSIONAL SERVICES 143
8.3.1 PROFESSIONAL SERVICES: IOT IN MANUFACTURING MARKET DRIVERS 143
TABLE 49 PROFESSIONAL SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 144
TABLE 50 PROFESSIONAL SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 144
FIGURE 31 SYSTEM DESIGNING AND INTEGRATION SERVICES SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 144
TABLE 51 PROFESSIONAL SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 145
TABLE 52 PR-OFESSIONAL SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 145
8.3.2 IOT CONSULTING SERVICES 145
8.3.2.1 IoT consulting services: IoT in manufacturing market drivers 145
TABLE 53 IOT CONSULTING SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 146
TABLE 54 IOT CONSULTING SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 146
FIGURE 32 TECHNOLOGY CONSULTING SERVICES SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 146
TABLE 55 IOT CONSULTING SERVICES MARKET SIZE, BY TYPE,
2016–2020 (USD MILLION) 147
TABLE 56 IOT CONSULTING SERVICES MARKET SIZE, BY TYPE,
2021–2026 (USD MILLION) 147
8.3.2.2 Technology consulting services 147
TABLE 57 TECHNOLOGY CONSULTING SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 147
TABLE 58 TECHNOLOGY CONSULTING SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 148
8.3.2.3 Business consulting services 148
TABLE 59 BUSINESS CONSULTING SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 148
TABLE 60 BUSINESS CONSULTING SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 149
8.3.2.4 Operational consulting services 149
TABLE 61 OPERATIONAL CONSULTING SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 149
TABLE 62 OPERATIONAL CONSULTING SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 149
8.3.3 IOT INFRASTRUCTURE SERVICES 150
8.3.3.1 IoT infrastructure services: IoT in manufacturing market drivers 150
TABLE 63 IOT INFRASTRUCTURE SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 150
TABLE 64 IOT INFRASTRUCTURE SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 150
FIGURE 33 CLOUD SERVICES SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 151
TABLE 65 IOT INFRASTRUCTURE SERVICES MARKET SIZE, BY TYPE,
2016–2020 (USD MILLION) 151
TABLE 66 IOT INFRASTRUCTURE SERVICES MARKET SIZE, BY TYPE,
2021–2026 (USD MILLION) 151
8.3.3.2 Network services 151
TABLE 67 NETWORK SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 152
TABLE 68 NETWORK SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 152
8.3.3.3 Deployment services 152
TABLE 69 DEPLOYMENT SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 152
TABLE 70 DEPLOYMENT SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 153
8.3.3.4 Cloud services 153
TABLE 71 CLOUD SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 153
TABLE 72 CLOUD SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 153
8.3.4 SYSTEM DESIGNING AND INTEGRATION SERVICES 154
8.3.4.1 System designing and integration services: IoT in manufacturing market drivers 154
TABLE 73 SYSTEM DESIGNING AND INTEGRATION SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 154
TABLE 74 SYSTEM DESIGNING AND INTEGRATION SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 154
FIGURE 34 PLATFORM DEVELOPMENT AND INTEGRATION SEGMENT TO GROW A HIGHER CAGR DURING THE FORECAST PERIOD 155
TABLE 75 SYSTEM DESIGNING AND INTEGRATION SERVICES MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 155
TABLE 76 SYSTEM DESIGNING AND INTEGRATION SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 155
8.3.4.2 Platform development and integration services 155
TABLE 77 PLATFORM DEPLOYMENT AND INTEGRATION SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 156
TABLE 78 PLATFORM DEPLOYMENT AND INTEGRATION SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 156
8.3.4.3 Mobile and web application development services 156
TABLE 79 MOBILE AND WEB APPLICATION DEVELOPMENT SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 157
TABLE 80 MOBILE AND WEB APPLICATION DEVELOPMENT SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 157
8.3.5 SUPPORT AND MAINTENANCE SERVICES 157
8.3.5.1 Support and maintenance services: IoT in manufacturing market drivers 158
TABLE 81 SUPPORT AND MAINTENANCE SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 158
TABLE 82 SUPPORT AND MAINTENANCE SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 158
8.3.6 EDUCATION AND TRAINING SERVICES 158
8.3.6.1 Education and training services: IoT in manufacturing market drivers 159
TABLE 83 EDUCATION AND TRAINING SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 159
TABLE 84 EDUCATION AND TRAINING SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 159
9 IOT IN MANUFACTURING MARKET, BY DEPLOYMENT MODE 160
9.1 INTRODUCTION 161
FIGURE 35 CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 161
TABLE 85 IOT IN MANUFACTURING MARKET SIZE, BY DEPLOYMENT MODE,
2016–2020 (USD MILLION) 161
TABLE 86 IOT IN MANUFACTURING MARKET SIZE, BY DEPLOYMENT MODE,
2021–2026 (USD MILLION) 162
9.2 ON-PREMISES 162
9.2.1 ON-PREMISES: IOT IN MANUFACTURING MARKET DRIVERS 162
9.2.2 ON-PREMISES: COVID-19 IMPACT 162
TABLE 87 ON-PREMISES: IOT IN MANUFACTURING MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 163
TABLE 88 ON-PREMISES: IOT IN MANUFACTURING MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 163
9.3 CLOUD 163
9.3.1 CLOUD: IOT IN MANUFACTURING MARKET DRIVERS 164
9.3.2 CLOUD: COVID-19 IMPACT 164
TABLE 89 CLOUD: IOT IN MANUFACTURING MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 164
TABLE 90 CLOUD: IOT IN MANUFACTURING MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 164
10 IOT IN MANUFACTURING MARKET, BY ORGANIZATION SIZE 165
10.1 INTRODUCTION 166
FIGURE 36 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 166
TABLE 91 IOT IN MANUFACTURING MARKET SIZE, BY ORGANIZATION SIZE,
2016–2020 (USD MILLION) 166
TABLE 92 IOT IN MANUFACTURING MARKET SIZE, BY ORGANIZATION SIZE,
2021–2026 (USD MILLION) 167
10.2 LARGE ENTERPRISES 167
10.2.1 LARGE ENTERPRISES: IOT IN MANUFACTURING MARKET DRIVERS 167
10.2.2 LARGE ENTERPRISES: COVID-19 IMPACT 168
TABLE 93 LARGE ENTERPRISES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 168
TABLE 94 LARGE ENTERPRISES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 168
10.3 SMALL AND MEDIUM-SIZED ENTERPRISES 169
10.3.1 SMALL AND MEDIUM-SIZED ENTERPRISES: IOT IN MANUFACTURING MARKET DRIVERS 169
10.3.2 SMALL AND MEDIUM-SIZED ENTERPRISES: COVID-19 IMPACT 169
TABLE 95 SMALL AND MEDIUM-SIZED ENTERPRISES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 169
TABLE 96 SMALL AND MEDIUM-SIZED ENTERPRISES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 170
11 IOT IN MANUFACTURING MARKET, BY APPLICATION 171
11.1 INTRODUCTION 172
FIGURE 37 REAL-TIME WORKFORCE TRACKING AND MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 172
TABLE 97 IOT IN MANUFACTURING MARKET SIZE, BY APPLICATION,
2016–2020 (USD MILLION) 172
TABLE 98 IOT IN MANUFACTURING MARKET SIZE, BY APPLICATION,
2021–2026 (USD MILLION) 173
11.1.1 APPLICATIONS: COVID-19 IMPACT 173
11.2 PREDICTIVE MAINTENANCE 174
11.2.1 PREDICTIVE MAINTENANCE: IOT IN MANUFACTURING MARKET DRIVERS 174
TABLE 99 PREDICTIVE MAINTENANCE: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 174
TABLE 100 PREDICTIVE MAINTENANCE: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 175
11.3 BUSINESS PROCESS OPTIMIZATION 175
11.3.1 BUSINESS PROCESS OPTIMIZATION: IOT IN MANUFACTURING MARKET DRIVERS 175
TABLE 101 BUSINESS PROCESS OPTIMIZATION: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 176
TABLE 102 BUSINESS PROCESS OPTIMIZATION: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 176
11.4 ASSET TRACKING AND MANAGEMENT 176
11.4.1 ASSET TRACKING AND MANAGEMENT: IOT IN MANUFACTURING MARKET DRIVERS 177
TABLE 103 ASSET TRACKING AND MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 177
TABLE 104 ASSET TRACKING AND MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 177
11.5 LOGISTICS AND SUPPLY CHAIN MANAGEMENT 178
11.5.1 LOGISTICS AND SUPPLY CHAIN MANAGEMENT: IOT IN MANUFACTURING MARKET DRIVERS 178
TABLE 105 LOGISTICS AND SUPPLY CHAIN MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 178
TABLE 106 LOGISTICS AND SUPPLY CHAIN MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 179
11.6 REAL-TIME WORKFORCE TRACKING AND MANAGEMENT 179
11.6.1 REAL-TIME WORKFORCE TRACKING AND MANAGEMENT: IOT IN MANUFACTURING MARKET DRIVERS 179
TABLE 107 REAL-TIME WORKFORCE TRACKING AND MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 180
TABLE 108 REAL-TIME WORKFORCE TRACKING AND MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 180
11.7 AUTOMATION CONTROL AND MANAGEMENT 180
11.7.1 AUTOMATION CONTROL AND MANAGEMENT: IOT IN MANUFACTURING MARKET DRIVERS 181
TABLE 109 AUTOMATION CONTROL AND MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 181
TABLE 110 AUTOMATION CONTROL AND MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 181
11.8 EMERGENCY AND INCIDENT MANAGEMENT, AND BUSINESS COMMUNICATION 182
11.8.1 EMERGENCY AND INCIDENT MANAGEMENT, AND BUSINESS COMMUNICATION: IOT IN MANUFACTURING MARKET DRIVERS 182
TABLE 111 EMERGENCY AND INCIDENT MANAGEMENT, AND BUSINESS COMMUNICATION: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 182
TABLE 112 EMERGENCY AND INCIDENT MANAGEMENT, AND BUSINESS COMMUNICATION: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 183
12 IOT IN MANUFACTURING MARKET, BY VERTICAL 184
12.1 INTRODUCTION 185
FIGURE 38 DISCRETE MANUFACTURING SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 185
TABLE 113 IOT IN MANUFACTURING MARKET SIZE, BY VERTICAL,
2016–2020 (USD MILLION) 185
TABLE 114 IOT IN MANUFACTURING MARKET SIZE, BY VERTICAL,
2021–2026 (USD MILLION) 185
12.1.1 VERTICALS: COVID-19 IMPACT 186
12.2 PROCESS MANUFACTURING 186
12.2.1 PROCESS MANUFACTURING: IOT IN MANUFACTURING MARKET DRIVERS 186
12.2.2 PROCESS MANUFACTURING: COVID-19 IMPACT 187
TABLE 115 PROCESS MANUFACTURING: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 187
TABLE 116 PROCESS MANUFACTURING: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 188
12.2.3 ENERGY AND UTILITIES 188
12.2.4 CHEMICALS AND MATERIALS 188
12.2.5 FOOD AND BEVERAGE 189
12.2.6 WATER AND WASTE MANAGEMENT 189
12.2.7 OTHER VERTICALS 189
12.3 DISCRETE MANUFACTURING 190
12.3.1 DISCRETE MANUFACTURING: IOT IN MANUFACTURING MARKET DRIVERS 190
12.3.2 DISCRETE MANUFACTURING: COVID-19 IMPACT 190
TABLE 117 DISCRETE MANUFACTURING: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 190
TABLE 118 DISCRETE MANUFACTURING: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 191
12.3.3 AUTOMOTIVE 191
12.3.4 MACHINE MANUFACTURING 191
12.3.5 SEMICONDUCTOR AND ELECTRONICS 191
12.3.6 MEDICAL DEVICES 192
12.3.7 LOGISTICS AND TRANSPORTATION 192
13 IOT IN MANUFACTURING MARKET, BY REGION 193
13.1 INTRODUCTION 194
FIGURE 39 ASIA PACIFIC TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 194
TABLE 119 IOT IN MANUFACTURING MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 194
TABLE 120 IOT IN MANUFACTURING MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 195
13.2 NORTH AMERICA 195
13.2.1 NORTH AMERICA: IOT IN MANUFACTURING MARKET REGULATORY IMPLICATIONS 195
13.2.2 NORTH AMERICA: COVID-19 IMPACT 196
FIGURE 40 NORTH AMERICA: MARKET SNAPSHOT 196
TABLE 121 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 197
TABLE 122 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 197
TABLE 123 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY SOLUTION, 2016–2020 (USD MILLION) 197
TABLE 124 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION) 197
TABLE 125 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY SERVICE, 2016–2020 (USD MILLION) 198
TABLE 126 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION) 198
TABLE 127 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY PROFESSIONAL SERVICE, 2016–2020 (USD MILLION) 198
TABLE 128 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY PROFESSIONAL SERVICE, 2021–2026 (USD MILLION) 198
TABLE 129 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY IOT CONSULTING SERVICE, 2016–2020 (USD MILLION) 199
TABLE 130 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY IOT CONSULTING SERVICE, 2021–2026 (USD MILLION) 199
TABLE 131 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY IOT INFRASTRUCTURE SERVICE, 2016–2020 (USD MILLION) 199
TABLE 132 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY IOT INFRASTRUCTURE SERVICE, 2021–2026 (USD MILLION) 199
TABLE 133 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY SYSTEM DESIGNING AND INTEGRATION SERVICE, 2016–2020 (USD MILLION) 200
TABLE 134 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY SYSTEM DESIGNING AND INTEGRATION SERVICE, 2021–2026 (USD MILLION) 200
TABLE 135 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY MANAGED SERVICE, 2016–2020 (USD MILLION) 200
TABLE 136 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY MANAGED SERVICE, 2021–2026 (USD MILLION) 200
TABLE 137 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 201
TABLE 138 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 201
TABLE 139 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 201
TABLE 140 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 201
TABLE 141 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY APPLICATION, 2016–2020 (USD MILLION) 202
TABLE 142 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY APPLICATION, 2021–2026 (USD MILLION) 202
TABLE 143 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION) 202
TABLE 144 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 203
TABLE 145 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION) 203
TABLE 146 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION) 203
13.2.3 UNITED STATES 203
13.2.3.1 Presence of major IoT solutions providers and significant government support will drive the growth of IoT in manufacturing solutions 203
13.2.3.2 United States: IoT in manufacturing market drivers 204
TABLE 147 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 204
TABLE 148 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 204
TABLE 149 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY SOLUTION, 2016–2020 (USD MILLION) 204
TABLE 150 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION) 205
TABLE 151 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY SERVICE,
2016–2020 (USD MILLION) 205
TABLE 152 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY SERVICE,
2021–2026 (USD MILLION) 205
TABLE 153 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY PROFESSIONAL SERVICE, 2016–2020 (USD MILLION) 205
TABLE 154 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY PROFESSIONAL SERVICE, 2021–2026 (USD MILLION) 206
TABLE 155 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY IOT CONSULTING SERVICE, 2016–2020 (USD MILLION) 206
TABLE 156 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY IOT CONSULTING SERVICE, 2021–2026 (USD MILLION) 206
TABLE 157 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY IOT INFRASTRUCTURE SERVICE, 2016–2020 (USD MILLION) 206
TABLE 158 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY IOT INFRASTRUCTURE SERVICE, 2021–2026 (USD MILLION) 207
TABLE 159 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY SYSTEM DESIGNING AND INTEGRATION SERVICE, 2016–2020 (USD MILLION) 207
TABLE 160 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY SYSTEM DESIGNING AND INTEGRATION SERVICE, 2021–2026 (USD MILLION) 207
TABLE 161 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY MANAGED SERVICE, 2016–2020 (USD MILLION) 207
TABLE 162 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY MANAGED SERVICE, 2021–2026 (USD MILLION) 208
TABLE 163 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 208
TABLE 164 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 208
TABLE 165 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 208
TABLE 166 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 209
TABLE 167 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY APPLICATION, 2016–2020 (USD MILLION) 209
TABLE 168 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY APPLICATION, 2021–2026 (USD MILLION) 209
TABLE 169 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION) 210
TABLE 170 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 210
13.2.4 CANADA 210
13.2.4.1 Increasing investments for development and exponential rise in adoption of IoT in critical applications 210
13.2.4.2 Canada: IoT in manufacturing market drivers 210
TABLE 171 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION) 211
TABLE 172 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION) 211
TABLE 173 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY SOLUTION,
2016–2020 (USD MILLION) 211
TABLE 174 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY SOLUTION,
2021–2026 (USD MILLION) 211
TABLE 175 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY SERVICE,
2016–2020 (USD MILLION) 212
TABLE 176 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY SERVICE,
2021–2026 (USD MILLION) 212
TABLE 177 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY PROFESSIONAL SERVICE, 2016–2020 (USD MILLION) 212
TABLE 178 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY PROFESSIONAL SERVICE, 2021–2026 (USD MILLION) 212
TABLE 179 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY IOT CONSULTING SERVICE, 2016–2020 (USD MILLION) 213
TABLE 180 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY IOT CONSULTING SERVICE, 2021–2026 (USD MILLION) 213
TABLE 181 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY IOT INFRASTRUCTURE SERVICE, 2016–2020 (USD MILLION) 213
TABLE 182 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY IOT INFRASTRUCTURE SERVICE, 2021–2026 (USD MILLION) 213
TABLE 183 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY SYSTEM DESIGNING AND INTEGRATION SERVICE, 2016–2020 (USD MILLION) 214
TABLE 184 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY SYSTEM DESIGNING AND INTEGRATION SERVICE, 2021–2026 (USD MILLION) 214
TABLE 185 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY MANAGED SERVICE, 2016–2020 (USD MILLION) 214
TABLE 186 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY MANAGED SERVICE, 2021–2026 (USD MILLION) 214
TABLE 187 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 215
TABLE 188 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 215
TABLE 189 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 215
TABLE 190 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 215
TABLE 191 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY APPLICATION,
2016–2020 (USD MILLION) 216
TABLE 192 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY APPLICATION,
2021–2026 (USD MILLION) 216
TABLE 193 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY VERTICAL,
2016–2020 (USD MILLION) 216
TABLE 194 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY VERTICAL,
2021–2026 (USD MILLION) 217
1 INTRODUCTION 56
1.1 INTRODUCTION TO COVID-19 56
1.2 COVID-19 HEALTH ASSESSMENT 56
FIGURE 1 COVID-19: GLOBAL PROPAGATION 56
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 57
1.3 COVID-19 ECONOMIC ASSESSMENT 58
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020 58
1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT 59
FIGURE 4 CRITERIA IMPACTING GLOBAL ECONOMY 59
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY 60
1.4 OBJECTIVES OF THE STUDY 61
1.5 MARKET DEFINITION 61
1.5.1 INCLUSIONS AND EXCLUSIONS 62
1.6 MARKET SCOPE 62
1.6.1 MARKET SEGMENTATION 63
1.6.2 REGIONS COVERED 63
1.6.3 YEARS CONSIDERED FOR THE STUDY 64
1.7 CURRENCY CONSIDERED 64
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2021 64
1.8 STAKEHOLDERS 65
1.9 SUMMARY OF CHANGES 65
2 RESEARCH METHODOLOGY 66
2.1 RESEARCH DATA 66
FIGURE 6 GLOBAL IOT IN MANUFACTURING MARKET: RESEARCH DESIGN 66
2.1.1 SECONDARY DATA 67
2.1.2 PRIMARY DATA 67
TABLE 2 PRIMARY INTERVIEWS 68
2.1.2.1 Breakup of primary profiles 68
2.1.2.2 Key industry insights 69
2.2 MARKET BREAKUP AND DATA TRIANGULATION 70
FIGURE 7 DATA TRIANGULATION 70
2.3 MARKET SIZE ESTIMATION 70
2.3.1 BOTTOM–UP APPROACH 71
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY SIDE): REVENUE OF SOLUTIONS AND SERVICES OF THE IOT IN MANUFACTURING MARKET 71
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (BOTTOM-UP) (SUPPLY-SIDE): COLLECTIVE REVENUE OF SOLUTIONS AND SERVICES OF THE IOT IN MANUFACTURING MARKET 71
2.3.2 TOP-DOWN APPROACH 72
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2 (DEMAND SIDE): IOT IN MANUFACTURING MARKET 72
2.4 MARKET FORECAST 73
TABLE 3 FACTOR ANALYSIS 73
2.5 ASSUMPTIONS FOR THE STUDY 74
2.6 LIMITATIONS OF THE STUDY 75
3 EXECUTIVE SUMMARY 76
FIGURE 11 IOT IN MANUFACTURING MARKET SIZE, 2019–2026 77
FIGURE 12 LARGEST SEGMENTS IN THE IOT IN MANUFACTURING MARKET, 2021 78
FIGURE 13 IOT IN MANUFACTURING MARKET ANALYSIS 80
FIGURE 14 ASIA PACIFIC TO BE BEST MARKET FOR INVESTMENTS DURING THE FORECAST PERIOD 81
4 PREMIUM INSIGHTS 82
4.1 ATTRACTIVE OPPORTUNITIES IN THE IOT IN MANUFACTURING MARKET 82
FIGURE 15 RISING DEMAND FOR INDUSTRIAL AUTOMATION IN MANUFACTURING TO DRIVE MARKET GROWTH 82
4.2 NORTH AMERICAN IOT IN MANUFACTURING MARKET, 2021 82
FIGURE 16 SOLUTIONS SEGMENT AND UNITED STATES TO ACCOUNT FOR LARGE MARKET SHARES IN NORTH AMERICA IN 2021 82
4.3 ASIA PACIFIC IOT IN MANUFACTURING MARKET, 2021 83
FIGURE 17 SOLUTIONS SEGMENT AND CHINA TO ACCOUNT FOR LARGE MARKET SHARES IN ASIA PACIFIC IN 2021 83
4.4 IOT IN MANUFACTURING MARKET, BY COUNTRY 83
FIGURE 18 INDIA TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 83
5 MARKET OVERVIEW AND INDUSTRY TRENDS 84
5.1 INTRODUCTION 84
5.2 MARKET DYNAMICS 84
FIGURE 19 IOT IN MANUFACTURING MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 84
5.2.1 DRIVERS 85
5.2.1.1 Growing demand for industrial automation in the manufacturing industry 85
FIGURE 20 GROWTH OF ROBOT INTENSITY IN INDUSTRIES: UNITED STATES 85
5.2.1.2 Rising need for centralized monitoring and predictive maintenance of assets 85
5.2.1.3 Rise in the number of cost-effective and intelligent connected devices and sensors 86
5.2.1.4 Increasing need for reliable, secure, and high-speed network connectivity 86
FIGURE 21 GLOBAL IOT CONNECTIONS (BILLION) 86
5.2.1.5 Increased adoption of cloud computing platforms 87
5.2.2 RESTRAINTS 87
5.2.2.1 Issues related to data security and privacy in IoT 87
FIGURE 22 PRIVACY ISSUES IN IOT-PAST DATA (BILLION) 88
5.2.2.2 Absence of standardization in IoT protocols 88
5.2.2.3 Integration with the traditional systems and the lack of a technically skilled workforce 89
5.2.3 OPPORTUNITIES 89
5.2.3.1 Rising number of data centers 89
FIGURE 23 GLOBAL RISE IN DATA CENTERS, 2016–2019 90
5.2.3.2 Emerging 5G technology to help IoT adoption globally 90
5.2.3.3 Increase in smart manufacturing initiatives worldwide 90
5.2.3.4 Rising demand for IoT-enabled digital transformation of businesses 90
5.2.3.5 Growing demand for system integrators 91
5.2.4 CHALLENGES 91
5.2.4.1 Lack of skilled workforce for operating IoT-based equipment 91
5.2.4.2 Huge initial investments required for implementing IoT in smart manufacturing 91
5.2.4.3 Interoperability issues of legacy infrastructure and communication networks 92
5.3 INDUSTRY TRENDS 92
5.3.1 VALUE CHAIN ANALYSIS 92
FIGURE 24 IOT IN MANUFACTURING MARKET: VALUE CHAIN 93
5.3.2 ECOSYSTEM 94
TABLE 4 IOT IN MANUFACTURING MARKET: ECOSYSTEM 94
5.3.3 PORTER’S FIVE FORCES MODEL 95
TABLE 5 IMPACT OF EACH FORCE ON THE IOT IN MANUFACTURING MARKET 95
5.3.3.1 Threat of new entrants 95
5.3.3.2 Threat of substitutes 96
5.3.3.3 Bargaining power of suppliers 96
5.3.3.4 Bargaining power of buyers 96
5.3.3.5 Degree of competition 96
5.3.4 TECHNOLOGY ANALYSIS 96
5.3.4.1 Machine learning and artificial intelligence 96
5.3.4.2 Internet of things 97
5.3.4.3 Analytics 97
5.3.4.4 Cloud 97
5.3.4.5 Digital twin 98
5.3.4.6 Edge computing 98
5.3.4.7 MQTT protocol 98
5.3.4.8 Augmented reality 99
5.3.5 PATENT ANALYSIS 99
FIGURE 25 TOP TEN COMPANIES WITH THE HIGHEST NUMBER OF PATENT APPLICATIONS 99
TABLE 6 TOP TWENTY PATENT OWNERS 100
FIGURE 26 NUMBER OF PATENTS GRANTED IN A YEAR OVER THE LAST TEN YEARS 100
5.3.6 AVERAGE SELLING PRICE ANALYSIS 101
TABLE 7 AVERAGE SELLING PRICE RANGES OF SUBSCRIPTION BASED IOT IN MANUFACTURING SYSTEMS 101
5.3.7 USE CASE ANALYSIS 102
TABLE 8 USE CASE 1: CISCO 102
TABLE 9 USE CASE 2: IBM 102
TABLE 10 USE CASE 3: MICROSOFT 103
TABLE 11 USE CASE 4: PTC 103
TABLE 12 USE CASE 5: BOSCH.IO 104
5.3.8 KEY CONFERENCES AND EVENTS IN 2022–2023 105
TABLE 13 IOT IN MANUFACTURING MARKET: DETAILED LIST OF CONFERENCES AND EVENTS 105
5.4 COVID-19 PANDEMIC- DRIVEN MARKET DYNAMICS AND FACTOR ANALYSIS 107
5.4.1 OVERVIEW 107
5.4.2 DRIVERS AND OPPORTUNITIES 107
5.4.3 RESTRAINTS AND CHALLENGES 107
5.4.4 CUMULATIVE GROWTH ANALYSIS 108
TABLE 14 IOT IN MANUFACTURING MARKET: CUMULATIVE GROWTH ANALYSIS 108
6 IOT IN MANUFACTURING MARKET, BY COMPONENT 109
6.1 INTRODUCTION 110
FIGURE 27 SOLUTIONS SEGMENT TO LEAD IOT IN MANUFACTURING DURING THE FORECAST PERIOD 111
TABLE 15 IOT IN MANUFACTURING MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION) 111
TABLE 16 IOT IN MANUFACTURING MARKET SIZE, BY COMPONENT
2021–2026 (USD MILLION) 111
6.2 SOLUTIONS 112
6.2.1 SOLUTIONS: IOT IN MANUFACTURING MARKET DRIVERS 113
6.2.2 SOLUTIONS: COVID-19 IMPACT 113
TABLE 17 SOLUTIONS: IOT IN MANUFACTURING MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 114
TABLE 18 SOLUTIONS: IOT IN MANUFACTURING MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 114
6.3 SERVICES 114
6.3.1 SERVICES: IOT IN MANUFACTURING MARKET DRIVERS 115
6.3.2 SERVICES: COVID-19 IMPACT 115
TABLE 19 SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 116
TABLE 20 SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 116
7 IOT IN MANUFACTURING MARKET, BY SOLUTION 117
7.1 INTRODUCTION 118
FIGURE 28 DATA MANAGEMENT SEGMENT TO LEAD IOT IN MANUFACTURING DURING THE FORECAST PERIOD 118
TABLE 21 IOT IN MANUFACTURING MARKET SIZE, BY SOLUTION,
2016–2020 (USD MILLION) 119
TABLE 22 IOT IN MANUFACTURING MARKET SIZE, BY SOLUTION,
2021–2026 (USD MILLION) 119
7.2 NETWORK MANAGEMENT 119
7.2.1 NETWORK MANAGEMENT: IOT IN MANUFACTURING MARKET DRIVERS 120
TABLE 23 NETWORK MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 120
TABLE 24 NETWORK MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 120
7.2.2 NETWORK BANDWIDTH MANAGEMENT 121
7.2.3 NETWORK SECURITY MANAGEMENT 121
7.2.4 NETWORK PERFORMANCE MONITORING AND MANAGEMENT 122
7.2.5 NETWORK CONFIGURATION MANAGEMENT 122
7.3 DATA MANAGEMENT 123
7.3.1 DATA MANAGEMENT: IOT IN MANUFACTURING MARKET DRIVERS 123
TABLE 25 DATA MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 123
TABLE 26 DATA MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 124
7.3.2 DATA INTEGRATION 124
7.3.3 DATA SECURITY 124
7.3.4 DATA MIGRATION 124
7.3.5 DATA ANALYTICS AND VISUALIZATION 124
7.3.6 METADATA MANAGEMENT 125
7.3.7 DATA GOVERNANCE 125
7.3.8 DATA ORCHESTRATION 125
7.4 DEVICE MANAGEMENT 125
7.4.1 DEVICE MANAGEMENT: IOT IN MANUFACTURING MARKET DRIVERS 126
TABLE 27 DEVICE MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 126
TABLE 28 DEVICE MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 127
7.4.2 DEVICE PROVISIONING AND AUTHENTICATION 127
7.4.3 DEVICE CONFIGURATION MANAGEMENT 127
7.4.4 MONITORING AND TROUBLESHOOTING 128
7.5 APPLICATION MANAGEMENT 128
7.5.1 APPLICATION MANAGEMENT: IOT IN MANUFACTURING MARKET DRIVERS 129
TABLE 29 APPLICATION MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 129
TABLE 30 APPLICATION MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 129
7.6 SMART SURVEILLANCE 130
7.6.1 SMART SURVEILLANCE: IOT IN MANUFACTURING MARKET DRIVERS 130
TABLE 31 SMART SURVEILLANCE: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 131
TABLE 32 SMART SURVEILLANCE: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 131
7.6.2 CENTRAL MONITORING SYSTEM 131
7.6.3 VIDEO ANALYTICS AND EVENTS 131
8 IOT IN MANUFACTURING MARKET, BY SERVICE 132
8.1 INTRODUCTION 133
FIGURE 29 MANAGED SERVICES SEGMENT TO GROW AT A HIGHER RATE DURING FORECAST PERIOD 133
TABLE 33 IOT IN MANUFACTURING MARKET SIZE, BY SERVICE,
2016–2020 (USD MILLION) 133
TABLE 34 IOT IN MANUFACTURING MARKET SIZE, BY SERVICE,
2021–2026 (USD MILLION) 134
8.2 MANAGED SERVICES 134
8.2.1 MANAGED SERVICES: IOT IN MANUFACTURING MARKET DRIVERS 135
TABLE 35 MANAGED SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 135
TABLE 36 MANAGED SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 136
FIGURE 30 SECURITY MANAGEMENT SERVICES SEGMENT TO GROW AT THE HIGHEST CAGR DURING FORECAST PERIOD 136
TABLE 37 MANAGED SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 136
TABLE 38 MANAGED SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 137
8.2.2 INFRASTRUCTURE MANAGEMENT SERVICES 137
8.2.2.1 Infrastructure management services: IoT in manufacturing market drivers 137
TABLE 39 INFRASTRUCTURE MANAGEMENT SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 138
TABLE 40 INFRASTRUCTURE MANAGEMENT SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 138
8.2.3 SECURITY MANAGEMENT SERVICES 138
8.2.3.1 Security management services: IoT in manufacturing market drivers 139
TABLE 41 SECURITY MANAGEMENT SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 139
TABLE 42 SECURITY MANAGEMENT SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 139
8.2.4 NETWORK MANAGEMENT SERVICES 139
8.2.4.1 Network management services: IoT in manufacturing market drivers 140
TABLE 43 NETWORK MANAGEMENT SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 140
TABLE 44 NETWORK MANAGEMENT SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 140
8.2.5 DATA MANAGEMENT SERVICES 141
8.2.5.1 Data management services: IoT in manufacturing market drivers 141
TABLE 45 DATA MANAGEMENT SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 141
TABLE 46 DATA MANAGEMENT SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 142
8.2.6 DEVICE MANAGEMENT SERVICES 142
8.2.6.1 Device management services: IoT in manufacturing market drivers 142
TABLE 47 DEVICE MANAGEMENT SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 142
TABLE 48 DEVICE MANAGEMENT SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 143
8.3 PROFESSIONAL SERVICES 143
8.3.1 PROFESSIONAL SERVICES: IOT IN MANUFACTURING MARKET DRIVERS 143
TABLE 49 PROFESSIONAL SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 144
TABLE 50 PROFESSIONAL SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 144
FIGURE 31 SYSTEM DESIGNING AND INTEGRATION SERVICES SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 144
TABLE 51 PROFESSIONAL SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 145
TABLE 52 PR-OFESSIONAL SERVICES: IOT IN MANUFACTURING MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 145
8.3.2 IOT CONSULTING SERVICES 145
8.3.2.1 IoT consulting services: IoT in manufacturing market drivers 145
TABLE 53 IOT CONSULTING SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 146
TABLE 54 IOT CONSULTING SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 146
FIGURE 32 TECHNOLOGY CONSULTING SERVICES SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 146
TABLE 55 IOT CONSULTING SERVICES MARKET SIZE, BY TYPE,
2016–2020 (USD MILLION) 147
TABLE 56 IOT CONSULTING SERVICES MARKET SIZE, BY TYPE,
2021–2026 (USD MILLION) 147
8.3.2.2 Technology consulting services 147
TABLE 57 TECHNOLOGY CONSULTING SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 147
TABLE 58 TECHNOLOGY CONSULTING SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 148
8.3.2.3 Business consulting services 148
TABLE 59 BUSINESS CONSULTING SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 148
TABLE 60 BUSINESS CONSULTING SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 149
8.3.2.4 Operational consulting services 149
TABLE 61 OPERATIONAL CONSULTING SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 149
TABLE 62 OPERATIONAL CONSULTING SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 149
8.3.3 IOT INFRASTRUCTURE SERVICES 150
8.3.3.1 IoT infrastructure services: IoT in manufacturing market drivers 150
TABLE 63 IOT INFRASTRUCTURE SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 150
TABLE 64 IOT INFRASTRUCTURE SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 150
FIGURE 33 CLOUD SERVICES SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 151
TABLE 65 IOT INFRASTRUCTURE SERVICES MARKET SIZE, BY TYPE,
2016–2020 (USD MILLION) 151
TABLE 66 IOT INFRASTRUCTURE SERVICES MARKET SIZE, BY TYPE,
2021–2026 (USD MILLION) 151
8.3.3.2 Network services 151
TABLE 67 NETWORK SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 152
TABLE 68 NETWORK SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 152
8.3.3.3 Deployment services 152
TABLE 69 DEPLOYMENT SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 152
TABLE 70 DEPLOYMENT SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 153
8.3.3.4 Cloud services 153
TABLE 71 CLOUD SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 153
TABLE 72 CLOUD SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 153
8.3.4 SYSTEM DESIGNING AND INTEGRATION SERVICES 154
8.3.4.1 System designing and integration services: IoT in manufacturing market drivers 154
TABLE 73 SYSTEM DESIGNING AND INTEGRATION SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 154
TABLE 74 SYSTEM DESIGNING AND INTEGRATION SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 154
FIGURE 34 PLATFORM DEVELOPMENT AND INTEGRATION SEGMENT TO GROW A HIGHER CAGR DURING THE FORECAST PERIOD 155
TABLE 75 SYSTEM DESIGNING AND INTEGRATION SERVICES MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 155
TABLE 76 SYSTEM DESIGNING AND INTEGRATION SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 155
8.3.4.2 Platform development and integration services 155
TABLE 77 PLATFORM DEPLOYMENT AND INTEGRATION SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 156
TABLE 78 PLATFORM DEPLOYMENT AND INTEGRATION SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 156
8.3.4.3 Mobile and web application development services 156
TABLE 79 MOBILE AND WEB APPLICATION DEVELOPMENT SERVICES MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 157
TABLE 80 MOBILE AND WEB APPLICATION DEVELOPMENT SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 157
8.3.5 SUPPORT AND MAINTENANCE SERVICES 157
8.3.5.1 Support and maintenance services: IoT in manufacturing market drivers 158
TABLE 81 SUPPORT AND MAINTENANCE SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 158
TABLE 82 SUPPORT AND MAINTENANCE SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 158
8.3.6 EDUCATION AND TRAINING SERVICES 158
8.3.6.1 Education and training services: IoT in manufacturing market drivers 159
TABLE 83 EDUCATION AND TRAINING SERVICES MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 159
TABLE 84 EDUCATION AND TRAINING SERVICES MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 159
9 IOT IN MANUFACTURING MARKET, BY DEPLOYMENT MODE 160
9.1 INTRODUCTION 161
FIGURE 35 CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 161
TABLE 85 IOT IN MANUFACTURING MARKET SIZE, BY DEPLOYMENT MODE,
2016–2020 (USD MILLION) 161
TABLE 86 IOT IN MANUFACTURING MARKET SIZE, BY DEPLOYMENT MODE,
2021–2026 (USD MILLION) 162
9.2 ON-PREMISES 162
9.2.1 ON-PREMISES: IOT IN MANUFACTURING MARKET DRIVERS 162
9.2.2 ON-PREMISES: COVID-19 IMPACT 162
TABLE 87 ON-PREMISES: IOT IN MANUFACTURING MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 163
TABLE 88 ON-PREMISES: IOT IN MANUFACTURING MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 163
9.3 CLOUD 163
9.3.1 CLOUD: IOT IN MANUFACTURING MARKET DRIVERS 164
9.3.2 CLOUD: COVID-19 IMPACT 164
TABLE 89 CLOUD: IOT IN MANUFACTURING MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 164
TABLE 90 CLOUD: IOT IN MANUFACTURING MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 164
10 IOT IN MANUFACTURING MARKET, BY ORGANIZATION SIZE 165
10.1 INTRODUCTION 166
FIGURE 36 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 166
TABLE 91 IOT IN MANUFACTURING MARKET SIZE, BY ORGANIZATION SIZE,
2016–2020 (USD MILLION) 166
TABLE 92 IOT IN MANUFACTURING MARKET SIZE, BY ORGANIZATION SIZE,
2021–2026 (USD MILLION) 167
10.2 LARGE ENTERPRISES 167
10.2.1 LARGE ENTERPRISES: IOT IN MANUFACTURING MARKET DRIVERS 167
10.2.2 LARGE ENTERPRISES: COVID-19 IMPACT 168
TABLE 93 LARGE ENTERPRISES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 168
TABLE 94 LARGE ENTERPRISES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 168
10.3 SMALL AND MEDIUM-SIZED ENTERPRISES 169
10.3.1 SMALL AND MEDIUM-SIZED ENTERPRISES: IOT IN MANUFACTURING MARKET DRIVERS 169
10.3.2 SMALL AND MEDIUM-SIZED ENTERPRISES: COVID-19 IMPACT 169
TABLE 95 SMALL AND MEDIUM-SIZED ENTERPRISES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 169
TABLE 96 SMALL AND MEDIUM-SIZED ENTERPRISES: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 170
11 IOT IN MANUFACTURING MARKET, BY APPLICATION 171
11.1 INTRODUCTION 172
FIGURE 37 REAL-TIME WORKFORCE TRACKING AND MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 172
TABLE 97 IOT IN MANUFACTURING MARKET SIZE, BY APPLICATION,
2016–2020 (USD MILLION) 172
TABLE 98 IOT IN MANUFACTURING MARKET SIZE, BY APPLICATION,
2021–2026 (USD MILLION) 173
11.1.1 APPLICATIONS: COVID-19 IMPACT 173
11.2 PREDICTIVE MAINTENANCE 174
11.2.1 PREDICTIVE MAINTENANCE: IOT IN MANUFACTURING MARKET DRIVERS 174
TABLE 99 PREDICTIVE MAINTENANCE: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 174
TABLE 100 PREDICTIVE MAINTENANCE: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 175
11.3 BUSINESS PROCESS OPTIMIZATION 175
11.3.1 BUSINESS PROCESS OPTIMIZATION: IOT IN MANUFACTURING MARKET DRIVERS 175
TABLE 101 BUSINESS PROCESS OPTIMIZATION: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 176
TABLE 102 BUSINESS PROCESS OPTIMIZATION: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 176
11.4 ASSET TRACKING AND MANAGEMENT 176
11.4.1 ASSET TRACKING AND MANAGEMENT: IOT IN MANUFACTURING MARKET DRIVERS 177
TABLE 103 ASSET TRACKING AND MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 177
TABLE 104 ASSET TRACKING AND MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 177
11.5 LOGISTICS AND SUPPLY CHAIN MANAGEMENT 178
11.5.1 LOGISTICS AND SUPPLY CHAIN MANAGEMENT: IOT IN MANUFACTURING MARKET DRIVERS 178
TABLE 105 LOGISTICS AND SUPPLY CHAIN MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 178
TABLE 106 LOGISTICS AND SUPPLY CHAIN MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 179
11.6 REAL-TIME WORKFORCE TRACKING AND MANAGEMENT 179
11.6.1 REAL-TIME WORKFORCE TRACKING AND MANAGEMENT: IOT IN MANUFACTURING MARKET DRIVERS 179
TABLE 107 REAL-TIME WORKFORCE TRACKING AND MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 180
TABLE 108 REAL-TIME WORKFORCE TRACKING AND MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 180
11.7 AUTOMATION CONTROL AND MANAGEMENT 180
11.7.1 AUTOMATION CONTROL AND MANAGEMENT: IOT IN MANUFACTURING MARKET DRIVERS 181
TABLE 109 AUTOMATION CONTROL AND MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 181
TABLE 110 AUTOMATION CONTROL AND MANAGEMENT: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 181
11.8 EMERGENCY AND INCIDENT MANAGEMENT, AND BUSINESS COMMUNICATION 182
11.8.1 EMERGENCY AND INCIDENT MANAGEMENT, AND BUSINESS COMMUNICATION: IOT IN MANUFACTURING MARKET DRIVERS 182
TABLE 111 EMERGENCY AND INCIDENT MANAGEMENT, AND BUSINESS COMMUNICATION: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 182
TABLE 112 EMERGENCY AND INCIDENT MANAGEMENT, AND BUSINESS COMMUNICATION: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 183
12 IOT IN MANUFACTURING MARKET, BY VERTICAL 184
12.1 INTRODUCTION 185
FIGURE 38 DISCRETE MANUFACTURING SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 185
TABLE 113 IOT IN MANUFACTURING MARKET SIZE, BY VERTICAL,
2016–2020 (USD MILLION) 185
TABLE 114 IOT IN MANUFACTURING MARKET SIZE, BY VERTICAL,
2021–2026 (USD MILLION) 185
12.1.1 VERTICALS: COVID-19 IMPACT 186
12.2 PROCESS MANUFACTURING 186
12.2.1 PROCESS MANUFACTURING: IOT IN MANUFACTURING MARKET DRIVERS 186
12.2.2 PROCESS MANUFACTURING: COVID-19 IMPACT 187
TABLE 115 PROCESS MANUFACTURING: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 187
TABLE 116 PROCESS MANUFACTURING: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 188
12.2.3 ENERGY AND UTILITIES 188
12.2.4 CHEMICALS AND MATERIALS 188
12.2.5 FOOD AND BEVERAGE 189
12.2.6 WATER AND WASTE MANAGEMENT 189
12.2.7 OTHER VERTICALS 189
12.3 DISCRETE MANUFACTURING 190
12.3.1 DISCRETE MANUFACTURING: IOT IN MANUFACTURING MARKET DRIVERS 190
12.3.2 DISCRETE MANUFACTURING: COVID-19 IMPACT 190
TABLE 117 DISCRETE MANUFACTURING: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 190
TABLE 118 DISCRETE MANUFACTURING: IOT IN MANUFACTURING MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 191
12.3.3 AUTOMOTIVE 191
12.3.4 MACHINE MANUFACTURING 191
12.3.5 SEMICONDUCTOR AND ELECTRONICS 191
12.3.6 MEDICAL DEVICES 192
12.3.7 LOGISTICS AND TRANSPORTATION 192
13 IOT IN MANUFACTURING MARKET, BY REGION 193
13.1 INTRODUCTION 194
FIGURE 39 ASIA PACIFIC TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 194
TABLE 119 IOT IN MANUFACTURING MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 194
TABLE 120 IOT IN MANUFACTURING MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 195
13.2 NORTH AMERICA 195
13.2.1 NORTH AMERICA: IOT IN MANUFACTURING MARKET REGULATORY IMPLICATIONS 195
13.2.2 NORTH AMERICA: COVID-19 IMPACT 196
FIGURE 40 NORTH AMERICA: MARKET SNAPSHOT 196
TABLE 121 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 197
TABLE 122 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 197
TABLE 123 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY SOLUTION, 2016–2020 (USD MILLION) 197
TABLE 124 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION) 197
TABLE 125 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY SERVICE, 2016–2020 (USD MILLION) 198
TABLE 126 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION) 198
TABLE 127 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY PROFESSIONAL SERVICE, 2016–2020 (USD MILLION) 198
TABLE 128 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY PROFESSIONAL SERVICE, 2021–2026 (USD MILLION) 198
TABLE 129 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY IOT CONSULTING SERVICE, 2016–2020 (USD MILLION) 199
TABLE 130 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY IOT CONSULTING SERVICE, 2021–2026 (USD MILLION) 199
TABLE 131 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY IOT INFRASTRUCTURE SERVICE, 2016–2020 (USD MILLION) 199
TABLE 132 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY IOT INFRASTRUCTURE SERVICE, 2021–2026 (USD MILLION) 199
TABLE 133 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY SYSTEM DESIGNING AND INTEGRATION SERVICE, 2016–2020 (USD MILLION) 200
TABLE 134 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY SYSTEM DESIGNING AND INTEGRATION SERVICE, 2021–2026 (USD MILLION) 200
TABLE 135 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY MANAGED SERVICE, 2016–2020 (USD MILLION) 200
TABLE 136 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY MANAGED SERVICE, 2021–2026 (USD MILLION) 200
TABLE 137 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 201
TABLE 138 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 201
TABLE 139 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 201
TABLE 140 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 201
TABLE 141 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY APPLICATION, 2016–2020 (USD MILLION) 202
TABLE 142 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY APPLICATION, 2021–2026 (USD MILLION) 202
TABLE 143 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION) 202
TABLE 144 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 203
TABLE 145 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION) 203
TABLE 146 NORTH AMERICA: IOT IN MANUFACTURING MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION) 203
13.2.3 UNITED STATES 203
13.2.3.1 Presence of major IoT solutions providers and significant government support will drive the growth of IoT in manufacturing solutions 203
13.2.3.2 United States: IoT in manufacturing market drivers 204
TABLE 147 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 204
TABLE 148 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 204
TABLE 149 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY SOLUTION, 2016–2020 (USD MILLION) 204
TABLE 150 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION) 205
TABLE 151 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY SERVICE,
2016–2020 (USD MILLION) 205
TABLE 152 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY SERVICE,
2021–2026 (USD MILLION) 205
TABLE 153 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY PROFESSIONAL SERVICE, 2016–2020 (USD MILLION) 205
TABLE 154 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY PROFESSIONAL SERVICE, 2021–2026 (USD MILLION) 206
TABLE 155 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY IOT CONSULTING SERVICE, 2016–2020 (USD MILLION) 206
TABLE 156 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY IOT CONSULTING SERVICE, 2021–2026 (USD MILLION) 206
TABLE 157 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY IOT INFRASTRUCTURE SERVICE, 2016–2020 (USD MILLION) 206
TABLE 158 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY IOT INFRASTRUCTURE SERVICE, 2021–2026 (USD MILLION) 207
TABLE 159 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY SYSTEM DESIGNING AND INTEGRATION SERVICE, 2016–2020 (USD MILLION) 207
TABLE 160 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY SYSTEM DESIGNING AND INTEGRATION SERVICE, 2021–2026 (USD MILLION) 207
TABLE 161 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY MANAGED SERVICE, 2016–2020 (USD MILLION) 207
TABLE 162 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY MANAGED SERVICE, 2021–2026 (USD MILLION) 208
TABLE 163 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 208
TABLE 164 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 208
TABLE 165 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 208
TABLE 166 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 209
TABLE 167 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY APPLICATION, 2016–2020 (USD MILLION) 209
TABLE 168 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY APPLICATION, 2021–2026 (USD MILLION) 209
TABLE 169 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION) 210
TABLE 170 UNITED STATES: IOT IN MANUFACTURING MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 210
13.2.4 CANADA 210
13.2.4.1 Increasing investments for development and exponential rise in adoption of IoT in critical applications 210
13.2.4.2 Canada: IoT in manufacturing market drivers 210
TABLE 171 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY COMPONENT,
2016–2020 (USD MILLION) 211
TABLE 172 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY COMPONENT,
2021–2026 (USD MILLION) 211
TABLE 173 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY SOLUTION,
2016–2020 (USD MILLION) 211
TABLE 174 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY SOLUTION,
2021–2026 (USD MILLION) 211
TABLE 175 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY SERVICE,
2016–2020 (USD MILLION) 212
TABLE 176 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY SERVICE,
2021–2026 (USD MILLION) 212
TABLE 177 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY PROFESSIONAL SERVICE, 2016–2020 (USD MILLION) 212
TABLE 178 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY PROFESSIONAL SERVICE, 2021–2026 (USD MILLION) 212
TABLE 179 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY IOT CONSULTING SERVICE, 2016–2020 (USD MILLION) 213
TABLE 180 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY IOT CONSULTING SERVICE, 2021–2026 (USD MILLION) 213
TABLE 181 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY IOT INFRASTRUCTURE SERVICE, 2016–2020 (USD MILLION) 213
TABLE 182 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY IOT INFRASTRUCTURE SERVICE, 2021–2026 (USD MILLION) 213
TABLE 183 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY SYSTEM DESIGNING AND INTEGRATION SERVICE, 2016–2020 (USD MILLION) 214
TABLE 184 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY SYSTEM DESIGNING AND INTEGRATION SERVICE, 2021–2026 (USD MILLION) 214
TABLE 185 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY MANAGED SERVICE, 2016–2020 (USD MILLION) 214
TABLE 186 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY MANAGED SERVICE, 2021–2026 (USD MILLION) 214
TABLE 187 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 215
TABLE 188 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 215
TABLE 189 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 215
TABLE 190 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 215
TABLE 191 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY APPLICATION,
2016–2020 (USD MILLION) 216
TABLE 192 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY APPLICATION,
2021–2026 (USD MILLION) 216
TABLE 193 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY VERTICAL,
2016–2020 (USD MILLION) 216
TABLE 194 CANADA: IOT IN MANUFACTURING MARKET SIZE, BY VERTICAL,
2021–2026 (USD MILLION) 217
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